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Monterrey, NL 64640, Mexico (Mexico) permanent
Customer ServiceTime ManagementProblem SolvingData AnalysisCommunicationBilingualEscalation HandlingPolicy EnforcementProcess ImprovementTechnical Proficiency

Schedule: FT Job Type: On-site Salary Type: Salary Req #: 2466 About the Role This role in our Monterrey Center of Excellence supports detention processing for carriers that move loads for our br...

April 30, 2026 View Details
New York, NY, United States permanent
Technical SupportEscalation ManagementAPI DebuggingPythonTypeScriptSQLCommunicationData AnalysisBlockchain Fundamentals

About Polymarket Polymarket is the world's largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, c...

April 30, 2026 View Details
Tempe, AZ, USA (Tempe (US-TEM-WRT1033)) Remote permanent
Incident ManagementEmergency ResponseLeadershipTeam DevelopmentShift SchedulingCommunicationVendor ManagementDecision Making

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building ...

April 30, 2026 View Details
London permanent
Content ModerationCommercial ManagementCustomer ServiceEscalation HandlingTechnical CommunicationData AnalysisBrand ProtectionPolicy InterpretationDispute ResolutionTeam Collaboration

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consu...

April 30, 2026 View Details
Singapore (Singapore Locations) permanent
Customer ServiceTriageCommunicationData AnalysisRoot Cause AnalysisCollaborationProblem SolvingService Level ManagementInnovationEscalation Management

Who We Are Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow ...

April 29, 2026 View Details
Sahibzada Ajit Singh Nagar, Punjab, India permanent
Escalation LeadershipCross-Department AccountabilityClient Relationship ProtectionCommunicationProblem SolvingProcess-drivenEmotional IntelligenceComposure Under PressureProject Ownership

Position Overview - We are hiring Key Account Managers to oversee high-priority customer situations across our U.S.-based solar operations. This role acts as the structured escalation authority suppo...

March 16, 2026 View Details
Greater London, London, United Kingdom Remote permanent
MaintenanceRepairService DeliveryCustomer ServiceRisk AssessmentSite Log CardsOn-Call RotaProblem-SolvingEscalator EngineeringCall-Outs

Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access fo...

April 17, 2026 View Details
Greater London, London , United Kingdom Remote permanent
Technical SkillsProblem SolvingCustomer ServiceSafety ComplianceRisk AssessmentOTA ManagementTechnical ExpertiseService DeliverySite Log Card Maintenance

Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access fo...

April 17, 2026 View Details
Boston, Massachusetts, United States Remote permanent
Scripting and AutomationWindowsLinuxAWS GovCloud

About CyberArk CyberArk, a Palo Alto Networks company, is the global leader in identity security, trusted by organizations around the world to secure human and machine identities in the modern enterp...

April 24, 2026 View Details
Remote Remote permanent
CommunicationIncident ManagementStakeholder CoordinationProblem SolvingCross-Functional CollaborationLeadershipTechnical ExpertiseEscalation HandlingRisk Mitigation

Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated proble...

April 23, 2026 View Details
India (India, Philippines) permanent
DHCPDNSVLANsITILServiceNowAntenna OptimizationWLC_Knowledge802_11_StandardsRF_FundamentalsCisco_DNA_Center

Role Summary: We are seeking a Senior L3 Wireless Technical Support Specialist to serve as the ultimate technical authority for a global Cisco enterprise environment. In this high-visibility role, yo...

April 21, 2026 View Details
São Paulo, SP, Brazil permanent
Customer ServiceFood SafetyMenu KnowledgePOS SystemsStress ManagementTeam Collaboration

Por que trabalhar para a Accor? Somos muito mais do que um líder mundial. Sejam bem-vindos como você é e você poderá encontrar um trabalho e uma marca que correspondam à sua personalidade. Apoiamos ...

