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Digital Service Designer

FormanITLimited

East London, , United Kingdom permanent
User Needs UnderstandingUser Journey DesignService IntegrationPolicy ProposalsUser Research PlanningService MappingService PrototypingService Success MeasurementStakeholder CollaborationThought LeadershipService Pattern Design

My client, a leading Governing body is actively recruiting for a Digital Service Designer. As the lead for the Service Discovery phase you will drive a team to understand the current trade space and p...

August 29, 2019 View Details
Brazil, Brazil (Santiago) Remote permanent
Service DesignObservational ResearchProcess MappingWorkshopsStakeholder ManagementCommunicationCollaborationDesign SystemsJourney MappingEfficiency-Oriented Thinking

Thoughtworks is a pioneer in integrating experience design with agile software delivery. Our designers work as part of multi-disciplinary teams that balance the thinking required to understand complex...

April 2, 2026 View Details
Brazil, Brazil (Santiago) Remote permanent
Service DesignObservational ResearchJourney MappingProcess TransformationUser ResearchDigital Product DesignInterface DesignVisual DesignStakeholder ManagementStakeholder Communication

Thoughtworks is a pioneer in integrating experience design with agile software delivery. Our designers work as part of multi-disciplinary teams that balance the thinking required to understand complex...

April 2, 2026 View Details
Tyne And Wear, United Kingdom Agency contract
Service DesignService BlueprintingJourney MapsOperational ModelsCommunication SkillsDocumentationHandoverLimited Stakeholder Engagement

Join a team to design and deliver modern digital solutions for a public sector client, focusing on service design blueprinting and validation....

April 2, 2026 View Details

PRODUCT SERVICE DESIGN MANAGER

VictoriousJobSearchLtd

Reading, , United Kingdom permanent
Telecoms ExperienceProduct DesignBusiness AnalysisRequirements GatheringEnd-to-End Journey DesignBusiness Case DevelopmentTeam LeadershipCustomer ServicePOS SystemsStakeholder Management

PRODUCT SERVICE DESIGN MANAGER required in Berkshire, Reading Station Salary: Up to £56,500 depending on skills and experience + car/cash allowance (£3588) + annual bonus ESSENTIAL-to have telecoms ...

April 29, 2019 View Details
Not Specified, United Kingdom Remote Freelance
Service DesignUser-Centered DesignUser ResearchWorkshopsPrototypingUser Journey MappingService BlueprintsUser NeedsAgile EnvironmentAccessibilityInclusive ServicesEnvironmental Responsibility

Design services that meet the needs of the customer, product team, and wider organisation, focusing on user needs and user journeys....

March 31, 2026 View Details
Not Specified, United Kingdom Remote Contract
User-centered DesignSystems ThinkingService BlueprintsJourney MapsUser ResearchUser ExperienceUXActive SC ClearanceService Design MethodologiesGDS FrameworksProcess DiagramsAgile Delivery Methods

A Service Designer will work on a high-impact public-sector project, collaborating with multidisciplinary teams and providing user-centred, efficient, and aligned services....

March 31, 2026 View Details

Lead Service Designer

UtilityWarehouse1

London, England, United Kingdom Hybrid permanent
Technical MasteryImpactOperational Excellence

Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings! We’re aimin...

March 30, 2026 View Details
Remote Remote permanent
AIData AnalysisService DesignCustomer JourneyUser ResearchWorkflow OptimizationAutomationScalabilityCost Reduction

Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help ...

March 30, 2026 View Details
Nashville, TN, United States permanent
ITU experienceSOA DesignAgile developmentJava developmentRisk and Security ServicesRules EngineSOAService DesignSystem Development

We specialize in Staffing, Consulting, Software Development, and Training along with IT services to small to medium size companies. AG's primary objective is to help companies maximize their IT r...

