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Madrid, Community of Madrid, Spain (VML Madrid) Hybrid permanent
Technical ExpertiseStrategic PlanningProject LeadershipCRM IntegrationDigital Communication SolutionsSystem OptimizationProject ManagementCross-Functional CollaborationCustomer Experience

About VML VML is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and huma...

January 20, 2026 View Details

Contact Center Supervisor

Educationatwork

Tempe, AZ Hybrid permanent
Team LeadershipCustomer ServicePerformance MonitoringTraining ManagementSchedulingConflict ResolutionTime ManagementCommunicationComputer SkillsAnalytical Skills

Job Summary The Supervisor manages a dynamic team of experts, coaches experts to perform at the highest levels, monitors/takes action on real time adherence for their team and handles customer escalat...

July 23, 2024 View Details
Manila Remote permanent
Software DevelopmentJavaScriptPythonJavaSIP ProtocolRESTful APIsWebRTCSIP trunksVoice GatewaysCRM IntegrationsConversational AI PlatformsNetwork Infrastructure

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where...

January 14, 2026 View Details
München permanent
Customer ServiceCommunicationCRM IntegrationCloud ServicesAIData SecurityDiversityTeamworkProblem-SolvingInnovation

NFON who?  We’re NFON – a leading European provider of integrated business communication with a focus on AI-based applications and as a licenced telecoms company active in 15 European countries. Since...

January 14, 2026 View Details
West Roseville, CA Hybrid permanent
Conscientious ListeningAttention to DetailAnalytical SkillsProblem SolvingActionable FeedbackEffective CommunicationInterpersonal SkillsTime ManagementAdaptability

About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pump...

November 25, 2025 View Details
West Roseville, CA Hybrid permanent
BilingualQuality AssuranceCall MonitoringEmail MonitoringText MonitoringActionable FeedbackPerformance ImprovementComplianceCustomer ExperienceTraining

About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pump...

December 10, 2025 View Details
Ciudad de Mexico, Cuauhtémoc, 06600 Hybrid permanent
Agile MethodologiesContact Center ProcessesBanking ProductsProject ManagementIncident HandlingEmpathyEffective CommunicationAnalytical SkillsResponsibilityProject Experience

Fecha límite para apuntarse: 2026-01-30 ¿Quieres desarrollar tu carrera profesional? BBVA es una empresa global con más de 160 años de historia que opera en más de 25 países en los que damos servic...

January 23, 2026 View Details
Cherkasy, Ukraine Hybrid permanent
Customer ServiceCommunicationProblem SolvingTechnical SupportTime Management

Київстар шукає колег для роботи оператором контакт-центру. Якщо ти хочеш працювати в команді, що динамічно рухається вперед — це твій шанс! Що ми пропонуємо: Сучасний та комфортний офіс: у нашому офі...

November 5, 2019 View Details
Kyiv, Ukraine Hybrid permanent
Customer ServiceCommunicationProblem SolvingTechnical SupportTime ManagementMultitaskingEmpathyConflict ResolutionTeam CollaborationCompliance

Київстар шукає колег для роботи оператором контакт-центру. Якщо ти хочеш працювати в команді, що динамічно рухається вперед — це твій шанс! Що ми пропонуємо: Сучасний та комфортний офіс: у нашому офі...

November 5, 2019 View Details
Dnipro, Ukraine Hybrid permanent
Customer ServiceCommunication SkillsProblem SolvingTime ManagementTeamwork

Київстар шукає колег для роботи оператором контакт-центру. Якщо ти хочеш працювати в команді, що динамічно рухається вперед — це твій шанс! Що ми пропонуємо: Сучасний та комфортний офіс: у нашому офі...

November 11, 2019 View Details
Lviv, Ukraine Hybrid permanent
Customer ServiceCommunicationProblem SolvingTime ManagementTechnical Support

Київстар шукає колег для роботи оператором контакт-центру. Якщо ти хочеш працювати в команді, що динамічно рухається вперед — це твій шанс! Що ми пропонуємо: Сучасний та комфортний офіс: у нашому офі...

November 4, 2019 View Details
Ciudad de México, México, Mexico permanent
Customer ServiceAnalytical ThinkingProblem SolvingEmpathyFollow-upUpsellingFinancial Services ExperienceCommunication SkillsCritical ThinkingShift Flexibility

💬 Atención a Clientes – Tier II ¿Te gusta resolver casos difíciles y ser referente para otros? En Novacard buscamos perfiles Tier II con mentalidad analítica y enfoque en experiencia de cliente. 📍...

