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Remote - Mexico Remote permanent
Executive CommunicationEscalation ManagementCustomer ServiceTechnical SupportIncident ManagementProblem SolvingRemote WorkCustomer Devotion

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT)...

February 11, 2026 View Details
Singapore Hybrid permanent
Customer SupportZendeskClinical EscalationBug InvestigationAnalytical SkillsTime ManagementProcess ImprovementCross-Functional CollaborationSubject Matter Expertise

Global Escalation Team: Our Global Escalations team, within the Member Experience org, is dedicated to supporting and protecting our user base. We are looking for a Global Escalations Senior Speciali...

February 10, 2026 View Details
Salt Lake City, Utah, United States (New York, NY) permanent
LeadershipTeam DevelopmentEscalation ManagementProcess ImprovementData AnalysisCross-Functional CollaborationCustomer ExperienceZendeskReporting Tools

Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s hard to believe that it’s 2026 and paying rent on time is expensive, inflexible, and d...

February 6, 2026 View Details
UT - Cottonwood Heights, FL - Jacksonville (UT - Cottonwood Heights) Remote permanent
Customer ServiceProblem SolvingCommunicationEmpathyProject ManagementRoot Cause AnalysisProcess ImprovementRegulatory ComplianceCross-Functional CollaborationRisk Assessment

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We...

February 6, 2026 View Details
Hybrid (Austin, TX) Hybrid permanent
Advanced TroubleshootingRoot Cause AnalysisDeep Dive AnalysisFull Stack PHPCustomer EscalationTechnical GuidanceCommunicationReliability MonitoringProcess Improvement

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties ...

February 6, 2026 View Details
Atlanta, GA, United States Remote permanent
Escalation LeadershipOperational DisciplineRoot Cause AnalysisCommunicationStakeholder ManagementCross-Functional CollaborationProblem SolvingService DeliveryBilling Management

Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service...

January 30, 2026 View Details
Dallas, TX, United States Remote permanent
Customer ServiceEscalation ManagementRoot Cause AnalysisCommunicationStakeholder ManagementProcess ImprovementSystematic Problem SolvingDecision MakingCross-Functional CollaborationAccountability

Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service...

January 30, 2026 View Details
Boston, Massachusetts, United States Remote permanent
PythonBashC#AWS GovCloudWindowsLinuxDebuggingTroubleshootingScriptingAutomation

About CyberArk: CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identi...

February 4, 2026 View Details
Boston, Massachusetts, United States Remote permanent
Technical ExpertiseProduct KnowledgeCustomer ServiceCommunicationTroubleshootingProblem SolvingCloud ServicesC#ASP.NET MVCSecurity

About CyberArk: CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identi...

February 4, 2026 View Details
Austin, TX, United States contract
Computer Science5+ years experienceTroubleshootingLinuxPerlShell ScriptingNetworkingProblem SolvingCommunication

Pyramid is a leading Information Technology Consulting services company headquartered in metropolitan Atlanta, GA with prime emphasis on the following service offerings: • Staff Augmentation • Lifecyc...

August 5, 2014 View Details
Barcelona, , Spain permanent
Customer RelationsEscalationProblem SolvingEmpathyCommunicationPolicy ComplianceDocumentationProcess ImprovementTeam LeadershipTelecommuting

At MSX International, a North American multinational and leading consultancy in the automotive sector, we have more than 500 experts across Spain and Portugal dedicated to designing and impl...

November 13, 2025 View Details

NOC Escalation Support Specialist

ProcomConsultantsGroup

Richardson, TX, United States contract
Technical mentorshipSaaS Expertise

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd larg...

August 31, 2016 View Details

Escalation Support Specialist

ProcomConsultantsGroup

Richardson, TX, United States contract
NetworkingLinuxWindows ServerMulti-site VOIP ConfigurationMainframeUNIXIPSNANetwork TroubleshootingDNSObject Monitoring

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd larg...

November 28, 2016 View Details
Taguig City, NCR, Philippines permanent
Customer ServiceCommunicationProblem SolvingEmpathyTechnical ExpertiseData HandlingCollaboration

About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with ...

