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Boston, Massachusetts, United States Remote permanent
Scripting and AutomationWindowsLinuxAWS GovCloud

About CyberArk CyberArk, a Palo Alto Networks company, is the global leader in identity security, trusted by organizations around the world to secure human and machine identities in the modern enterp...

April 24, 2026 View Details
Mexico City, Mexico (Mexico City) Hybrid permanent
Technical ExpertiseCustomer EngagementProblem SolvingMentoringEscalation ManagementOffice HoursLearningProduct CollaborationTechnical CallSynthetics Expertise

At Datadog, we don't just support our products, we master them. As Datadog's in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global succe...

April 7, 2026 View Details
Sunnyvale, CA, USA Remote permanent
Technical Problem SolvingRoot Cause AnalysisTroubleshootingTechnical WritingCross-Functional CollaborationCustomer SupportNetwork ConfigurationUser Acceptance TestingLab Environment SetupWireless Optical Communication

About the Team: Born at X, Google's Moonshot Factory, Taara is on a mission to connect billions of people lacking abundant and affordable internet today by pioneering the way we use light to deliver ...

March 12, 2026 View Details
Boston, Massachusetts, United States Remote permanent
Technical TroubleshootingProblem SolvingCloud ServicesC#ASP.NET MVCWindows Operating SystemsIISLDAPVirtualizationSOMSSO

About CyberArk CyberArk, a Palo Alto Networks company, is the global leader in identity security, trusted by organizations around the world to secure human and machine identities in the modern enterp...

February 13, 2026 View Details
Boston, Massachusetts, United States Remote permanent
Scripting and AutomationAWS GovCloudWindowsLinuxUser ManagementAuthenticationAuthorizationTroubleshootingSaaS Product Design

About CyberArk CyberArk, a Palo Alto Networks company, is the global leader in identity security, trusted by organizations around the world to secure human and machine identities in the modern enterp...

February 13, 2026 View Details
Bengaluru, Karnataka, India (Bangalore) permanent
Technical SupportEscalation ManagementCross-functional CoordinationCustomer CommunicationAccount ConsultingJIRASLA ManagementRoot Cause AnalysisProcess OptimizationMentorship

Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter-less wo...

February 27, 2026 View Details
Japan (Plano, Texas) Remote permanent
Customer ServiceEscalation ManagementIncident ManagementSQLDistributed ComputingCross-Functional CollaborationData AnalysisProblem-Solving

CSQ227R164 At Databricks, we are passionate about empowering data teams to tackle the world’s most challenging problems — from bringing the next mode of transportation to reality to accelerating the ...

February 27, 2026 View Details
Boston, Massachusetts, United States Remote permanent
PythonBashC#AWS GovCloudWindowsLinuxDebuggingTroubleshootingScriptingAutomation

About CyberArk: CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identi...

February 4, 2026 View Details
Boston, Massachusetts, United States Remote permanent
Technical ExpertiseProduct KnowledgeCustomer ServiceCommunicationTroubleshootingProblem SolvingCloud ServicesC#ASP.NET MVCSecurity

About CyberArk: CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identi...

February 4, 2026 View Details
Sao Paulo, Brazil Remote permanent
Customer ServiceEscalation ManagementIncident ManagementData-Driven Decision MakingTechnical CommunicationCross-Functional CollaborationLinux/Unix AdministrationCloud Computing (AWS, Azure, GCP)SQL DatabasesETL Technologies

P-1520 Sr. Technical Escalation Manager Note: this is a hybrid role and requires ~3 days in the office in São Paulo-SP. At Databricks, we are passionate about empowering data teams to tackle the wo...

February 4, 2026 View Details
Amsterdam, The Netherlands; Dublin, Ireland; Paris, France (Amsterdam, Dublin, Paris) Remote permanent
Technical ExpertiseProblem SolvingCustomer EngagementTechnical CallLearningMentoringOffice HoursProduct DirectionInnovationObservability

At Datadog, we don't just support our products, we master them. As Datadog's in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global succe...