January 30, 2026 View Details
Location not specified Remote
Customer ServiceLeadershipInterpersonal SkillsOmnichannel SupportExcelSQLAnalytical SkillsDashboard DevelopmentCommunication

REQ-10105550 03/12/2025 Customer Loyalty Madrid, Spanje ING Bank At ING we are looking for a Contact Center Frontline Specialist Your role and work environment: We are looking for a talented and...

January 21, 2026 View Details
REMOTE/TELETRAVAIL, ON, CAN permanent
Customer ServiceProgram ManagementAgile DevelopmentJiraConfluenceMicrosoft OfficeData AnalysisProblem SolvingTeam LeadershipKnowledge Management

Application Deadline: 02/21/2026 Address: VIRTUAL59 - REMOTE/TELETRAVAIL - ON - BMO Job Family Group: Customer Shared Services The Contact Centre Enablement Lead supports effective, consistent, high q...

January 20, 2026 View Details
Bangkok, Thailand (Bangkok (Central World Office)) Remote permanent
Systems EngineeringContact Center SolutionsTelephony PlatformSoftware DevelopmentMentorshipSecurityPerformance OptimizationMonitoringCollaboration

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier fo...

January 20, 2026 View Details
Valparaíso permanent
Customer ServiceCall Center OperationsCRM SystemsFinancial Products Knowledge

🎧 Buscamos Ejecutivo/a Integral para Contact Center en Valparaíso Country: Chile 🧭 ES EL MOMENTO Santander ( www.santander.com ) está evolucionando de ser una marca global de alto impacto a u...

January 19, 2026 View Details
Bengaluru Millenia permanent
Contact Center TransformationPresales ActivitiesSolution DesignAI-Led Contact CenterChatbotsVoicebotsReal-Time Agent AssistSpeech AnalyticsReportingBusiness RequirementsSolution ArchitecturesValue Propositions

Line of Service Advisory Industry/Sector FS X-Sector Specialism Operations Management Level Manager Job Description & Summary At PwC, our people in data and analytics engineering focus on leveraging a...

January 19, 2026 View Details

Contact Center Supervisor

Eurofins Scientific

Fairfield, OH, United States permanent
Customer ServiceProcess ImprovementProblem SolvingTeam LeadershipTraining DevelopmentRegulatory CompliancePerformance ManagementStrategic PlanningData AnalysisCommunication

DNA Diagnostics Center is the world leader in DNA relationship testing, processing over one million DNA samples from customers all over the world. Our broad portfolio of products includes our Paternit...

November 10, 2025 View Details
Karachi, Pakistan permanent
English CommunicationLocal Language CommunicationCustomer ServiceProblem SolvingAnalytical ThinkingTechnical SupportMulti-taskingPrioritizationWritten CommunicationCorporate Security Awareness

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can p...

January 14, 2026 View Details
Dallas, TX; Scottsdale, AZ (AXS - Frisco, TX, AXS - Scottsdale, AZ) permanent
Customer ServicePhone CommunicationCRMWorkforce SystemsCommunication ScriptsEscalation ProcessTransfer ProcessBrand ProtectionOutlookQuality AssuranceSoft SkillsBilingual (English and Spanish)

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the mos...

January 8, 2026 View Details
Dallas, TX (AXS - Frisco, TX) permanent
Customer ServiceProblem SolvingTrainingTeam CollaborationIndustry KnowledgeRevenue GrowthSales StrategyCustomer RetentionData Analysis

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the mos...

January 7, 2026 View Details
Ciudad de México, México, Mexico permanent
Customer ServiceCommunication SkillsEmpathyTechnical ProficiencyTime ManagementProblem-SolvingDocumentation SkillsProfessional Development

Únete a Novacard y sé la voz que nuestros clientes necesitan Modalidad: Presencial (cerca de Metro Eje Central) Horario: 1:30 p.m. – 10:00 p.m. (lunes a domingo, descansos rolados en fin de semana) ...