April 22, 2026 View Details
Paulínia, SP, Brazil permanent
Food SafetyKitchen MaintenanceCustomer ServiceShift WorkTeamworkHospitality Culture

POR QUE TRABALHAR PARA A ACCOR? Somos muito mais do que um líder mundial. Sejam bem-vindos como você é e você poderá encontrar um trabalho e uma marca que correspondam à sua personalidade. Apoiamos ...

April 23, 2026 View Details
Remote Remote permanent
Incident ManagementCustomer ServiceCommunicationCross-Functional CoordinationRisk MitigationExecutive-Level CommunicationDe-escalation StrategiesProblem SolvingTechnology Solutions

Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated proble...

April 23, 2026 View Details
Mountain View, CA (Mountain View, CA (HQ)) Hybrid permanent
Technical Program ManagementCustomer EscalationsCross-functional CoordinationExecutive CommunicationTechnical JudgmentAgentic CapabilitiesEnterprise GraphPersonal Knowledge GraphAI AgentsCMS_Platforms

About Glean: Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powe...

April 23, 2026 View Details
Tel Aviv-Yafo, Tel Aviv District, Israel (Israel) Hybrid permanent
Customer ServiceTechnical SupportJira ManagementPrioritizationTrend AnalysisCollaborationDocumentationCode ReviewAI Knowledge ManagementCommunication

Our Purpose At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility t...

April 23, 2026 View Details
Georgia, United States (Remote (Arizona)) Remote permanent
Customer ServiceHR ManagementPeople ManagementData-Driven Decision MakingCross-Functional CollaborationProject ManagementComplianceWorkflow Optimization

Hi, we're Oscar. We're hiring a Member Escalations Team Lead to join our team. Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our mem...

April 21, 2026 View Details
Arizona, United States (Remote (Arizona)) Remote permanent
Customer ServiceDe-escalation StrategiesPeople ManagementData-Driven ImprovementsCross-Team CollaborationComplianceProject Management

Hi, we're Oscar. We're hiring a Member Escalations Team Lead to join our team. Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our mem...

April 21, 2026 View Details
Florida, United States (Remote (Arizona)) Remote permanent
Customer ServiceHealthcareInsurancePeople ManagementData AnalysisProject ManagementComplianceCross-functional Collaboration

Hi, we're Oscar. We're hiring a Member Escalations Team Lead to join our team. Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our mem...

April 21, 2026 View Details
Texas, United States (Remote (Arizona)) Remote permanent
Customer ServiceHealthcare ExperiencePeople ManagementData-Driven Decision MakingCross-Functional CollaborationProcess ImprovementComplianceProject Management

Hi, we're Oscar. We're hiring a Member Escalations Team Lead to join our team. Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our mem...

April 21, 2026 View Details
Copenhagen, Denmark permanent
Customer ServiceProblem SolvingDecision MakingCommunicationData AnalysisSystems KnowledgeProcess Improvement

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delive...

April 24, 2026 View Details
Bangalore, IND; Mohali, IND (Office - Bangalore, India) Hybrid permanent
Escalation ManagementTechnical Problem-SolvingSLAsOn-Call SupportCollaborationCustomer ServiceRoot Cause AnalysisTechnical DocumentationAI Integration

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelo...

April 27, 2026 View Details
Tokyo, Japan (Tokyo (JP-TOK-STRM)) Hybrid permanent
Critical ThinkingLeadershipIncident ManagementRisk AssessmentSafety ComplianceCross-Functional CollaborationReal-time Decision MakingCommunicationProblem SolvingOperations

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building ...

April 27, 2026 View Details
Metro Manila Hybrid permanent
Customer ServiceProblem SolvingTeam LeadershipPerformance ManagementPolicy ComplianceCommunication

The Escalation Team Leader oversees the Resolution Team and is accountable for the effective handling of customer escalations, complex service issues, and high-risk cases. This role ensures consistent...

April 21, 2026 View Details

Senior Escalations Engineer

Motorola Solutions

Texas, US Offsite, More... permanent
Problem SolvingCommunicationCustomer ServiceTechnical ExpertiseSLA ManagementKnowledge of ProductsDocumentationTeam CollaborationTime ManagementSLA Compliance

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. ...

