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Archived San José, Costa Rica (Costa Rica) permanent
Customer ServiceTechnical Problem SolvingRoot Cause AnalysisTechnical LeadershipMentoringCollaborationKnowledge Sharing

About Netskope Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is buil...

February 4, 2026 View Details
Archived Sao Paulo, Brazil Remote permanent
Customer ServiceEscalation ManagementIncident ManagementData-Driven Decision MakingTechnical CommunicationCross-Functional CollaborationLinux/Unix AdministrationCloud Computing (AWS, Azure, GCP)SQL DatabasesETL Technologies

P-1520 Sr. Technical Escalation Manager Note: this is a hybrid role and requires ~3 days in the office in São Paulo-SP. At Databricks, we are passionate about empowering data teams to tackle the wo...

February 4, 2026 View Details
Archived Remote Remote permanent
Technical ExpertiseTroubleshootingCollaborationCommunicationJava/J2EEDockerKubernetesMavenGradlePostgreSQL

Camunda is the leader in enterprise agentic automation, orchestrating complex business processes, including high-value knowledge work, across agents, people, and systems. By creating production-ready,...

February 4, 2026 View Details
Archived Spokane, Washington permanent
Customer ServiceConflict ResolutionTrauma-Informed CareCommunicationResource ConnectionSafety OversightEmergency ResponseTeam CollaborationPatient CareCompassion

Swing Shift & Overnight Shift *$4.00 shift differential for Overnight shift WE OFFER EXCELLENT BENEFITS: FREE Employee Medical Insurance FREE Employee Dental Insurance FREE Employee Vision Insura...

February 4, 2026 View Details
Archived India, Philippines permanent
WLC Knowledge802.11 StandardsRF FundamentalsTCP/IPDHCPDNSVLANsBGP/OSPFITIL OperationsServiceNowCisco DNA CenterRF Optimization

Role Summary: We are seeking a Senior L3 Wireless Technical Support Specialist to serve as the ultimate technical authority for a global Cisco enterprise environment. In this high-visibility role, yo...

January 27, 2026 View Details
Archived Sydney, NSW (Australia - Remote) permanent
Escalation ManagementCustomer SupportTechnical TroubleshootingCommunication SkillsCustomer First MindsetOrganizational SkillsAnalytical ThinkingMulti-taskingIndependenceLeadership

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s bes...

January 28, 2026 View Details
Archived USA - Remote - Portland, OR Remote permanent
Customer ServiceEscalation ManagementTechnical Issue ResolutionCross-functional CollaborationCommunication SkillsOn-call RotationAccount ManagementProactive Problem SolvingAction PlanningCustomer Satisfaction

About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something w...

January 12, 2026 View Details

Escalation Manager

Pingidentity

Archived UK - Remote (GBR - Remote - London) Remote permanent
Customer ServiceProblem SolvingEscalation ManagementCommunicationAccount ManagementPrioritizationAction PlanningCross-Functional CollaborationRisk ManagementData Analysis

About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something w...

January 12, 2026 View Details
Archived Sydney, New South Wales, Australia; Melbourne, Victoria, Australia (Melbourne, Sydney) permanent
Investment ResearchDue DiligenceResearch & AnalysisPortfolio ManagementClient EngagementCommunication SkillsNetworkingRelationship BuildingStakeholder LeadershipIndustry Knowledge

Position Summary The Investment Specialist – Alternatives operates as a senior member of the CIO team, working closely with the Head of Managed Funds to develop, implement and evolve Escala’s alterna...

January 30, 2026 View Details
Archived Manila, Philippines (Philippines – Manila) permanent
Customer ServiceAccount ManagementCommunication SkillsInterpersonal SkillsProactive Problem-SolvingCollaborationRisk ManagementUpsellingCross-sellingTraining

About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a r...

January 20, 2026 View Details
Archived Sydney, New South Wales, Australia (Sydney) Hybrid permanent
Product KnowledgeTechnical SolutionsCustomer CommunicationCross-Functional CollaborationProblem SolvingTraining and MentoringCustomer AdvocacyTechnical ExpertiseCustomer Relationship ManagementContinuous Improvement

At Qualtrics, we create software that the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a pla...

January 27, 2026 View Details
Archived Atlanta, Georgia, United States (Atlanta, GA) Remote permanent
Strategic ThinkingLeadershipRoot Cause AnalysisScalable SolutionsCustomer ExperienceResource ManagementGoal SettingCross-Functional CollaborationData-Driven Decision MakingIncident Prevention

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from ...

January 15, 2026 View Details

Escalation Specialist

Confidential

Archived Iloilo, PH, Iloilo permanent
CommunicationCustomer ServiceTechnical SupportIncident ReportingMicrosoft OfficePrioritizationShift Work

ECAM is looking for talented individuals like you! Be the next Escalation Specialist. Here at ECAM, we help our clients by placing cameras in known problem locations on our client’s properties. Throu...

