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Noida, Uttar Pradesh Hybrid permanent
Technical GuidanceTechnical StrategySystem UpdatesData MigrationSecurity Best PracticesSystem Architecture DesignScalabilityBest PracticesProject LeadershipDocumentation

Position Overview: A JSM Admin is a pivotal role in steering the technical direction of our JSM Platform, a person who ensures the successful delivery of high-quality technical support and architectur...

April 6, 2026 View Details
Poggio Renatico, Italy (Spektrum Management Group Ltd) permanent
Customer ServiceService ManagementKPIsCommunicationCybersecurityCommand and Control SystemsSatellite CommunicationsElectronic WarfareInformation ManagementWorkforce Management

Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. Spektrum supports ap...

April 2, 2026 View Details
Poggio Renatico, Province of Ferrara, Italy contract
NATO SECRET clearanceService managementCustomer supportChange managementProject managementRisk managementOperational planningResource allocationHigher educationTechnical certification

Deadline Date: Wednesday 15 April 2026 Requirement: Service Management Support Location: Poggio Renatico, IT Full Time On-Site: Yes Time On-Site: 100% Total Scope of the request (hours): 660 Req...

April 1, 2026 View Details
Gurugram, India (Gurugram - Office) Remote permanent
Technology OperationsPeople ManagementLeadershipIncident ResponseRelease ManagementCustomer TrustContract NegotiationRegional CompensationStrategic PartnershipExecution

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competi...

March 31, 2026 View Details
Brazil, Belo Horizonte; Brazil, Campinas; Brazil, Rio de Janeiro; Brazil, Sao Paulo (Belo Horizonte, Campinas, Rio de Janeiro, São Paulo) Hybrid permanent
ITIL v4Incident ManagementProblem ManagementChange ManagementService Request ManagementKnowledge ManagementService Catalog

About Us Nu is one of the largest digital financial platforms in the world, with more than 127 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and emp...

March 30, 2026 View Details
Singapore permanent
Service ManagementReliabilityEngineeringProblem ManagementProcessPolicyCollaborationStakeholder ManagementCybersecurityFraud Prevention

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can pros...

March 30, 2026 View Details
Singapore permanent
Financial CrimeData ScienceExpense AnalysisFraud PreventionProblem ManagementService DeliveryService AvailabilityTechnical ProficiencyLeadershipCollaboration

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can pros...

March 30, 2026 View Details
Petaling Jaya, , Malaysia permanent
Strategic ArchitectureTechnical AuthoritySolution ArchitectSystem StabilityContinuous ImprovementPlatform AdoptionScalabilityStakeholder EngagementTriage ProceduresITSM Best Practices

About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got ...

March 29, 2026 View Details
Petaling Jaya, , Malaysia permanent
Service ManagementITSM PlatformsFreshServiceBusiness AnalysisVendor ManagementBudget ManagementStakeholder ManagementTeam LeadershipSystem Integration Testing

About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got ...

March 29, 2026 View Details

Head of Technology Service Management

Australian Payments Plus

Sydney, New South Wales, Australia Hybrid permanent
Service Level ManagementIncident ManagementProblem ManagementAsset Management

The Game Changers: Australian Payments Plus (AP+) is here to shape the future of payments for Australia. We aim to deliver more innovation to Australia’s payments ecosystem, for the collective benefi...

March 30, 2026 View Details
Rabat, Rabat-Salé-Kénitra, Morocco Hybrid permanent
Jira SoftwareJira Service ManagementConfluenceJavaGroovyJavaScriptHTMLCSSPowerShellJSONSQLAPI REST

ALTEN MAROC, Filiale du leader mondial de l’ingénierie et du conseil en technologie créé en 2008 et présent à Fès, Rabat, Tétouan et Casablanca, compte aujourd’hui plus de 2200 collaborateurs et vise ...

March 27, 2026 View Details

IT Service Management Support

Accenturefederalservices

Suitland, MD Remote permanent
User SupportProblem SolvingMicrosoft OfficeData AnalyticsSecurity Clearance

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purp...

March 27, 2026 View Details
Mexico City, Mexico permanent
ITSM FrameworksCRM PracticesITSM PlatformsDashboardsAnalyticsData VisualizationOrganizational SkillsCommunication SkillsAnalytical MindsetHybrid Environment

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can pros...