April 28, 2026 View Details
Chandigarh, Chandigarh, India permanent
Escalation LeadershipCross-Department AccountabilityClient Relationship ProtectionExceptional CommunicationEnglish ProficiencyProcess-DrivenU.S. Customer Experience

Position Overview We are hiring Key Account Manager to oversee high-priority customer situations across our U.S.-based solar operations. This role acts as the structured escalation authority support...

April 4, 2026 View Details
Dallas, TX, United States Remote permanent
Escalation LeadershipCross-Departmental CoordinationCommunication ClarityStakeholder ManagementProcess ImprovementBilling ResolutionCarrier RelationsCustomer ServiceService AssuranceRoot Cause Management

Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service...

February 20, 2026 View Details
Bangalore, Karnataka, India permanent
PythonAWSTestingDatabasesTracingMonitoringIncident ResponseDocker

About Veolia Veolia group aims to be the benchmark company for ecological transformation. In 2022, with nearly 220,000 employees worldwide, the Group designs and provides game-changing solutions that...

April 17, 2026 View Details
Montréal, Quebec, Canada (Montreal, Canada) Hybrid permanent
Technical DirectionCross-Functional LeadershipRoot Cause AnalysisStakeholder CommunicationProduct Collaboration

About AlayaCare At AlayaCare, we’re more than just a fast-growing SaaS company, we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers ...

April 16, 2026 View Details
Hyderabad, Telangana, India permanent
ScriptingBug FixesProduct ExpertiseTroubleshooting ToolsDistributed EcosystemsSalesforce APEXCustomer FocusAgile Development Environment

CyberArk, a Palo Alto Networks company, is the global leader in identity security, trusted by organizations around the world to secure human and machine identities in the modern enterprise. CyberArk’s...

March 16, 2026 View Details
Greater London, London, United Kingdom Remote permanent
Technical ExpertiseProblem SolvingCommunicationSafety ComplianceCustomer ServiceDocumentationLeadershipProject ManagementTime ManagementProfessionalism

Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access fo...

March 19, 2026 View Details

Escalation Manager

Blackduck

Bangalore (BANIN - Bangalore) permanent
Customer ServiceIncident ManagementCrisis ManagementTechnical OversightRoot Cause AnalysisProblem ManagementCross-Functional LeadershipCustomer AdvocacyCommunicationPrioritization

Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, p...

April 14, 2026 View Details
Bangalore, IND; Mohali, IND (Office - Bagmane, India) Hybrid permanent
Customer ServiceTechnical Problem-SolvingEscalation Handling24x7 Support OperationsCollaborationCommunicationTechnical Knowledge ManagementCustomer ObsessionOutcome AccountabilityAccountability

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelo...

April 14, 2026 View Details
Global Remote permanent
Financial Crime ComplianceSanctions ComplianceRisk AssessmentWPP Open IntelligenceProcess EvaluationRegulatory RequirementsStakeholder ManagementAnalytical SkillsCommunication SkillsProblem Solving

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for ...

April 14, 2026 View Details
Bangalore, IND (Remote - India) Hybrid permanent
Technical ExpertiseProblem-SolvingRoot Cause AnalysisCommunicationCustomer SatisfactionCross-Functional CollaborationSecurity KnowledgeAI IntegrationHybrid Work ExperienceCreative Teams Scaling

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelo...

April 14, 2026 View Details
Bangalore, IND (Remote - India) Hybrid permanent
Technical ExpertiseProblem SolvingRoot Cause AnalysisCommunicationCustomer ServiceCollaborationOwnershipAccountabilityAI Awareness

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelo...

April 14, 2026 View Details
Bangalore, IND (Remote - India) Hybrid permanent
Technical ExpertiseProblem-SolvingCommunicationCustomer SatisfactionRoot Cause AnalysisCross-Functional CollaborationAI IntegrationCloud-Native Platforms

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelo...

April 14, 2026 View Details
Bangalore, IND (Remote - India) Hybrid permanent
Technical ExpertiseProblem SolvingCustomer ServiceCommunication SkillsRoot Cause AnalysisCollaboration

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelo...