January 30, 2026 View Details

Escalation Specialist

Confidential

Archived Pasig, PH, Metro Manila permanent
CommunicationCustomer ServiceIncident ReportingMicrosoft OfficePrioritizationShift WorkProblem SolvingTeam CollaborationProcess Improvement

ECAM is looking for talented individuals like you! Be the next Escalation Specialist. Here at ECAM, we help our clients by placing cameras in known problem locations on our client’s properties. Throu...

January 30, 2026 View Details
Archived United States Remote permanent
Customer ServiceEscalation ManagementMulti-Channel CommunicationProduct KnowledgeData-Driven Decision MakingProcess ImprovementTeam CollaborationLearning & DevelopmentCross-Functional CollaborationStrategic Problem Solving

About Us : Small businesses are the backbone of the US economy, comprising almost half of the GDP and the private workforce. Yet, big banks don’t provide the access, assistance and modern tools that ...

November 18, 2025 View Details
Archived Amsterdam, The Netherlands; Dublin, Ireland; Paris, France (Amsterdam, Dublin, Paris) Remote permanent
Technical ExpertiseProblem SolvingCustomer EngagementTechnical CallLearningMentoringOffice HoursProduct DirectionInnovationObservability

At Datadog, we don't just support our products, we master them. As Datadog's in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global succe...

January 29, 2026 View Details
Archived Gurugram, Haryana, India (Gurugram, India) Remote permanent
Customer ServicePolicyEscalationData AnalysisRoot Cause AnalysisCommunicationStakeholder ManagementOn-Call SupportStandard Operating ProceduresGolden Data Labels

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers an...

January 27, 2026 View Details
Archived Bay Area, CA, United States of America (US - CA - Oakland) Remote permanent
Customer ServiceDispute ResolutionProblem SolvingEfficient HandlingRegulatory ComplianceProduct KnowledgeTeam CollaborationPrioritizationCustomer ExperienceTraining

We started a movement in which everyone can win – shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We see and feel the i...

January 28, 2026 View Details
Archived Argentina Remote permanent
Technical SupportTroubleshootingProblem SolvingCollaborationCustomer AdvocacyProduct ExpertiseSDK IntegrationCustomer Support ProcessesMobile and Web SupportSQL Queries

About Us Singular is the leading marketing measurement platform trusted by 1,000+ global brands, including Apple, Microsoft, Uber, DoorDash, Nike, EA, DraftKings, and Robinhood. Ranked as the #1 MMP ...

May 14, 2025 View Details

Escalation Manager

Confluent

Archived London, London, City of, United Kingdom Remote permanent
Escalation ManagementCustomer ServiceCommunicationTechnical UnderstandingProblem SolvingStress ManagementCollaborationEmpathyExpectation Setting

We’re not just building better tech. We’re rewriting how data moves and what the world can do with it. With Confluent, data doesn’t sit still. Our platform puts information in motion, streaming in nea...

January 28, 2026 View Details
Archived Sao Paulo, Brazil (Sao Paulo) Hybrid permanent
Incident ManagementEscalationsCustomer CommunicationTechnical EngagementIncident ResponseProcess ImprovementMonitoringStakeholder ManagementDocumentationCloud Infrastructure

The Incident and Escalation Management team (IEM) is part of Datadog's Global Support Engineering (GSE) organization. The purpose of IEM is to continuously improve Datadog's overall customer experienc...

January 28, 2026 View Details

Technician, Lift/Escalator - MNC

Talent Trader Group

Archived Singapore, Central Singapore, Singapore permanent
MaintenanceTroubleshootingRepairInspectionSafety ComplianceCollaborationRecord Keeping

Responsibilities: • Perform routine maintenance and repair works on lifts and escalators. • Conduct inspections and testing to ensure compliance with safety standards. • Troubleshoot and diagnose iss...

March 2, 2024 View Details

Project Engineer (Lift/Escalator)

Talent Trader Group

Archived Singapore, Singapore, Singapore permanent
Project ManagementTechnical ExpertiseCommunicationRegulationsAutoCADProject DocumentationTeam Collaboration

Responsibilities: • Manage and oversee projects related to lift and escalator installations. • Coordinate with clients, architects, suppliers, and subcontractors to ensure successful project executio...

March 1, 2024 View Details
Archived Sydney, Australia (Sydney) Hybrid permanent
Technical ExpertiseProblem SolvingCustomer EngagementOffice HoursLearning SessionsMentorshipCustomer AdvocacyAlerting & MonitoringPlatform EvolutionEngineering Collaboration

At Datadog, we don’t just support our products, we master them. As Datadog’s in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global succe...