March 26, 2026 View Details

IT Service Management Architect and Technical PM

Adept Consulting Services, Inc.

Pennsylvania, United States Remote permanent
IT Service ManagementITILProject ManagementTechnical Project ManagementArchitectureComplianceDocumentationAuditabilityOperational ReadinessSecurity KPIsService DeskIncident Management

Program Context: Mcare IT Modernization Program “The Pennsylvania Insurance Department (PID), Medical Care Availability and Reduction of Error Fund (Mcare or Agency) is seeking a modified Commercial ...

March 25, 2026 View Details
Bengaluru Millenia permanent
SAP ConsultingCustom configuration designWorkflow DesignFit-gap AnalysisSolution ConfigurationTraining and SupportService ManagementOperational Efficiency

Line of Service Advisory Industry/Sector Not Applicable Specialism SAP Management Level Manager Job Description & Summary At PwC, our people in business application consulting specialise in c...

March 25, 2026 View Details
bangalore, , India permanent
IT Service ManagementIncident ManagementProblem ManagementChange ManagementConfiguration ManagementCMDBRequest TrackingAutomation ToolsAgile Working MethodsBosch Quality Standards

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engi...

March 24, 2026 View Details
OFNA TECH AND OPER CDMX permanent
AWSIncident ManagementDynatraceCloudwatchChange ManagementServiceNowProblem ManagementProcess DocumentationStakeholder Management

AWS TECHNICAL SERVICE MANAGEMENT Country: Mexico To succeed in this role, you will be responsible for: • Own and continuously improve ITIL practices for Incident Management, Change Management, and ...

March 25, 2026 View Details
OFNA TECH AND OPER CDMX permanent
ManagementITILService DeliveryIncident ManagementChangesService LevelsService ImprovementSpanishEnglishCloud EnvironmentsProblemsDeviation Detection

SERVICE MANAGEMENT GOVERNANCE Country: Mexico Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organization. We’re ena...

March 25, 2026 View Details
London, England, United Kingdom permanent
Customer ServiceObservabilityDashboardsReportingKPIGrafanaNew RelicInnovationInfluenceCustomer-Obsessed

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of s...

March 23, 2026 View Details
Noida, Uttar Pradesh, , India permanent
LeadershipManagementTeam ManagementService OperationsCloud InfrastructureMiddleware SolutionsCustomer ServiceProblem ManagementCommunicationAxioe Products

About Sopra Steria Sopra Steria, a major Tech player in Europe with 51,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients dri...

March 23, 2026 View Details
munich, Germany Remote Freelance
Fluent GermanApplication MigrationService ManagementDocumentationStakeholder ManagementTechnical DocumentationITIL ProcessesServiceNowCMDBOrganizational SkillsAnalytical SkillsApplication Architectures

Application Migration & Service Management Consultant Location: Remote, Germany Duration: 20/03/2026 – 31/12/2026 Language: Fluent German is mandatory We are looking for an Application Migration ...

March 19, 2026 View Details
Veghel permanent
LeadershipTeam DevelopmentService ExcellenceSLA ManagementProcess ImprovementCustomer ManagementTool AdoptionITIL Practices

Job Title Group lead IT Service Management Job Description Do you thrive on leading people, driving service excellence, and delivering measurable outcomes in complex IT and OT environments? About ...

March 19, 2026 View Details
Paris, , France permanent
ITCloudDatabasesDockerTerraformSAP

Nagarro, leader mondial de l’ingénierie numérique, aide ses clients à devenir des entreprises agiles, innovantes et à la pointe du numérique. Nous sommes 17 500 à travers le monde, environ une centain...

March 18, 2026 View Details
Malta Remote permanent
Agile MindsetIncident MetricsRoot Cause AnalysisService Level ManagementTeam LeadershipCross-functional CollaborationRequirements ComplianceAgile MethodologyProcess GovernanceInformation Technology Service Management

The Wow As Service Management Operations Team Lead you are expected to oversee and administer ITSM processes within Corporate IT such as Configuration Management, Problem Management and Request Fulfi...

March 18, 2026 View Details
Denver, , United States Remote permanent
SalesNegotiationBusiness DevelopmentLead GenerationProject ManagementCustomer ServiceTechnical ExpertiseEnterprise SalesStrategic PlanningRelationship Management

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to ...