January 30, 2026 View Details
Bogotá - Colombia (Bogotá) permanent
PythonDockerKubernetesAWSAzurePostgreSQLJenkinsGitLab CITerraformSpring Boot

¿Quieres cambiar el mundo? Eso es lo que hacemos en Cabify. Nuestro objetivo es hacer de las ciudades mejores lugares para vivir, mejorando la movilidad de las personas que viven en ellas, conectando...

December 22, 2025 View Details

Contact Center Lead Senior Manager

Accenturefederalservices

Washington, DC (Arlington, VA) permanent
Contact Center OperationsAI ImplementationLeadershipProject ManagementBusiness DevelopmentCustomer Experience TechnologyWorkforce ManagementConversational AICustomer Data StrategyIndustry Engagement

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purp...

December 17, 2025 View Details
Boston, Massachusetts, United States; Charlottesville, Virginia, United States; Columbus, Ohio, United States; Durham, North Carolina, United States (Boston, MA) permanent
AWSAmazon ConnectLexPollyLambdaS3KinesisTechnical leadershipteam_mentorshipQuality Assurance

Who We Are Welcome to TELUS Digital where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest teleco...

December 17, 2025 View Details
Remote - United Kingdom Remote permanent
CPaaSContact CenterSolution ArchitectVoice AI technologiesSolution_DesignTechnical TrendsPresentationCustomer JourneyThought Leadership

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of dev...

December 17, 2025 View Details
Remote - Ireland (Remote - United Kingdom) Remote permanent
Cloud PlatformsCPaaSContact CenterVoice AI technologiesSolution ArchitectTechnical Sales

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of dev...

December 17, 2025 View Details
Malaysia - Kuala Lumpur permanent
Business AnalysisChatbot DevelopmentFinancial ServicesAgile MethodologiesUser ExperienceRequirements GatheringData AnalysisAgile Project ManagementEnglish ProficiencyMandarin Proficiency

Company Overview Capco is an entrepreneurial consulting business with expertise in transformation, technology, and strategy. We specialize in banking and payment; capital markets; wealth & invest...

December 12, 2025 View Details
India (India ) permanent
Program ManagementAgile MethodologiesRisk ManagementLeadershipCoordinationProgram GovernanceStakeholder ManagementTransformation DeliveryCross-Cultural Collaboration

Job Title: PM- Digital Transformations About Us “Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has...

December 12, 2025 View Details
India - Pune (India ) permanent
Business AnalysisContact Center AutomationDigital TransformationAI/MLAgileJiraConfluenceRequirements GatheringUser Story CreationStakeholder Management

Job Title: Business Analyst - Private banking with Data Analytics About Us “Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the...

December 12, 2025 View Details
Los Angeles, CA (Downtown Los Angeles, CA Office) permanent
ProgrammingLanguages_CAIClinicalInformationWorkflowOptimizationProcessScalingDocumentationReportingToolEvaluationTechnicalAssessmentCrossFunctionalCollaboration

Akido builds AI-powered doctors. Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make except...

December 11, 2025 View Details
Bogotá permanent
Customer ServiceCommunicationProblem SolvingTechnical SkillsTime ManagementTeamworkProfessionalismEthicsRegulations Compliance

¿Quieres cambiar el mundo? Eso es lo que hacemos en Cabify. Nuestro objetivo es hacer de las ciudades mejores lugares para vivir, mejorando la movilidad de las personas que viven en ellas, conectando...

December 10, 2025 View Details

Tech Lead Genesys Contact Center

Forums Talents Handicap

Location not specified Remote
ProgrammingAgileScrumKanbanGenesys EngageCertificationsEnglishTeamLeadershipInnovationQuality

En tant qu'organisateur de forums de recrutement, Talents Handicap accompagne de très nombreuses entreprises & organisations en France dans leurs recrutements de collaborateurs en situation de handica...

December 9, 2025 View Details
Location not specified Remote permanent
Database ApplicationsAPIDevelopmentOracle Database AdministrationVersion controlContainerizationAPI DesignCI/CDPythonJavaJavaScriptDockerKubernetesAWSPostgreSQLMySQL

As an AWS contact center Full Stack DBA, you will make an impact by designing, developing, and maintaining web applications from front-end to back-end while ensuring robust database administration. Yo...

December 9, 2025 View Details
India - Pune Remote permanent
Customer ServiceAWS

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re l...

