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Bangalore (BANIN - Bangalore) permanent
Customer ServiceIncident ManagementEscalation HandlingCross-Functional LeadershipRoot Cause AnalysisStakeholder Communication

Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, p...

March 19, 2026 View Details
United States (Austin) Remote permanent
Customer ServiceFedRAMPIncident ResponseNegotiationCommunicationTechnical BackgroundCross-functional CollaborationTechnical EscalationsReportingFedRAMP Compliance

MongoDB’s Escalation Manager is a critical role within Technical Services. As a member of our global Incident and Escalation Management team, they work internally with our Engineering, Services, Sales...

March 18, 2026 View Details
Newton, Massachusetts, United States Remote permanent
AWSTracingDebuggingMonitoringProblem SolvingCommunicationCustomer SupportTechnical WritingProactive

About CyberArk CyberArk, a Palo Alto Networks company, is the global leader in identity security, trusted by organizations around the world to secure human and machine identities in the modern enterp...

March 17, 2026 View Details
Bengaluru, Karnataka, India (India) permanent
Customer ServiceTechnical SupportIncident ResponseProblem SolvingCollaborationCommunicationProcess ImprovementTechnical ExpertiseCloud SecurityData Protection

About Netskope Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is buil...

March 17, 2026 View Details
Vancouver, British Columbia, Canada (Prenuvo HQ - Vancouver) Remote permanent
Technical SupportEscalation ManagementSoftware DevelopmentIncident ResponseTroubleshootingObservability PlatformsDocumentationKnowledge Base ManagementCollaborationCompliance Maintenance

About Us We are looking for a motivated Escalation Engineer to join our team. You have a passion for understanding and supporting your users, and are excited to deepen your software development and i...

March 16, 2026 View Details
Remote, USA (Prenuvo HQ - Vancouver) Remote permanent
Technical SupportEscalation ManagementSoftware DevelopmentTroubleshootingIncident ResponseTechnical CommunicationKnowledge Base CreationObservability PlatformsAutomationRegulatory Compliance

About Us We are looking for a motivated Escalation Engineer to join our team. You have a passion for understanding and supporting your users, and are excited to deepen your software development and i...

March 16, 2026 View Details
United States (Austin) Remote permanent
Technical BackgroundIncident ResponseFedRAMP ComplianceCustomer ServiceCommunicationNegotiationReportingShift ManagementTechnical SkillsProblem Solving

MongoDB’s Escalation Manager is a critical role within Technical Services. As a member of our global Incident and Escalation Management team, they work internally with our Engineering, Services, Sales...

March 16, 2026 View Details
United States (Austin) Remote permanent
Technical BackgroundIncident ResponseFedRAMP ComplianceCross-Functional Team ManagementNegotiation SkillsActionable ReportingTime Zone ManagementStakeholder ManagementCustomer-Focused Communication

MongoDB’s Escalation Manager is a critical role within Technical Services. As a member of our global Incident and Escalation Management team, they work internally with our Engineering, Services, Sales...

March 16, 2026 View Details
Denver, CO (Chicago, IL, Denver, CO, Westlake, TX) permanent
Customer ServiceEscalation ManagementCross-functional CollaborationRegulatory ComplianceRoot Cause AnalysisProfessionalismEmpathySocial Media ManagementRisk Assessment

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The la...

March 16, 2026 View Details
Westlake, TX (Chicago, IL, Denver, CO, Westlake, TX) permanent
Customer ServiceProblem SolvingCommunicationCross-Functional CollaborationRegulatory ComplianceRoot Cause AnalysisDe-escalationShift Scheduling

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The la...

March 16, 2026 View Details
Sahibzada Ajit Singh Nagar, Punjab, India permanent
EnglishEscalation ManagementCustomer Relationship ManagementPayment DisputesProject CoordinationRoot Cause AnalysisClient CommunicationProcess ImprovementKPI TrackingInternal Escalation

Position Overview We are hiring Key Account Manager to oversee high-priority customer situations across our U.S.-based solar operations. This role acts as the structured escalation authority support...

March 16, 2026 View Details
Hyderabad, Telangana, India permanent
Coding LanguagesScriptingFord diagnostic toolsProduct ArchitectureCustomer ServiceAgile Development

CyberArk, a Palo Alto Networks company, is the global leader in identity security, trusted by organizations around the world to secure human and machine identities in the modern enterprise. CyberArk’s...

