A/R Collections Specialist

Position Summary:

CCM is seeking an entry-level Accounts Receivable Specialist to join our team and support the monitoring and collection of customer receivables. This role is responsible for identifying overdue accounts, supporting timely collections, and maintaining accurate customer account records. The A/R Specialist will work closely with cross-functional teams including Billing, Accounting, Commercial, and Corporate Operations.

Responsibilities:

Own and monitor assigned customer accounts by analyzing large volumes of accounts receivable and overdue data.

Build and maintain strong relationships with customers to collect overdue balances or negotiate payment terms.

Utilize multiple tools and resources to locate and engage unresponsive customers.

Maintain accurate records of customer communications, collection activity, and payments received.

Assist in resolving customer inquiries and disputes, including billing-related issues.

Prepare and manage A/R reports, including overdue, escalated, and current account aging.

Communicate consistently with customers via email and phone.

Identify opportunities for process improvements and support billing system enhancements.

Apply payments, follow up on short payments, and reconcile customer accounts using basic journal entries.

Perform account clean-up activities, including managing payments, billing, and credit memos across large data sets.

Requirements:

Associate’s degree or higher preferred; High School Diploma considered with strong relevant experience.

Intermediate proficiency in Microsoft Excel is required, including PivotTables, basic formulas and data analysis/reporting with large datasets.

Prior experience in Accounts Receivable or Accounting preferred.

Industry experience in Transportation, Intermodal, or Trucking is a plus.

Strong attention to detail and high level of accuracy.

Excellent written and verbal communication skills with the ability to negotiate professionally.

Strong analytical skills with a root-cause problem-solving mindset.

Ability to work effectively both independently and in a team-based environment.

Demonstrated critical thinking, initiative, and eagerness to learn.

Strong interpersonal skills, including emotional intelligence, self-management, and stress management.

Experience with ERP systems such as NetSuite and HighRadius is a plus.

Willingness to work full on site during 90 days probationary period and 1 Day remote afterwards (hybrid environment)

Benefits:

Health Care, Dental, and Vision Insurance

Life, Short Term & Long Term Disability Insurance

401(k) with Company Contribution

Paid holidays and vacation

Option to participate in a Corporate Wellness Program

Professional development and growth opportunities

Collaborative and innovative work environment

About CCM

At Consolidated Chassis Management, LLC, our mission is to deliver unparalleled intermodal equipment and fleet management solutions. We are dedicated to optimizing chassis and fleet operations through innovative, reliable, and efficient services. By prioritizing customer satisfaction and operational excellence, we aim to enhance the logistics and transportation industry, driving value for our customers and stakeholders.