March 16, 2026 View Details
2 Locations Hybrid permanent
Strategic LeadershipAgile TransformationDevOpsSREService CatalogOperational MetricsResiliencyConfiguration ManagementTech CatalogCustomer 0 Adoption

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Program & Project Management Job Det...

March 16, 2026 View Details
Itasca, IL, United States Remote permanent
SalesAccount ManagementEnterprise Software SalesCustomer Relationship ManagementQuota AchievementProduct KnowledgeAI AdoptionInnovationCustomer Impact

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to ...

February 27, 2026 View Details
Braine-l'Alleud, Wallonia, Belgium contract
NATO SECRET security clearanceMuleSoftApache ActiveMQIntegration PlatformsRemedy ITSMWindows ServerLinuxIT Service ManagementIncident ManagementBMC ITSM SuiteAtrium CMDBService Oriented Architectures

Deadline Date: Wednesday 18 March 2026 Requirement: IT Service Management Network Engineer (Ops&Ex) Location: Braine-l'Alleud, BE Full Time On-Site: Yes Time On-Site: 100% Total Scope of the requ...

March 12, 2026 View Details
Plano, TX, United States contract
Software EngineeringQuality AssuranceIT Service ManagementSoftware TestingTest PlanningDefect ManagementPerformance TestingSoftware DevelopmentTechnical ExpertiseProblem Solving

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd larg...

June 14, 2016 View Details
frankfurt, Germany Freelance
Application Documentation ReviewApplication ProfilingService CoordinationMigration OrchestrationProject MeetingsDashboard ReportingConfiguration ManagementStructured Information GatheringHypercare PhaseStatus Calls

Migration and management of application services in a large organization....

March 14, 2026 View Details
London, England permanent
SOC AnalystAsset RecordingComplex MessagingReconciliation logicSystem interaction diagramsCustomer Value LifecycleAPI-based integrationsFunctional and non-functional requirementsInterface and integration specificationsData mappings

Who we are looking for We are seeking an Integration Analyst to join our Digital Asset development team. This is a technically focused role responsible for analysing, designing, and delivering comple...

March 13, 2026 View Details

IT Service Management Consultant (m/w/d)

Firmenname für EXPERT-Mitglieder sichtbar

IT Service ManagementOrganizational AnalysisSupport ProcessesFrontline WorkersStakeholder ManagementRoadmap DevelopmentAnalytical ThinkingTools and SystemsService Desk Organization

Analyse der bestehenden IT-Service-Struktur, einschließlich Rollen, Verantwortlichkeiten und Schnittstellen; Bewertung von Frontline-Workern, Prüfung der Tools, Systeme und Service-Desk-Organisation; ...

March 12, 2026 View Details
St. Louis, MO, United States contract
ITSMRemedyBMCImplementationCustomizationLDAPActive DirectoryApproval WorkflowsDevelopmentTesting

About VDart: VDart is an emerging global information technology staffing provider with expertise in Enterprise Resource Planning (Oracle/SAP), SMAC (Social, Mobile, Cloud, Analytics), Business Intelli...

September 13, 2017 View Details
New York City, NY, United States permanent
IT Service ManagementIncident ManagementService RequestChange ManagementConfiguration ManagementService OrientedProblem ManagementRoot Cause AnalysisService Desk OperationsDocumentation

THE SELECTED CANDIDATE WILL BE OFFERED AN HOURLY RATE OF $26.73. The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through chil...

March 11, 2026 View Details
Gerolstein, Germany Freelance
IT Service ManagementAnalysisSupport ProcessesToolsSystemsService DeskStakeholder ManagementRoadmap DevelopmentAnalytical ThinkingFrontline WorkersF1 EnvironmentsOrganizational Analysis

We are seeking an IT Service Management Consultant with a strong background in IT service management and a passion for ensuring seamless customer experiences. The ideal candidate will have a proven tr...

March 11, 2026 View Details
Düsseldorf, Germany FREELANCE
Microsoft DynamicsField Service ManagementSolution DesignTechnical ArchitectureEnterprise ArchitectureWorkshopsStakeholder CommunicationSystem IntegrationsData FlowsEnterprise Standards

We are looking for a Solution Architect with strong background in Microsoft Dynamics and Field Service Management to join our team as a freelancer, focusing on translating business requirements into s...