April 14, 2026 View Details
São Carlos, SP, Brazil permanent
Customer ServicePOS SystemsFood SafetyTeamworkCommunicationInventory ManagementCash HandlingHospitality Culture

Somos uma empresa que valoriza o trabalho em equipe, pois através da colaboração podemos aprender e conquistar os melhores resultados. Acolhemos e valorizamos ideias para transformar positivamente nos...

April 13, 2026 View Details
San Francisco, CA | New York City, NY | Seattle, WA (New York City, NY, San Francisco, CA, Seattle, WA) Hybrid permanent
Operations ManagementIncident ManagementEscalation ManagementTeam LeadershipPeople ManagementSocial ListeningIncident TriageIncident ResolutionProcess DevelopmentMetrics Reporting

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickl...

April 13, 2026 View Details
Bangalore, IND; Bangalore, IND; Mohali, IND (Office - Bangalore, India, Office - Mohali, India) Hybrid permanent
EscalationEngineeringCustomerSupportProblemResolution24x7 Support OperationsOn-callCollaborationTechnicalKnowledge

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelo...

April 13, 2026 View Details
Bangalore, IND; Mohali, IND (Office - Bangalore, India, Office - Mohali, India) Hybrid permanent
Problem SolvingCustomer FocusTechnical SupportIncident ManagementProduct KnowledgeCollaborationCommunicationOwner Mindset

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelo...

April 13, 2026 View Details
Bangalore, IND; Mohali, IND (Office - Bangalore, India) Hybrid permanent
Technical ExpertiseProblem-SolvingCustomer SatisfactionCommunicationRoot Cause AnalysisCross-Functional CollaborationProactive CommunicationTechnical SupportOwnershipAdaptability

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelo...

April 13, 2026 View Details
Bangalore, IND; Mohali, IND (Office - Bangalore, India, Office - Mohali, India) Hybrid permanent
Technical Problem SolvingCustomer ServiceEscalation ManagementTechnical Knowledge BaseCollaborationTechnical DocumentationIssue ReproductionSLA ManagementContinuous Improvement24x7 Support Operations

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelo...

April 13, 2026 View Details
Bangalore, IND; Mohali, IND (Office - Bangalore, India, Office - Mohali, India) Hybrid permanent
Escalation ManagementTechnical Problem SolvingCustomer ServiceOn-Call SupportCollaboration24x7 OperationsEngineering CollaborationTechnical Knowledge Management

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelo...

April 13, 2026 View Details
Bangalore, IND; Bangalore, IND; Mohali, IND (Office - Bangalore, India, Office - Mohali, India) Hybrid permanent
Technical Problem SolvingCustomer SupportEscalation ManagementCollaborationTechnical DocumentationKnowledge Base ManagementSecurity AwarenessCloud PlatformsIssue Reproduction

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelo...

April 13, 2026 View Details
Noida, Uttar Pradesh permanent
Social Media Escalations ManagementCustomer ServiceProblem SolvingMulti-taskingBrand ConsistencyTime ManagementCommunication Skills

About Us: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants, and online platforms. The company is on a mission t...

April 10, 2026 View Details
Canada Remote permanent
Customer ServiceIncident ManagementCommunicationEngineering PartnershipProcess DesignTeam LeadershipStakeholder CoordinationDocumentationRisk AnalysisMetrics

At Docker, we make app development easier so developers can focus on what matters. Our remote-first team spans the globe, united by a passion for innovation and great developer experiences. With over ...

April 10, 2026 View Details
North America (North America Region) Remote permanent
Customer-First MindsetClear CommunicationDigital Resource CreationOperational ReadinessLinux InternalsNetwork TopologiesRoot Cause AnalysisNetwork OptimizationTechnical AdvocacyHigh-Priority Case Management

Escalation Engineer Do you want to help make the world safe from cyber attack? At Corelight, we believe that the best approach to cybersecurity risk starts with the network. Attackers can evade endp...

April 9, 2026 View Details