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Remote - APAC (Remote - Asia ) Remote permanent
TechnicalEscalationTroubleshootingDistributed SystemsAPIsMS SQLKubernetesGrafanaProcessImprovementsSLAManagementCommunicationSkills

Who We Are: Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Our recent Series C funding ...

December 2, 2025 View Details
Paris Hybrid permanent
Technical EscalationIncident ManagementLeadershipTeam ManagementEngineeringIncident ResponseRoot Cause AnalysisProcess ImprovementCommunicationReliability

We’re looking for a hands-on leader to lead Pigment’s Technical Escalation and Incident Management function. You’ll lead a team of engineers responsible for investigating and resolving complex custome...

November 27, 2025 View Details
San Francisco (New York City) Hybrid permanent
LeadershipProblem SolvingCommunicationProcess ImprovementProcess OptimizationTechnical CommunicationStakeholder ManagementPrioritizationCustomer SatisfactionContinuous Improvement

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, ...

November 24, 2025 View Details
New York City Hybrid permanent
LeadershipCommunicationProblem SolvingProcess ImprovementTeam CollaborationTechnical TranslationPrioritizationCustomer ServiceProcess DevelopmentStakeholder Management

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, ...

November 24, 2025 View Details
Chicago (New York City) Hybrid permanent
LeadershipProblem SolvingCommunicationProcess ImprovementCross-Functional CollaborationTechnical TranslationPrioritizationContinuous ImprovementStakeholder ManagementCustomer Focus

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, ...

November 24, 2025 View Details
Bangalore, IND (Office - Bangalore, India) Hybrid permanent
PythonBashJavaGCPAWSAzureTerraformAnsibleCI/CDSAM

About Zscaler Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. Our cloud native Zero Trust Exchange platform protects thousands of cust...

November 21, 2025 View Details
Denver, Colorado, USA; San Francisco, California, USA (Denver, San Francisco) Hybrid permanent
TroubleshootingCustomer engagementManufacturing CollaborationTechnical ExpertiseMentoringInnovationTechnicalEscalationEngineeringProductCustomerEngagementProblemSolvingExpertise

The Team: At Datadog, we don’t just support our products, we master them. As Datadog’s in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our g...

November 14, 2025 View Details
Boston, Massachusetts, USA; New York, New York, USA (Boston, New York) Hybrid permanent
People ManagementTalent mentorshipTechnicalEscalationLinuxProgrammingOpen SourceDocumentation collectionTrainedCustomer Support

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful....

November 12, 2025 View Details
Washington, District of Columbia, United States (Washington, D.C.) Remote permanent
Technical ExpertiseAnalytical MindsetCustomer-Centric ApproachTroubleshootingCross-Functional CollaborationProblem-SolvingProduct CertificationCustomer SupportPerformance Development

As a Technical Escalations Manager, you'll be the key escalation point for complex technical issues, ensuring seamless resolution for high-priority customer tickets. You'll use your egoless communicat...

October 30, 2025 View Details
Colombia (remote) (Colombia) Remote permanent
Technical SupportCustomer SupportTechnical account strategyTechnical communicationTroubleshootingAnalyticalQA MindsetAgile Project MethodsTechnical Documentation

Role Purpose: The Customer Escalation Engineer is responsible for supporting Jumio’s enterprise customers. The individual will be an experienced, driven Product Support professional looking to join o...

August 26, 2025 View Details