Abuse Prevention Manager

Job Summary:

We are seeking a proactive and analytically driven Abuse Prevention Manager to join our team. This mid-level role will be instrumental in analyzing existing and emerging policy abuse patterns, developing detection rules, and optimizing prevention strategies across our platform. The ideal candidate will have hands-on experience in a high-volume transaction or user environment and a strong desire to stay ahead of malicious actors.

Job Expectations:

• Proactively monitor transaction and user data to identify suspicious patterns, trends, and vulnerabilities related to policy abuse, account takeover (ATO), promotional abuse, content spam, and other forms of platform manipulation.

• Develop, test, and implement new detection rules, machine learning features, and models using internal tools and third-party systems.

• Conduct deep-dive investigations into complex abuse schemes, documenting findings and presenting actionable recommendations to cross-functional teams.

• Manage and fine-tune existing prevention systems, regularly analyzing rule performance (Precision and Recall) to minimize false positives while maximizing catch rates.

• Serve as an escalation point for complex review cases, providing expert analysis and final disposition decisions.

• Collaborate with Engineering and Data Science teams to define data requirements and improve the accuracy and efficiency of abuse-fighting tools.

• Generate regular reports on key policy abuse metrics (e.g., reship rates, reseller performance, rewards balance anomalies) and communicate performance, risks, and insights to management.

• Work closely with Product, Customer Support, Legal, and Finance teams to ensure a coordinated approach to risk mitigation and policy enforcement.

• Maintain vendor relationships and assist with contracting, renewals, and maintenance.

Knowledge, Skills, and Abilities:

Required:

• Proven problem solver with strong analytical skills, able to spot non-obvious patterns.

• Proven track record of process improvements in fraud /risk management

• Accuracy and attention to detail required. Accountability a must

• Desire to obtain the truth, to dig deeper until it is uncovered, then translate into actionable intelligence.

• Ability to manage multiple priorities simultaneously and meet established deadlines.

• Ability to identify patterns and formalize complex ideas into simple stories.

• Strong interpersonal, verbal, and written communication skills.

• Proven ability to work in a fast-paced dynamic environment without compromising customer experience or financial loss.

• Solid understanding of fraud and abuse dynamics in online platforms

• Team player, able to inspire and influence others’ behaviors towards company goals.

Equipment Knowledge:

• MS Office and Google Docs, CRM tools experience. Strong Excel skills.

• Tableau proficiency.

• Human Security experience.

• Splunk Experience

Experience Requirements:

Generally requires a minimum of seven (7) years in policy abuse/trust and safety investigations, preferably in an e-Commerce environment and marketplace. Combination of experience and education may be used to fulfill requirements.

Education Requirements:

Bachelor’s Degree in related field of Business, Accounting, Finance, analytics, Statistics, Banking etc. preferred or a combination of education and experience.

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The anticipated pay scale for this position can be found below, however the pay range applicable to you may vary by geographic location based on where the job is located or where you work. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc. iHerb, LLC is a multi-state employer and this pay scale may not reflect positions that work in other states or locations.

Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies. Employees will enjoy paid holidays throughout the calendar year. Eligibility requirements for these benefits will be controlled by applicable plan documents.

Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies.

For more information on iHerb benefits, visit us at iHerbBenefits.com.

Anticipated Pay Scale:
$90,000—$105,000 USD

Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to [email protected]. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.

About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.

We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.

Our vision is to become the #1 destination for health and wellness across the world.

With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:

Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity

iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.