January 26, 2026 View Details
Archived Remote Remote permanent
Advanced TroubleshootingCollaborationJava/J2EEJava/SpringMavenGradleDockerKubernetesHelm ChartREST web services

Note: The entire Camunda team will be in Madrid, Spain from January 25th, 2026 for our company kickoff, where we’ll be coming together in person to connect and align on our vision for 2026. During thi...

September 5, 2025 View Details
Archived Japan Remote permanent
Technical Support Engineer ExperiencePublic Cloud Infrastructure ExperienceCustomer-Centric Problem-SolvingAttention to DetailOrganizational SkillsProblem-Solving SkillsSystem Analysis SkillsExcellent Communication SkillsNew Technology LearningBilingual (Japanese and English)

Onwards Together! Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. Powered by the Illumio AI Security G...

January 6, 2026 View Details
Archived Japan Remote permanent
Customer ServiceTechnical SupportEscalation ManagementProblem AnalysisSolution RecommendationCommunicationDocumentationTestingRequirements GatheringProduct Feedback

Onwards Together! Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. Powered by the Illumio AI Security G...

December 11, 2025 View Details
Archived Madrid, Madrid, Spain Remote permanent
Technology LeadershipTeam ManagementEscalation ManagementCustomer SatisfactionProcess OptimizationCross-functional CollaborationProblem-solvingContinuous ImprovementProcess ImprovementStakeholder Collaboration

We’re not just building better tech. We’re rewriting how data moves and what the world can do with it. With Confluent, data doesn’t sit still. Our platform puts information in motion, streaming in nea...

September 24, 2025 View Details
Archived United States Remote permanent
Technical SkillsCustomer OnboardingProduct KnowledgeTechnical TrainingCustomer CommunicationAdoption ManagementProblem SolvingTechnical DocumentationCustomer SuccessProduct Walkthroughs

Who We Are; What We Do; Where We’re Going Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartph...

December 23, 2025 View Details
Archived United States Remote permanent
Technical OnboardingProduct SetupConfigurationWorkflow ValidationEarly AdoptionSteady-state UsageTechnical ResourceGuidanceProduct FunctionalityBest PracticesCustomer CommunicationProduct Walkthroughs

Who We Are; What We Do; Where We’re Going Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartph...

January 13, 2026 View Details
Archived United Kingdom Remote permanent
Technical SkillsProduct KnowledgeCustomer OnboardingTechnical GuidanceAdoption ManagementCommunication SkillsProduct WalkthroughsStakeholder CollaborationTime-to-ValueBest Practices

Who We Are; What We Do; Where We’re Going Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartph...

January 13, 2026 View Details
Archived Toronto , Canada Remote permanent
Customer ServiceIncident ManagementExecutive CommunicationCross-Functional CoordinationTechnical TroubleshootingRoot Cause AnalysisProcess Improvement

About the Company: Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable ...

January 12, 2026 View Details
Archived Mountain View, CA, USA; San Francisco, CA, USA; Phoenix, AZ, USA; Los Angeles, CA, USA (Los Angeles (US-LAX-GRAN2037), Mountain View (US-MTV-EMF680), Phoenix (US-PHX-3RD1224), San Francisco (US-SFO-MKT555)) Remote permanent
Customer Experience StrategyEscalations ManagementProgram ManagementStakeholder ManagementCross-functional CollaborationCommunicationData AnalysisProblem SolvingCustomer Service

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building ...

January 14, 2026 View Details
Archived Kuala Lumpur, Malaysia permanent
Customer ServiceEscalation ManagementTrading KnowledgeProblem SolvingCommunicationCollaborationProduct TestingCross-functional CoordinationTechnical ProficiencyMandarin Language

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, ...

January 22, 2026 View Details
Archived US-Chicago or US-Seattle (US) permanent
Customer ServiceCommunicationProblem SolvingData AnalysisRoot Cause AnalysisCollaborationAccountabilityService LevelsCross-Functional TeamworkData-Driven Decision Making

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept p...

January 20, 2026 View Details
Archived Manchester, Manchester, United Kingdom permanent
LeadershipTeam ManagementEscalation ManagementCross-Functional CollaborationProcess ImprovementData AnalysisCommunicationJudgementProblem Solving

As Global Escalations Team Leader, you will lead a high-performing team responsible for managing the most complex, sensitive, and high-risk escalations across Deliveroo’s global operations. You will a...

January 21, 2026 View Details
Archived Manchester, Manchester, United Kingdom permanent
Customer ServiceRegulatory ComplianceEscalation ManagementRoot Cause AnalysisProblem-SolvingNegotiationCommunication SkillsEmpathyProcess Improvement

Senior Agent, Global Escalations Location: Manchester Job Type: Full-Time, Shift pattern- rotational: 9AM to 7:30PM, 10:30AM-9PM, 12:30PM -11PM Hybrid role - attendance in the office is required -...