January 14, 2016 View Details
Sydney, New South Wales, Australia Hybrid permanent
Service DesignCustomer Journey MappingService BlueprintsAgile MethodologiesUser ResearchFacilitationStakeholder ManagementSystems ThinkingAgile Environments

About V2 AI V2 AI is a leading AI-Native consultancy backed by $30m in VC funding, enabling us to tackle our customers' most complex challenges. We harness the power of Data & AI in the Enterprise to...

March 27, 2026 View Details
Chile, Chile; Ecuador, Ecuador; Peru, Peru (Santiago) Remote permanent
Service DesignObservational ResearchProcess MappingModel-Informed DesignHands-on WorkshopsStakeholder ManagementCommunicationTeachingUser ResearchDigital Product Design

Thoughtworks is a pioneer in integrating experience design with agile software delivery. Our designers work as part of multi-disciplinary teams that balance the thinking required to understand complex...

March 26, 2026 View Details
Chile, Chile; Ecuador, Ecuador; Peru, Peru (Santiago) Remote permanent
Observational researchBridging Design and EngineeringStorytellingStakeholder management

Thoughtworks is a pioneer in integrating experience design with agile software delivery. Our designers work as part of multi-disciplinary teams that balance the thinking required to understand complex...

March 26, 2026 View Details
London, United Kingdom Remote Agency contract
Service DesignUser-Centered DesignUser ResearchInteraction DesignUser PersonasService BlueprintsAccessibilityRegulatory ComplianceExperience MappingGDS Standards

Design and improve digital services that are effective, usable, and accessible, collaborating closely with user researchers, interaction designers, delivery teams, and stakeholders....

March 20, 2026 View Details
United States (Remote) Remote permanent
Service DesignHuman-Centered DesignUser ResearchPrototypingCollaborationAccessibilitySecurityComplianceMetricsTraining

About Skylight Skylight is a digital consultancy using design and technology to help government agencies deliver better public services. We’re at the forefront of a civic movement to reinvent how al...

March 20, 2026 View Details
Birmingham, England, United Kingdom Remote contract
User-Centered DesignAgile MethodologiesService DesignProblem SolvingProcess MappingHuman-Centered DesignPublic Sector KnowledgeAgile TeamsPolicy StewardshipStakeholder Mapping

We are looking for a Contract Service Designer to start ASAP for a 6 month project. The role requires 2-4 in person days during the contract - either in Birmingham, Coventry or London. What you’ll br...

March 19, 2026 View Details
Cape Town, Western Cape Hybrid permanent
UX DesignUser ResearchUser-Centered DesignPrototypingUsability TestingCollaborationHuman-Centered DesignData-Driven Decision MakingMentoringDesign Thinking

Join Harambee as a Senior Product and Service Designer! Are you a designer who believes great design can change lives? Do you thrive at the intersection of creativity, strategy, and social impact? If...

March 18, 2026 View Details

Service Designer

PAConsulting

Belfast, Northern Ireland, United Kingdom Hybrid permanent
AgileService DesignCustomer-CentricCross-Functional CollaborationProblem SolvingAgile PracticesHybrid WorkingTechnical SkillsInnovation

We believe in the power of ingenuity to build a positive human future.   As strategies, technologies, and innovation collide, we create opportunity from complexity.  Our teams of inte...

March 17, 2026 View Details
Mexico City Hybrid permanent
ResearchUser ResearchService DesignProblem StructuringAttention to DetailCollaborationAdaptabilityInsights TranslationDocumentation

En Koltin, estamos rediseñando la forma en que cuidamos a nuestros papás, mamás, abuelos y abuelas, con el objetivo de ayudarles a mantenerse saludables, activos e independientes durante el mayor tiem...

March 17, 2026 View Details
United States (Remote) Remote permanent
Service DesignAgile MethodologiesHuman-Centered DesignResearchData AnalysisPrototypingSoftware DevelopmentChange ManagementDocumentationPolicy Implementation

About Skylight Skylight is a digital consultancy using design and technology to help government agencies deliver better public services. We’re at the forefront of a civic movement to reinvent how al...