June 10, 2025 View Details
Sofia, Sofia City Province, Bulgaria permanent
CommunicationData AnalysisLeadershipProblem SolvingTime ManagementMicrosoft OfficeStrategic PlanningTraining DevelopmentCompliance

About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with ...

February 4, 2026 View Details
Nashville, TN (Flex - TN, San Francisco Office) Remote permanent
LeadershipTeam ManagementCustomer ServiceCommunicationRoot Cause AnalysisContinuous ImprovementData AnalysisProcess OptimizationProblem SolvingFlexibility

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Support Escalations Team L...

February 6, 2026 View Details
San Francisco, CA (Flex - TN, San Francisco Office) Remote permanent
LeadershipTeam ManagementCustomer ServiceCommunicationRoot Cause AnalysisProcess ImprovementData AnalysisCross-functional CollaborationProblem SolvingFlexibility

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Support Escalations Team L...

February 6, 2026 View Details
New York, New York, United States (New York, NY) permanent
Customer SuccessRisk EscalationTeam LeadershipProcess ImprovementData-Driven Problem SolvingCross-Functional CollaborationWorkflows OptimizationPerformance MetricsZendeskSQL

Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s hard to believe that it’s 2026 and paying rent on time is expensive, inflexible, and d...

February 5, 2026 View Details
Orlando, Florida, United States permanent
PerformanceRoot Cause AnalysisProblem SolvingJavaJavaScriptDatabasesRelational DatabasesJVM TuningKnowledge Articles

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market le...

January 14, 2026 View Details
Hyderabad, , India permanent
Technical LeadershipDebugging Complex IssuesDistributed Systems OptimizationRisk EscalationTree-Based ModelsTechnical CoachingEngineering CollaborationStrategy ImplementationGIS Data Analysis

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market le...

January 29, 2026 View Details
Remote (U.S. & Canada) Remote permanent
Customer ServiceCommunicationEmpathyDecision MakingProblem SolvingIndependenceFlexibilityFast-paced EnvironmentEscalations

The Company: Outschool’s mission is to inspire kids to love learning. In our fast-changing world, the traditional educational system struggles to meet the diverse and evolving needs of young learners...

January 21, 2026 View Details
Greenville, South Carolina permanent
Customer ServiceProblem SolvingCommunicationCritical ThinkingRegulatory ComplianceTraining DeliveryData Analysis

Why GLS? Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through adv...

February 5, 2026 View Details
UK Based | Remote Remote permanent
Technical SupportEscalation ManagementTroubleshootingProduct CollaborationCommunicationData AnalysisCustomer ServiceTechnical DocumentationAI Tools

Degreed is the upskilling platform that fuels growth and innovation through lifelong learning. We bring together everything you need to learn and advance: LMSs, courses, videos, articles, projects, an...

February 4, 2026 View Details
Remote Remote permanent
Customer ServiceEscalationsConflict ResolutionCritical ThinkingCommunicationVendor AdministrationCustomer Success

About CharterUP. CharterUP is transforming the $30 billion group transportation industry with cutting-edge technology and innovative SaaS software, delivering an industry-leading experience for both c...

January 9, 2026 View Details
Remote Remote permanent
Team ManagementPerformance ManagementKPIsCustomer SatisfactionResponse TimeResolution TimeContinuous ImprovementCustomer-First Mentality

About CharterUP. CharterUP is transforming the $30 billion group transportation industry with cutting-edge technology and innovative SaaS software, delivering an industry-leading experience for both c...

December 22, 2025 View Details

Escalation Manager

Smartcatplatforminc

Spain - Remote (Europe) Remote permanent
Customer ServiceEscalation ManagementCustomer AdvocacyCommunicationProactive Problem SolvingSLA OwnershipDistributed ExecutionEmpathyClear Communication

About Smartcat Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the front...

February 5, 2026 View Details

Escalation Manager

Smartcatplatforminc

Georgia - Remote (Europe) Remote permanent
Customer ServiceEscalation ManagementProactive CommunicationCustomer AdvocacyDistributed ExecutionSLA OwnershipEmpathyClear CommunicationProblem SolvingData-Driven Decision Making

About Smartcat Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the front...