January 22, 2026 View Details
Archived Roseville, CA - HQ Hybrid permanent
Complaint AnalysisReportingRoot Cause IdentificationPolicy DevelopmentProcess ImprovementTeam CoachingQuality Assurance

About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pump...

December 30, 2025 View Details
Archived Dallas, Texas Hybrid permanent
Trust & SafetyCustomer Support OperationsCommunity ManagementCRM ToolsPeople LeadershipCritical ThinkingMultitaskingPrioritizationComplex Issue AnalysisFast-paced Environment

The Match Group Trust & Safety team is on a mission to make our apps the best and safest way to meet new people. Across dozens of apps serving millions of users in over 190 countries, our reach — and ...

October 27, 2025 View Details
Archived Dublin, Ireland Hybrid permanent
Customer ServiceTrust & SafetyTOS EnforcementBug InvestigationEngineering CollaborationHigh Pressure HandlingSensitive Content ManagementCross-Functional CoordinationZendesk ProficiencyAnalytical Skills

Know where you belong! Match Group is a leading provider of dating products across the globe. Our portfolio includes Tinder, Hinge, Match-Meetic, PlentyOfFish, Okcupid, The League, Archer, Salams and...

October 14, 2025 View Details
Archived United States Remote permanent
Escalation LeadershipQuality ManagementRoot Cause AnalysisProcess ExcellenceCross-functional CoordinationStand-up FacilitationCustomer ServiceProblem SolvingContinuous ImprovementData Resolution

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digita...

December 10, 2025 View Details
Archived Bengaluru Hybrid permanent
Customer ServiceCommunicationEscalation ManagementCritical Situation ProcessTechnical Problem ResolutionProactive PreventionCustomer RetentionKnowledge-Driven SupportTrainingNegotiation

Job Title: Escalation Manager Location: Bangalore, Hybrid Description: Saviynt is a leading cloud-based Identity Governance and Administration (IGA/IAM) solutions provider. We are seeking a highly ex...

December 18, 2025 View Details
Archived Noida, Uttar Pradesh permanent
Customer ServiceMultitaskingProblem SolvingWritten CommunicationBrand VoiceSelf-starterGraduate Degree

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small busines...

July 2, 2025 View Details
Archived Curitiba, PR, Brazil permanent
Customer ServiceFood SafetyPOS SystemsTable ServiceCash HandlingReservation SystemsHospitality Culture

Junte-se a nós na Accor, onde a vida pulsa com paixão! Ao se juntar a nós, você se tornará um Heartist®, porque hospitalidade é, antes de tudo, um trabalho de coração. Você se juntará a um ambiente at...

January 20, 2026 View Details
Archived Remote - USA (US - Remote Zone 1 (Job Requisitions Only)) Remote permanent
Customer ServiceEmpathyStress ManagementAccountabilityOrganizedCommunicationEscalation HandlingInvestigative MindsetProcess ImprovementCustomer Feedback

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, e...

January 20, 2026 View Details
Archived Remote - USA (US - Remote Zone 1 (Job Requisitions Only)) Remote permanent
Customer ServiceProblem SolvingEmpathyStress ManagementCommunicationEscalation HandlingProduct KnowledgeTeam CollaborationInvestigative MindsetProcess Improvement

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, e...

January 20, 2026 View Details
Archived Curitiba, PR, Brazil permanent
Customer ServiceHospitalityPOS SystemsTable ServiceCash HandlingInventory ManagementFood SafetyBrand ConsistencyCustomer Satisfaction

Junte-se a nós na Accor, onde a vida pulsa com paixão! Ao se juntar a nós, você se tornará um Heartist®, porque hospitalidade é, antes de tudo, um trabalho de coração. Você se juntará a um ambiente at...

January 15, 2026 View Details
Archived Dublin Remote permanent
Customer ServiceTechnical SupportIncident ResponseCommunicationNegotiationProblem-SolvingRoot Cause AnalysisTeam LeadershipReportingHybrid Work

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and r...

January 16, 2026 View Details
Archived Bangkok, Thailand (Bangkok (Central World Office)) permanent
Desktop and IT InfrastructureEscalation ManagementHardware TroubleshootingSoftware TroubleshootingEnterprise Systems ManagementSystem MonitoringWindows System MaintenanceAutomation DevelopmentCommunication SkillsContinuous Learning

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier fo...

January 16, 2026 View Details
Archived Boston, Massachusetts, USA; New York, New York, USA (Boston, New York) Hybrid permanent
Technical ExpertiseProblem SolvingCustomer EngagementTechnical CallFact FindingMentoringOffice HoursLearningProduct EvolutionTechnical Excellence

At Datadog, we don't just support our products, we master them. As Datadog's in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global succe...

January 14, 2026 View Details