March 11, 2026 View Details
Sofia, Sofia City Province, Bulgaria permanent
Service ManagementTransformation LeadershipKnowledge ManagementBusiness ContinuityBusiness PartneringStakeholder EngagementValue CreationCommunicationProcess TransformationOrganizational Change

Louis Dreyfus Company (LDC), established in 1851, is a leading global merchant and processor of agricultural goods (also called commodity trading) with more than 22 000 employees worldwide. This role...

March 10, 2026 View Details
Addison, TEXAS, United States Remote permanent
Technical ConsultingCRM ConfigurationFlexible WorkflowProcess ImprovementCustomer EducationWorkshopsSolution ArchitectureDevelopmentCloud Platforms

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market le...

March 3, 2026 View Details
Glasgow or Reading, Berkshire Hybrid permanent
ITILITSMService ManagementITSM toolsServiceNowOn-premSaaSAutomationWorkshopsAudits

Role Overview We have an exciting opportunity for a Service Management Tools Consultant to join our growing team. You’ll work with our clients on their toolset strategy, including the selection, desi...

March 9, 2026 View Details
Chintamani, KA, India permanent
Customer ServiceLeadershipProcess KnowledgeTroubleshootingSite ManagementFinancial ResponsibilityStakeholder RelationsEHS ComplianceVendor ManagementTeam Building

About Veolia Veolia group aims to be the benchmark company for ecological transformation. In 2022, with nearly 220,000 employees worldwide, the Group designs and provides game-changing solutions that...

February 18, 2026 View Details
Basel, Basel City, Switzerland permanent
Customer ServiceProblem SolvingTicketing SystemsCommunicationTechnical SupportService Level ManagementDocumentationProject ManagementHardware SupportService Level Agreements

Der ICT Service Desk stellt die zentrale Anlaufstelle für sämtliche IT-Anliegen von Mitarbeitenden und Kunden dar und repräsentiert den IT-Bereich nach aussen. Der Service Desk Supporter nimmt eine Sc...

March 6, 2026 View Details
IND.Pune permanent
LeadershipTechnical ExpertiseProcess DevelopmentAsset ManagementProblem SolvingBusiness AlignmentData AnalysisComplianceKPIsCommunication

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing...

March 5, 2026 View Details
Dallas, TX (Trusted Home Service Partners) permanent
Field Service ManagementCRM SystemsData ReportingFinancial ManagementTeam LeadershipCustomer ServiceOperational EfficiencyData StandardizationSales

The Company: Trusted Home Service Partners Position Title: Field Service Management Software & Project Manager Reporting To: President and the Vice President of Finance Location: Dallas, Texas ...

March 4, 2026 View Details
Jundiaí, SP, Brazil Hybrid contract
HR Service DeliveryGovernancePayrollVendor ManagementStakeholder ManagementSystem SupportProject ManagementSAP HCMCompliance

Continental develops pioneering technologies and services for the sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intellig...

March 3, 2026 View Details
Frankfurt, Germany Freelance
SOAIntegration PatternsLeadershipDashboardGISPair ProgrammingSAP ApplicationsService-Oriented ArchitectureSAP FSM MasteryUtility DomainGIS SuiteWeb Patterns

SAP FSM Operational Lead Client: Manufacturing Duration: 6 Months (Contract) Role Type: Techno-Functional / Operations Lead Location: Frankfurt – 1-2 Trips per month on site The Challenge We are l...

March 4, 2026 View Details
Arlington, VA permanent
Product StrategyRoadmapStakeholder EngagementBusiness Systems AnalysisSolution DesignDeliveryGovernance

Stand Together is a philanthropic community that helps America’s boldest changemakers tackle the root causes of our country’s biggest problems, from education to the economy, broken communities, and t...

February 12, 2026 View Details
Poland Remote permanent
ITSM ConceptsITILProject ManagementStrategic Solution DesignAI OperationsService Delivery OptimizationAgile DeliveryPerformance MetricsSIAM Governance

Digital Operations & Service Management Consultant Senior Consultant level Technology Transformation practice About Us Do you want to boost your career and collaborate with expert, talented collea...

March 2, 2026 View Details