February 5, 2026 View Details

Escalation Manager

Smartcatplatforminc

Serbia - Remote (Europe) Remote permanent
Customer ServiceEscalation ManagementCustomer AdvocacyCommunicationProactive Problem SolvingSLA OwnershipDistributed ExecutionStakeholder Management

About Smartcat Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the front...

February 3, 2026 View Details

Escalation Manager

Smartcatplatforminc

Portugal - Remote (Europe) Remote permanent
Customer ExperienceCustomer AdvocacyEscalation LeadershipSLA OwnershipCommunicationProblem SolvingEmpathyStructural ThinkingTechnical Knowledge

About Smartcat Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the front...

February 5, 2026 View Details
Philadelphia (IONOS Inc.) Remote permanent
Customer ServiceCommunicationEmpathyTechnical ProcessesDe-escalationCase ManagementBilling ActivitiesProduct KnowledgeRoot Cause AnalysisConflict Resolution

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a frie...

February 2, 2026 View Details
Seoul, South Korea (South Korea) Hybrid permanent
Customer ServiceAccount ManagementCommunication SkillsInterpersonal SkillsProblem SolvingProactive ApproachRelationship ManagementOnboardingRisk ManagementUpselling

About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a r...

February 4, 2026 View Details
San José, Costa Rica (Costa Rica) permanent
Customer ServiceTechnical Problem SolvingRoot Cause AnalysisTechnical LeadershipMentoringCollaborationKnowledge Sharing

About Netskope Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is buil...

February 4, 2026 View Details
Sao Paulo, Brazil Remote permanent
Customer ServiceEscalation ManagementIncident ManagementData-Driven Decision MakingTechnical CommunicationCross-Functional CollaborationLinux/Unix AdministrationCloud Computing (AWS, Azure, GCP)SQL DatabasesETL Technologies

P-1520 Sr. Technical Escalation Manager Note: this is a hybrid role and requires ~3 days in the office in São Paulo-SP. At Databricks, we are passionate about empowering data teams to tackle the wo...

February 4, 2026 View Details
Remote Remote permanent
Technical ExpertiseTroubleshootingCollaborationCommunicationJava/J2EEDockerKubernetesMavenGradlePostgreSQL

Camunda is the leader in enterprise agentic automation, orchestrating complex business processes, including high-value knowledge work, across agents, people, and systems. By creating production-ready,...

February 4, 2026 View Details
Spokane, Washington permanent
Customer ServiceConflict ResolutionTrauma-Informed CareCommunicationResource ConnectionSafety OversightEmergency ResponseTeam CollaborationPatient CareCompassion

Swing Shift & Overnight Shift *$4.00 shift differential for Overnight shift WE OFFER EXCELLENT BENEFITS: FREE Employee Medical Insurance FREE Employee Dental Insurance FREE Employee Vision Insura...

February 4, 2026 View Details
India, Philippines permanent
WLC Knowledge802.11 StandardsRF FundamentalsTCP/IPDHCPDNSVLANsBGP/OSPFITIL OperationsServiceNowCisco DNA CenterRF Optimization

Role Summary: We are seeking a Senior L3 Wireless Technical Support Specialist to serve as the ultimate technical authority for a global Cisco enterprise environment. In this high-visibility role, yo...

January 27, 2026 View Details
Sydney, NSW (Australia - Remote) permanent
Escalation ManagementCustomer SupportTechnical TroubleshootingCommunication SkillsCustomer First MindsetOrganizational SkillsAnalytical ThinkingMulti-taskingIndependenceLeadership

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s bes...

January 28, 2026 View Details
USA - Remote - Portland, OR Remote permanent
Customer ServiceEscalation ManagementTechnical Issue ResolutionCross-functional CollaborationCommunication SkillsOn-call RotationAccount ManagementProactive Problem SolvingAction PlanningCustomer Satisfaction

About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something w...

January 12, 2026 View Details

Escalation Manager

Pingidentity

UK - Remote (GBR - Remote - London) Remote permanent
Customer ServiceProblem SolvingEscalation ManagementCommunicationAccount ManagementPrioritizationAction PlanningCross-Functional CollaborationRisk ManagementData Analysis

About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something w...