March 17, 2026 View Details
Home Based, , United Kingdom Remote permanent
Industry ExperienceSolution CreationCross-Functional CollaborationRisk ManagementProposal DevelopmentService DesignMarket Trends AwarenessCustomer SuccessTechnical Expertise

Wavenet is a managed services provider specialising in cybersecurity, communications, and connectivity solutions that evolve alongside our customers' businesses—no matter what the future brings. ...

February 18, 2026 View Details
Abu Dhabi, Abu Dhabi, United Arab Emirates permanent
User EmpathySystems ThinkingService DesignUser ResearchService BlueprintsJourney MappingCo-creationPrototypingUser ExperienceOperational Feasibility

Who we are; Octopus by RTG is enabling a key partner organization to grow their tech teams while focusing on AI. We are currently looking for the right pioneers to join the team! Octopus is proud to...

March 15, 2026 View Details
Madrid, , Spain permanent
Customer ServiceCustomer Journey MappingData-Driven InsightsCollaborationPrototypingStakeholder ManagementCommunicationBusiness AcumenUser TestingDocumentation

With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely...

March 6, 2026 View Details
Edinburgh, Scotland, United Kingdom Hybrid permanent
Customer-Centric Service DesignService TransitionRegulated SectorsProgramme ManagementStakeholder ManagementITILSecurityResilienceMonitoringComplianceDocumentationGovernance

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients.  We use proven technology, specialist te...

March 11, 2026 View Details
Ecuador, Ecuador (Porto Alegre) Remote permanent
Strategic ResearchContextual InquiriesModerated InterviewsUser TestingLean Service DesignService BlueprintsEcosystem MappingDesign ThinkingSpanish

Thoughtworks is a pioneer in integrating experience design with agile software delivery. Our designers work as part of multi-disciplinary teams that balance the thinking required to understand complex...

March 11, 2026 View Details

Digital Service Designer

TEaMConsulting

Birmingham, England, United Kingdom contract
Lean UXAgileUser ResearchFront End DevelopmentBackend TechnologiesUX DesignWeb StandardsVisual DesignUser-Centered DesignBBS

Overview Specialist role Designer Summary of the work Digital Service Designer required for agile project, delivering a specific service as part of a multi-disciplinary, highly skilled digital team...

May 23, 2016 View Details
London, England, United Kingdom contract
Service DesignITILCommercial Contract ReviewService TransitionAgile TeamWorkflow ToolsGovernment Transformation

Overview Specialist role Service manager Summary of the work To work with the Transformation Lead to design and build the IT Services Portfolio for the programme, and helping to transform existing ...

May 23, 2016 View Details

Service Designer

TEaMConsulting

London, England, United Kingdom contract
Service DesignITILAgile OrganizationResearchLearning

Overview Specialist role Service manager Summary of the work To work with the Technical Architect to design and build IT Services for the newly built technology. Latest start date 01/07/2016 Expe...

May 24, 2016 View Details
USA - Remote- Denver (USA - Office - Denver, CO) Remote permanent
Service DesignAIJourney MappingWorkflowsProcess OptimizationStakeholder CollaborationDay-in-the-LifeNorth Star DefinitionExperience vs. Process Decisions

About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something w...

March 10, 2026 View Details
Brazil, Brazil (Porto Alegre) Remote permanent
Strategic ResearchContextual InquiriesModerated InterviewsUser TestingService BlueprintsEcosystem MappingLean Service DesignDesign ThinkingCross-functional Collaboration

Thoughtworks is a pioneer in integrating experience design with agile software delivery. Our designers work as part of multi-disciplinary teams that balance the thinking required to understand complex...