January 29, 2026 View Details
Sydney, Australia (Sydney) Hybrid permanent
Technical ExpertiseProblem SolvingCustomer EngagementOffice HoursLearning SessionsMentorshipCustomer AdvocacyAlerting & MonitoringPlatform EvolutionEngineering Collaboration

At Datadog, we don’t just support our products, we master them. As Datadog’s in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global succe...

January 26, 2026 View Details
Bangkok, Thailand (Bangkok (Central World Office)) permanent
Desktop and IT InfrastructureEscalation ManagementHardware TroubleshootingSoftware TroubleshootingEnterprise Systems ManagementSystem MonitoringWindows System MaintenanceAutomation DevelopmentCommunication SkillsContinuous Learning

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier fo...

January 16, 2026 View Details
Boston, Massachusetts, USA; New York, New York, USA (Boston, New York) Hybrid permanent
Technical ExpertiseProblem SolvingCustomer EngagementTechnical CallFact FindingMentoringOffice HoursLearningProduct EvolutionTechnical Excellence

At Datadog, we don't just support our products, we master them. As Datadog's in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global succe...

January 14, 2026 View Details
Amsterdam, The Netherlands; Dublin, Ireland; Paris, France (Amsterdam, Dublin, Paris) Hybrid permanent
SaaS IntegrationAPIsWebhooksOAuthDebuggingREST APIsJSONSecurityTroubleshootingCustomer Engagement

At Datadog, we don’t just support our products, we master them. As Datadog’s in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global succe...

January 14, 2026 View Details
Tokyo, Japan Remote permanent
Customer ServiceEscalation ManagementIncident ManagementSQLDistributed ComputingAWSAzureGCPLinux/Unix AdministrationCross-functional Collaboration

P-1509 At Databricks, we are passionate about empowering data teams to tackle the world’s most challenging problems — from bringing the next mode of transportation to reality to accelerating the deve...

January 6, 2026 View Details
Denver, Colorado, USA; San Francisco, California, USA (Denver, San Francisco) Remote permanent
Python.NETRubyTechnicalEscalationCustomer engagementTechnical ExcellenceCustomer AdvocacyObservabilitySecurity

APM - Python/.NET/Ruby cohort The Team At Datadog, we don’t just support our products, we master them. As Datadog’s in-house product experts, the Technical Escalation Engineering (TEE) team plays a ...

December 3, 2025 View Details
Paris Hybrid permanent
Technical EscalationIncident ManagementLeadershipTeam ManagementEngineeringIncident ResponseRoot Cause AnalysisProcess ImprovementCommunicationReliability

We’re looking for a hands-on leader to lead Pigment’s Technical Escalation and Incident Management function. You’ll lead a team of engineers responsible for investigating and resolving complex custome...

November 27, 2025 View Details
Denver, Colorado, USA; San Francisco, California, USA (Denver, San Francisco) Hybrid permanent
TroubleshootingCustomer engagementManufacturing CollaborationTechnical ExpertiseMentoringInnovationTechnicalEscalationEngineeringProductCustomerEngagementProblemSolvingExpertise

The Team: At Datadog, we don’t just support our products, we master them. As Datadog’s in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our g...

November 14, 2025 View Details
Boston, Massachusetts, USA; New York, New York, USA (Boston, New York) Hybrid permanent
People ManagementTalent mentorshipTechnicalEscalationLinuxProgrammingOpen SourceDocumentation collectionTrainedCustomer Support

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful....

November 12, 2025 View Details
Washington, District of Columbia, United States (Washington, D.C.) Remote permanent
Technical ExpertiseAnalytical MindsetCustomer-Centric ApproachTroubleshootingCross-Functional CollaborationProblem-SolvingProduct CertificationCustomer SupportPerformance Development

As a Technical Escalations Manager, you'll be the key escalation point for complex technical issues, ensuring seamless resolution for high-priority customer tickets. You'll use your egoless communicat...

October 30, 2025 View Details