March 16, 2026 View Details
Makati, , Philippines Hybrid permanent
Customer ServiceEscalation ManagementEngineering CollaborationProduct KnowledgeProcess ImprovementTraining and MentorshipData-Driven InsightsProcess DocumentationTechnical CommunicationRoot Cause Analysis

Join the team redefining how the world experiences design. Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte! Thanks for stopping by. We know job hunting can be a little time-consuming and you're prob...

March 16, 2026 View Details
Manila, Manila, Philippines (PH - HQ - Manila) permanent
Patient CareTelehealthCustomer ServiceProblem SolvingCollaborationProcess ImprovementEscalation ManagementPerformance Metrics

About Eucalyptus We’re on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We’re here to build better lon...

March 15, 2026 View Details
Berlin Remote permanent
Team LeadershipOperational ExcellenceAI SolutionsPeople ManagementAutomation

Change the way the world travels Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and ...

March 13, 2026 View Details
Watford, England, United Kingdom Hybrid permanent
Customer ServiceProblem SolvingCommunicationEmpathyDecision MakingCoachingRoot Cause AnalysisStakeholder CollaborationData-Driven ThinkingBusiness Influence

We're ASOS, the online retailer for fashion lovers all around the world. We exist to give our customers the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you're...

March 12, 2026 View Details
San Antonio, Texas Hybrid permanent
Customer ServiceCommunicationProblem SolvingOperational ManagementQuality AssuranceHealthcare KnowledgeBilingual

Role Overview  Join our team at SafeRide Health as a Call Center Escalation Specialist. In this role, you will be responsible for overseeing health plan authorization approvals and resolving escalatio...

March 12, 2026 View Details
San Antonio, Texas Hybrid permanent
Customer ServiceEscalation HandlingOperational SupportQuality AssuranceCommunication SkillsProblem-SolvingConflict ResolutionTechnical Proficiency

Role Overview Join our team at SafeRide Health as a Client Escalation Specialist. In this role, you will be responsible for overseeing health plan authorization approvals and resolving escalations fro...

March 12, 2026 View Details
Remote - USA (USA - Remote) Remote permanent
Computer ScienceCybersecurityEngineeringDebuggingProgramming LanguagesGitREST APIs

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud e...

March 12, 2026 View Details
Sunnyvale, CA, USA Remote permanent
Technical Problem SolvingRoot Cause AnalysisTroubleshootingTechnical WritingCross-Functional CollaborationCustomer SupportNetwork ConfigurationUser Acceptance TestingLab Environment SetupWireless Optical Communication

About the Team: Born at X, Google's Moonshot Factory, Taara is on a mission to connect billions of people lacking abundant and affordable internet today by pioneering the way we use light to deliver ...

March 12, 2026 View Details
San José, Costa Rica (Costa Rica) permanent
NetworkingSecurityProxiesVPNDLPSSOWindowsNG Firewalls

About Netskope Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is buil...

March 11, 2026 View Details
Dallas, TX, United States Remote permanent
Escalation LeadershipCross-Departmental CoordinationCommunication ClarityStakeholder ManagementProcess ImprovementBilling ResolutionCarrier RelationsCustomer ServiceService AssuranceRoot Cause Management

Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service...

February 20, 2026 View Details
Boston, Massachusetts, United States Remote permanent
Technical TroubleshootingProblem SolvingCloud ServicesC#ASP.NET MVCWindows Operating SystemsIISLDAPVirtualizationSOMSSO

About CyberArk CyberArk, a Palo Alto Networks company, is the global leader in identity security, trusted by organizations around the world to secure human and machine identities in the modern enterp...

February 13, 2026 View Details
Boston, Massachusetts, United States Remote permanent
Scripting and AutomationAWS GovCloudWindowsLinuxUser ManagementAuthenticationAuthorizationTroubleshootingSaaS Product Design

About CyberArk CyberArk, a Palo Alto Networks company, is the global leader in identity security, trusted by organizations around the world to secure human and machine identities in the modern enterp...

February 13, 2026 View Details
Escazu, CRI (Office - Escazú, Costa Rica) Remote permanent
Customer ServiceCommunicationResource AllocationRoot Cause AnalysisProcess ImprovementStakeholder EngagementStrategic Projects

About Zscaler Zscaler is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure u...