March 10, 2026 View Details
Portugal - Lisboa permanent
Service BlueprintingImplementation EngineeringStakeholder EngagementCompliance GovernanceEvidence and Validation

Introduction to role:  Are you ready to turn ambiguity into clear, scalable services that accelerate impact for patients and the planet? As the Service Design Manager, you will lead the design & mobil...

March 10, 2026 View Details

Senior Service Designer

HitachiSolutions

London, England, United Kingdom Hybrid permanent
Web-DesigningAgileMicrosoft Dynamics 365Power PlatformAzureAgile SourcingCollaborationCommunicationAccessibilityCustomer Service

Hitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Inner Circle and Cloud Services partner, specialising in end-to-end transformation. We build services that are ...

March 9, 2026 View Details
Chile, Chile (Porto Alegre) Remote permanent
Strategic ResearchContextual InquiriesModerated InterviewsUser TestingService BlueprintsLean Service DesignEcosystem MappingDesign ThinkingEnglish

Thoughtworks is a pioneer in integrating experience design with agile software delivery. Our designers work as part of multi-disciplinary teams that balance the thinking required to understand complex...

March 9, 2026 View Details
Peru, Peru (Porto Alegre) Remote permanent
Strategic ResearchContextual InquiriesModerated InterviewsUser TestingLean Service DesignService BlueprintsEcosystem MappingDesign Thinking

Thoughtworks is a pioneer in integrating experience design with agile software delivery. Our designers work as part of multi-disciplinary teams that balance the thinking required to understand complex...

March 9, 2026 View Details
Ecuador, Ecuador (Porto Alegre) Remote permanent
Strategic ResearchContextual InquiriesModerated InterviewsUser TestingLean Service DesignService BlueprintsEcosystem MappingDesign ThinkingDesign Hypotheses

Thoughtworks is a pioneer in integrating experience design with agile software delivery. Our designers work as part of multi-disciplinary teams that balance the thinking required to understand complex...

March 9, 2026 View Details
Frankfurt am Main, HE, Germany permanent
Service DesignUser ResearchCustomer Journey MappingWorkshop FacilitationPrototypingCollaborationCommunicationCross-functional TeamworkUser-Centered DesignEnglish Proficiency

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enj...

February 24, 2026 View Details

Service Designer

PAConsulting

London, England, United Kingdom permanent
AgileCustomer ServiceDesignDigital SolutionsService DesignProblem SolvingHybrid WorkCross-functional CollaborationAgile Best PracticesInnovative Thinking

We believe in the power of ingenuity to build a positive human future.   As strategies, technologies, and innovation collide, we create opportunity from complexity.  Our teams of inte...

March 6, 2026 View Details
London, United Kingdom Remote Agency contract
User-centered DesignAgile MethodologiesService DesignPrototypingCollaborationCommunicationProblem SolvingBusiness NeedsAccessibilityHuman-Centered Experiences

A Service Designer role with the opportunity to work remotely in London with a fast-paced and dynamic team....

March 7, 2026 View Details
Quito, Ecuador (Porto Alegre) Remote permanent
Strategic ResearchContextual InquiriesModerated InterviewsUser TestingService BlueprintsEcosystem MappingLean Service DesignDesign Thinking

Thoughtworks is a pioneer in integrating experience design with agile software delivery. Our designers work as part of multi-disciplinary teams that balance the thinking required to understand complex...

March 6, 2026 View Details
Singapore, Singapore, Singapore contract
Desktop ResearchService DesignUser InterviewsUsability TestingSurveysObservational StudiesUser PersonasJourney MapsNarrative FrameworksCollaborationPrototypingWireframes

Key Responsibilities User Experience Research Plan, conduct, and analyse user research studies including user interviews, usability testing, surveys, and observational studies to understand user need...

March 6, 2026 View Details
London, United Kingdom Freelance
Service DesignJourney MappingData MappingFinance ProcessesRisk AnalysisPublic Sector ExperienceExternal Touch PointsService ConstraintsSprint CyclesSecure Environments

Develop and maintain service blueprints and end-to-end journey maps, identify and map external touch points and dependencies to ensure service design reflects technical constraints and delivery realit...