January 12, 2026 View Details
Manila, Philippines (Philippines – Manila) permanent
Customer ServiceAccount ManagementCommunication SkillsInterpersonal SkillsProactive Problem-SolvingCollaborationRisk ManagementUpsellingCross-sellingTraining

About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a r...

January 20, 2026 View Details
Sydney, New South Wales, Australia (Sydney) Hybrid permanent
Product KnowledgeTechnical SolutionsCustomer CommunicationCross-Functional CollaborationProblem SolvingTraining and MentoringCustomer AdvocacyTechnical ExpertiseCustomer Relationship ManagementContinuous Improvement

At Qualtrics, we create software that the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a pla...

January 27, 2026 View Details
Atlanta, Georgia, United States (Atlanta, GA) Remote permanent
Strategic ThinkingLeadershipRoot Cause AnalysisScalable SolutionsCustomer ExperienceResource ManagementGoal SettingCross-Functional CollaborationData-Driven Decision MakingIncident Prevention

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from ...

January 15, 2026 View Details

Escalation Specialist

Confidential

Iloilo, PH, Iloilo permanent
CommunicationCustomer ServiceTechnical SupportIncident ReportingMicrosoft OfficePrioritizationShift Work

ECAM is looking for talented individuals like you! Be the next Escalation Specialist. Here at ECAM, we help our clients by placing cameras in known problem locations on our client’s properties. Throu...

January 30, 2026 View Details

Escalation Specialist

Confidential

Pasig, PH, Metro Manila permanent
CommunicationCustomer ServiceIncident ReportingMicrosoft OfficePrioritizationShift WorkProblem SolvingTeam CollaborationProcess Improvement

ECAM is looking for talented individuals like you! Be the next Escalation Specialist. Here at ECAM, we help our clients by placing cameras in known problem locations on our client’s properties. Throu...

January 30, 2026 View Details
United States Remote permanent
Customer ServiceEscalation ManagementMulti-Channel CommunicationProduct KnowledgeData-Driven Decision MakingProcess ImprovementTeam CollaborationLearning & DevelopmentCross-Functional CollaborationStrategic Problem Solving

About Us : Small businesses are the backbone of the US economy, comprising almost half of the GDP and the private workforce. Yet, big banks don’t provide the access, assistance and modern tools that ...

November 18, 2025 View Details
Amsterdam, The Netherlands; Dublin, Ireland; Paris, France (Amsterdam, Dublin, Paris) Remote permanent
Technical ExpertiseProblem SolvingCustomer EngagementTechnical CallLearningMentoringOffice HoursProduct DirectionInnovationObservability

At Datadog, we don't just support our products, we master them. As Datadog's in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global succe...

January 29, 2026 View Details
Gurugram, Haryana, India (Gurugram, India) Remote permanent
Customer ServicePolicyEscalationData AnalysisRoot Cause AnalysisCommunicationStakeholder ManagementOn-Call SupportStandard Operating ProceduresGolden Data Labels

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers an...

January 27, 2026 View Details
Bay Area, CA, United States of America (US - CA - Oakland) Remote permanent
Customer ServiceDispute ResolutionProblem SolvingEfficient HandlingRegulatory ComplianceProduct KnowledgeTeam CollaborationPrioritizationCustomer ExperienceTraining

We started a movement in which everyone can win – shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We see and feel the i...

January 28, 2026 View Details
Argentina Remote permanent
Technical SupportTroubleshootingProblem SolvingCollaborationCustomer AdvocacyProduct ExpertiseSDK IntegrationCustomer Support ProcessesMobile and Web SupportSQL Queries

About Us Singular is the leading marketing measurement platform trusted by 1,000+ global brands, including Apple, Microsoft, Uber, DoorDash, Nike, EA, DraftKings, and Robinhood. Ranked as the #1 MMP ...

May 14, 2025 View Details

Escalation Manager

Confluent

London, London, City of, United Kingdom Remote permanent
Escalation ManagementCustomer ServiceCommunicationTechnical UnderstandingProblem SolvingStress ManagementCollaborationEmpathyExpectation Setting

We’re not just building better tech. We’re rewriting how data moves and what the world can do with it. With Confluent, data doesn’t sit still. Our platform puts information in motion, streaming in nea...

January 28, 2026 View Details