December 9, 2025 View Details
India - Pune Remote permanent
Customer ServiceCommunicationEmpathyAccuracyTime ManagementTechnology ProficiencyLead ManagementDocumentationTeam CollaborationAdaptability

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re l...

December 9, 2025 View Details
India - Pune Remote permanent
Customer ServiceCommunicationEmpathyTime ManagementTechnical SkillsAccuracyAdaptabilityTeamworkProblem Solving

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re l...

December 9, 2025 View Details
Alpharetta, GA - Hybrid; Topeka, KS-Hybrid (Alpharetta, GA - Hybrid, Topeka, KS-Hybrid) Hybrid permanent
AIData-Driven DecisionsAI/automationLeanSix SigmaCustomer-centricPerformance ManagementWorkforce PlanningService Strategy

WHO WE ARE: Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, s...

December 2, 2025 View Details
Scottsdale, AZ (AXS - Scottsdale, AZ) permanent
Customer ServicePerformance ManagementBudgetingBusiness IntelligenceContact Center SystemsLeadershipTrainingHiring

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the mos...

December 1, 2025 View Details
Frisco, TX (AXS - Frisco, TX) permanent
Customer ServiceTeam LeadershipPerformance ManagementResource PlanningData AnalysisProblem SolvingDigital LiteracyCollaborationTeam DevelopmentHigh Proficiency

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the mos...

December 1, 2025 View Details
Boston, Massachusetts, United States; Charlottesville, Virginia, United States; Columbus, Ohio, United States; Durham, North Carolina, United States (Boston, MA, Charlottesville, VA, Columbus, OH, Durham, NC) Hybrid permanent
Program ManagementAgileLeadershipCommunicationBudget ManagementFinancial ControlsCross-functional Team ManagementAgile Product DeliveryRisk Management

Who We Are Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest tele...

November 18, 2025 View Details
Dallas, TX (AXS - Frisco, TX) permanent
Customer ServiceProblem SolvingTeam CollaborationTrainingEducation

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the mos...

November 18, 2025 View Details
Bogotá permanent
Customer ServiceKPIs ManagementReal-time Traffic ManagementProcess SupervisionQuality AssurancePerformance ImprovementDecision MakingContingency PlanningReporting Analysis

¿Quieres cambiar el mundo? Eso es lo que hacemos en Cabify. Nuestro objetivo es hacer de las ciudades mejores lugares para vivir, mejorando la movilidad de las personas que viven en ellas, conectando...

November 18, 2025 View Details
Remote Remote freelance
SalesforceCloud ServicesProjektleitungProgrammmanagerContact CenterCPaaSCTIOmni-ChannelCRMIntegrationSAP Data MigrationUAT

Rahmenbedingungen • Start: Oktober/November 2025 (präferiert 01.10., flexibel) • Laufzeit: 36 Monate (geplante Programmlaufzeit) • Volumen: Auslastung flexibel (i. d. R. 4–5 Tage/Woche, Teilzeit...

November 13, 2025 View Details
Remote Remote freelance
AIPythonJIRAConfluenceAWSMS SQLAPIsContact CenterTelecommunication systems

Art: Freelance Einsatzort: 100% Remote möglich Start: Asap, so bald wie möglich Auslastung: 50% bis 100 % möglich Einsatzort: 100% remote möglich, evtl. einzelne Termine in Montabaur nach Absprache Ge...

November 12, 2025 View Details
Bogotá - Colombia (Bogotá) permanent
Customer ServiceOperational standards complianceAgent SchedulingSLA ManagementQuality AssuranceTool MaintenanceReal-time SupportContact Traffic ManagementReport AnalysisSocially Responsible Business

¿Quieres cambiar el mundo? Eso es lo que hacemos en Cabify. Nuestro objetivo es hacer de las ciudades mejores lugares para vivir, mejorando la movilidad de las personas que viven en ellas, conectando ...

October 28, 2025 View Details
Bogotá permanent
Customer ServiceTeam LeadershipTraining ManagementPerformance MonitoringQuality ControlProcess OptimizationKnowledge TransferStrategic ReportingRegulatory ComplianceHR Coordination

¿Quieres cambiar el mundo? Eso es lo que hacemos en Cabify. Nuestro objetivo es hacer de las ciudades mejores lugares para vivir, mejorando la movilidad de las personas que viven en ellas, conectando...

October 28, 2025 View Details