March 10, 2026 View Details

IT Escalation Engineer - #34940

Manila Recruitment

Philippines Remote permanent
Technical LeadershipMentorshipRegulatory ComplianceSpecial ProjectsCustomer ServiceIncident ResponseSecurityFirewallsWindows NetworkingIT Escalation

As an IT Escalation Engineer, you will provide escalation support for the following teams: Support Desk, Client Account Management team, Cloud / Datacenter team, Proactive team and Projects when neede...

March 10, 2026 View Details
Orlando, Florida, United States Hybrid permanent
Performance TuningTroubleshootingTechnical OwnershipAI IntegrationCustomer ServiceEnd User TroubleshootingBottlenecks IdentificationInquisitiveResourcefulRelentless Focus

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market le...

February 13, 2026 View Details
Krakow, Poland permanent
Network ArchitectureData ModelingProblem SolvingData Mastery

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. ...

March 9, 2026 View Details
Tokyo, , Japan Hybrid permanent
Customer ServiceCommunicationProactive ManagementCustomer FeedbackAI AdoptionInnovationCollaborationDiversityProblem SolvingImpactful Leadership

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to ...

March 6, 2026 View Details
Wuhan, Hubei, China Remote permanent
Customer ServiceProblem SolvingCommunicationEmpathyScalabilityHelp DeskSelf-ToolsTraining

About Canva At Canva, we create tools that empower the world to design. Our mission is to democratise design and empower creativity for anyone and everyone, on every platform! Inspired by a team of t...

March 5, 2026 View Details
Dublin, , Ireland Hybrid permanent
Customer ServiceEQRelationship BuildingTechnical Account ManagementProblem ManagementEscalation ManagementCross-functional CoordinationCommunication SkillsLeadershipReporting

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market le...

March 5, 2026 View Details
Minato City, Tokyo, Japan Hybrid permanent
Customer ServiceJapanese LanguageRisk ManagementProblem SolvingEfficiencyCommunicationDecision MakingEffortlessness

This job requires Japanese language ability. JD is available in Japanese only. Escalation Center Specialist, Customer Service - Mercari • 雇用形態:正社員 • 働き方:フレックスタイム制(コアタイムなし) • 標準労働時間: 10:00~19:00 (※顧客...

February 25, 2026 View Details

Escalation Manager

Purestorage

Dublin, Ireland (Office - Ireland) permanent
Technical AptitudeIncident ManagementEscalation LeadershipCustomer AdvocacyTechnical CommunicationResource AllocationIncident ResolutionBusiness Impact AnalysisExecutive SponsorshipTechnical Translation

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the...

March 5, 2026 View Details
US-Remote (US) Remote permanent
Customer ServiceEscalation ManagementUser AdvocacyProgram ManagementCommunicationsStrategic PlanningRegulatory ComplianceCross-functional CollaborationTraining DevelopmentDocumentation

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to acce...

March 4, 2026 View Details
London, England, United Kingdom permanent
Technical backgroundProject management experienceHands-on approachGreat problem-solving skills

CyberArk, a Palo Alto Networks company, is the global leader in identity security, trusted by organizations around the world to secure human and machine identities in the modern enterprise. CyberArk’s...

March 4, 2026 View Details
Portugal Remote permanent
Customer ServiceTechnical SupportEscalation ManagementProblem AnalysisSolution RecommendationCommunication SkillsTechnical DocumentationRequirements GatheringProduct KnowledgeTechnical Troubleshooting

Onwards Together! Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. Powered by the Illumio AI Security G...

March 4, 2026 View Details
Makati, , Philippines Hybrid permanent
Customer ServiceEscalationsProduct ExpertiseRoot Cause AnalysisProcess ImprovementKnowledge Base ManagementCommunicationMentorshipStakeholder CoordinationData-Driven Insights

Join the team redefining how the world experiences design. Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte! Thanks for stopping by. We know job hunting can be a little time-consuming and you're prob...

March 4, 2026 View Details
Krakow, Kraków Hybrid permanent
Team ManagementTrainingIssue ResolutionCross-functional CollaborationProcess ImprovementData AnalysisReporting

About Talixo  Talixo is the world's leading operator of pre-booked transfers, working with the biggest brands in travel. We partner with fleets in 1,100+ cities and 130+ countries worldwide to provid...