March 6, 2026 View Details
Peru, Peru (Porto Alegre) Remote permanent
Strategic ResearchModerated InterviewsUser TestingService BlueprintsEcosystem MappingLean Service DesignDesign ThinkingContextual Inquiries

Thoughtworks is a pioneer in integrating experience design with agile software delivery. Our designers work as part of multi-disciplinary teams that balance the thinking required to understand complex...

March 5, 2026 View Details
Chile, Chile (Porto Alegre) Remote permanent
Strategic ResearchUser TestingService BlueprintsEcosystem MappingLean Service DesignDesign ThinkingProject Scope AssessmentContextual InquiriesModerated Interviews

Thoughtworks is a pioneer in integrating experience design with agile software delivery. Our designers work as part of multi-disciplinary teams that balance the thinking required to understand complex...

March 5, 2026 View Details
Ecuador, Ecuador (Porto Alegre) Remote permanent
Strategic ResearchUser TestingService BlueprintsEcosystem MappingWorkshopsContextual InquiriesModerated InterviewsLean Service DesignDesign Hypotheses

Thoughtworks is a pioneer in integrating experience design with agile software delivery. Our designers work as part of multi-disciplinary teams that balance the thinking required to understand complex...

March 5, 2026 View Details

Service Designer - GDS

Confidential

London, United Kingdom Remote Agency contract
Service DesignUser-Centered DesignAgile MethodologiesStakeholder EngagementService StandardsMultidisciplinary TeamsAccessibilityLegacy SystemsGDS ExperienceAssessment Processes

Senior Service Designer with strong GDS experience is sought after to lead the design and delivery of complex, user-centred public services, working with a multidisciplinary digital team....

March 5, 2026 View Details
London, Birmingham, Manchester, Newcastle upon Tyne, Edinburgh, Belfast, , United Kingdom Hybrid permanent
Customer ServiceAgile MethodologiesService DesignStakeholder ManagementAccessibilityCommunicationWorkshop Facilitation

Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables ou...

March 3, 2026 View Details

UX Service Designer

Confidential

Lancashire, United Kingdom Freelance
Customer ServiceProblem SolvingPrototypingUser ResearchWorkshopsStakeholder ManagementCollaborationService DiscoveryWorkshop FacilitationImpact Measurement

We are seeking a UX Service Designer to join our team at Manchester, working 2 days per week. The ideal candidate will have a strong background in user research, experience with service design tools a...

March 4, 2026 View Details
Portugal - Lisboa permanent
Quality PortfolioFunding StrategyUse Case StrategyFinancial ModelingExpertise AlignmentAdvanced ConsultingEfficiency ImprovementAI IntegrationSolution Narratives

Introduction to role: Are you ready to turn complex portfolios into clear, investable stories that accelerate impact for patients and the planet? As the Business Case Manager for Service Design, you w...

March 3, 2026 View Details

Service Designer

HelloKindred

London, England, United Kingdom Remote contract
Public Sector ExperienceGovernment AgenciesUser-Centered DesignService DesignUser NeedsPolicy InfluencingIndustry EcosystemWorkshopsCollaborationDigital Touchpoints

Who is HelloKindred? HelloKindred are specialists in staffing marketing, creative and technology roles, offering a range of talent solutions that can be delivered on-site, remotely or hybrid. Our vi...

March 2, 2026 View Details

TBM Service Designer

Confidential

London, United Kingdom Agency contract
Customer ServiceProcess ImprovementData IntegrationStakeholder ManagementStrategic PlanningRequirements AnalysisDocumentationProcess AutomationTeam DevelopmentData Quality

A TBM Service Designer will play a critical role in advancing the organisation's TBM maturity by designing, refining and embedding technology business management solutions in a hybrid London environme...

March 2, 2026 View Details