March 3, 2026 View Details
London, England, United Kingdom permanent
Technical backgroundProject management experienceHands-on approachITSM Platform Integration

CyberArk, a Palo Alto Networks company, is the global leader in identity security, trusted by organizations around the world to secure human and machine identities in the modern enterprise. CyberArk’s...

March 2, 2026 View Details
Kawasaki permanent
Modern Software DevelopmentWeb developmentWeb ServersVPNNetwork protocolsBachelors Computer Sciences DegreeExperience in developing algorithmsExperience in PKI

Who we are DigiCert is a global leader in intelligent trust, helping organizations protect the digital interactions people rely on every day. From websites and cloud services to connected devices and...

March 2, 2026 View Details
Remote Remote permanent
Advanced TroubleshootingCollaborationCommunicationJava DevelopmentSpring FrameworkDockerKubernetesREST APIsSQLCustomer Support

Join us for our upcoming webinar, How to Be a Leader, Not Just a Manager. A practical session with a powerhouse panel on leading modern, remote teams. Register here! Camunda is the leader in enterpr...

March 1, 2026 View Details
United Kingdom Remote contract
Database ProficiencyVersion ControlIncident Management

Who We Are We are a fast-growing vertical SaaS company that leverages innovation and disruptive technologies to improve consumer experiences, outcomes, and predictability in elective medicine. Our te...

February 27, 2026 View Details
Bengaluru, Karnataka, India (Bangalore) permanent
Technical SupportEscalation ManagementCross-functional CoordinationCustomer CommunicationAccount ConsultingJIRASLA ManagementRoot Cause AnalysisProcess OptimizationMentorship

Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter-less wo...

February 27, 2026 View Details
Japan (Plano, Texas) Remote permanent
Customer ServiceEscalation ManagementIncident ManagementSQLDistributed ComputingCross-Functional CollaborationData AnalysisProblem-Solving

CSQ227R164 At Databricks, we are passionate about empowering data teams to tackle the world’s most challenging problems — from bringing the next mode of transportation to reality to accelerating the ...

February 27, 2026 View Details
Ireland - Dublin Hybrid permanent
Customer ServiceEscalation ManagementCross-functional Team LeadershipPrioritizationAction PlanningStakeholder CommunicationRisk AssessmentDocumentationData AnalysisRoot Cause Analysis

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Operations Job Details About Salesf...

February 27, 2026 View Details
Zirakpur, Punjab, India permanent
Escalation LeadershipCross-Department AccountabilityClient Relationship ProtectionExceptional CommunicationEmotional IntelligenceProblem-SolvingProcess-DrivenComposure Under PressureProcess Improvement

Position Overview - We are hiring Escalation Managers to oversee high-priority customer situations across our U.S.-based solar operations. This role acts as the structured escalation authority suppor...

February 25, 2026 View Details
Sahibzada Ajit Singh Nagar, Punjab, India permanent
Escalation LeadershipClient Relationship ProtectionEnglish ProficiencyU.S. Customer ExperienceEmotional IntelligencePhone PresenceProcess-DrivenCross-Department Accountability

Position Overview - We are hiring Escalation Managers to oversee high-priority customer situations across our U.S.-based solar operations. This role acts as the structured escalation authority suppor...

February 25, 2026 View Details

Escalations Lead

Goldenhippo

Hybrid (El Segundo, CA and/or Burbank/North Hollywood, CA) (Golden Hippo Pet ) Remote permanent
Customer ServiceEscalation ManagementProblem SolvingRoot Cause AnalysisCommunicationDocumentationEmpathyBrand ProtectionData AnalysisProcess Improvement

Where A-Players Thrive. We’re an employee-owned, vertically-integrated builder of some of America’s most popular health & wellness brands. With over 1,400 team members across multiple companies, ...

February 26, 2026 View Details
Cairo permanent
Customer ServiceProblem SolvingAnalytical SkillsCommunication SkillsCross-functional CollaborationRoot Cause AnalysisProcess ImprovementCustomer SatisfactionData InterpretationExport Orders

About Bosta: Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the log...

February 26, 2026 View Details
San José, Costa Rica (Costa Rica) permanent
Customer ServiceTechnical Problem SolvingRoot Cause AnalysisTechnical OwnershipLeadershipMentoringCollaborationCommunicationRunbook Development

About Netskope Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is buil...

February 26, 2026 View Details