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Courbevoie, Île-de-France, France Remote permanent
Customer ServiceChange AdoptionKnowledge ManagementUser Services ExcellenceProject ManagementEnglish ProficiencyInternational Quality Assurance

Depuis 2015, nous accélérons l’adoption des nouvelles pratiques digitales pour améliorer l’efficacité des collaborateurs. Nous mobilisons l’intelligence humaine et artificielle pour transformer l’adop...

April 2, 2026 View Details
7 Locations permanent
ServiceNow ManagementIT Service ManagementIncident ManagementProblem ManagementChange ManagementRelease ManagementSLA ManagementService TransitionCross-functional Team LeadershipStakeholder ManagementProcess ImprovementITIL

Job Description & Summary The Application Evolution Services team is a part of PwC Poland. Our work requires constant monitoring of the operation of applications and real-time response. We also impro...

April 10, 2026 View Details
Nanterre, IDF, France permanent
Customer ServiceIT Equipment ManagementIncident ManagementSLA MonitoringRoot Cause AnalysisService ImprovementProcess OptimizationDocumentationCollaborative Culture

✨ Qui êtes-vous ? Vous êtes étudiant, à la recherche d’une expérience dans un univers où la distribution rime avec innovation, stratégie et bien-être au travail ? Peut-être même que vous avez découv...

April 9, 2026 View Details
Meudon Hybrid permanent
Customer ServiceService DeliveryContract ManagementSLA ManagementFinancial TrackingIncident ManagementPreventive ActionsContinuous ImprovementTeam CoordinationInternational Collaboration

Lieu : Meudon, France Construisons ensemble un avenir de confiance Thales est un leader mondial des hautes technologies spécialisé dans trois secteurs d’activité : Défense & Sécurité, Aéronautique &...

April 7, 2026 View Details
Santa Ana (Costa Rica) Hybrid permanent
TeamsGoiOSExcel

The Service Delivery Manager is responsible for driving consistent, data-backed service delivery outcomes across Customer Support. This role blends service performance ownership, stakeholder managemen...

April 7, 2026 View Details
Bryanston, Gauteng, South Africa Hybrid permanent
Quality AssuranceStakeholder CommunicationChange Request ManagementProgress ReportingFinancial OversightClient ServiceMarket InsightAdministrative Support

Role Overview The Service Delivery Manager oversees the end-to-end delivery of our service to clients, ensuring high-quality execution, strong client satisfaction, and alignment with commercial objec...

April 7, 2026 View Details

Service Delivery Manager

Questronix Corporation

Manila, Metro Manila, Philippines permanent
ITIL certificationIncident ManagementProblem ManagementChange ManagementService DeliverySLA ManagementKPI MonitoringTeam LeadershipReportingContinuous Improvement

Job Description: • Serve as the primary point of contact for service delivery matters • Ensure services are delivered in accordance with SLAs and quality standards • Monitor KPIs (response time, reso...

April 7, 2026 View Details
Chiba (TOKHQ - Roppongi) permanent
Customer ServiceProject ManagementCustomer EngagementReportingRisk AnalysisProcurementComplianceAuditsOperational Support

Want to be a part of Asia Pacific & Middle East's (APME) largest, most innovative, and rapidly growing data centre company? AirTrunk is a technology company with a powerful purpose - to scale and...

April 7, 2026 View Details
Bangalore, India (Bangalore - Mahadevapura) Remote permanent
Managed ServicesService DeliverySREClient CommunicationMetric TrackingIncident ManagementInvoice AccuracyToolbox DevelopmentDAMA

Lead Service Delivery Managers (SDMs) at Thoughtworks are delivery managers in DAMO™ managed services. They play a pivotal role in enabling and optimizing application and infrastructure managed servic...

April 6, 2026 View Details
Antwerpen, Vlaams Gewest, België permanent
Customer ServiceService DeliveryManaged ServicesPeople LeadershipTechnical ExpertiseCommunicationProcess ManagementProblem SolvingCritical ThinkingITIL

YOUR DAILY ADVENTURE 🤩 Bij Xylos draait alles rond mensen, technologie en impact. We bouwen duurzame IT‑oplossingen voor onze klanten, maar even belangrijk: we bouwen aan sterke teams. Ben jij iem...

April 3, 2026 View Details
Remote, REMOTE, United States Remote permanent
SAP IMIncident ManagementProblem ManagementChange ManagementRelease ManagementVendor Relationship ManagementService Level AgreementsITIL ProcessesGovernance FrameworksProcess ImprovementCross-Team LeadershipClient Behavior Analysis

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work on a scale across all devices and dig...

April 2, 2026 View Details
Remote, REMOTE, Canada Remote permanent
SAP IMIncident ManagementProblem ManagementChange ManagementRelease ManagementVendor ManagementProcess ImprovementStakeholder ManagementCommunicationLeadership

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work on a scale across all devices and dig...

April 2, 2026 View Details
Breukelen, UT, Netherlands permanent
Contract ManagementData AnalysisSLA MonitoringKPI TrackingBusiness InsightsProcess OptimizationStakeholder CommunicationCustomer ServiceRisk ManagementService Expansion

Veel mensen denken bij het horen van de naam Securitas al snel aan onze Beveiligers en Receptionisten. Zij zijn de mensen die zichtbaar en met trots het uniform met ons rode logo dragen. Dat er nog ve...

April 2, 2026 View Details
Lisbon, Lisbon, Portugal Hybrid permanent
Service DeliveryIT Service ManagementSLA ManagementKPI TrackingEngineering TeamsQARelease CoordinationIncident ManagementSRE Functions

🚀 Ready to Make an Impact? Join MORO TECH! MORO TECH is a tech house with a global team on a mission to empower businesses to succeed through business transformation solutions, data-driven strategie...

April 2, 2026 View Details
London, England, United Kingdom permanent
Customer ServiceCommunicationNegotiationCustomer SatisfactionService ManagementProblem SolvingChange ManagementLeadershipService Improvement

Wavenet is an award-winning communications solution provider, delivering high-quality, high-speed  and cost-effective connectivity solutions to organisations across the UK. Outstanding customer...

March 6, 2026 View Details
Budapest, Szeged, Pécs, Debrecen, , Hungary Hybrid permanent
EnglishGermanCustomer ServiceContract ManagementNegotiationCommunicationPresentationTime ManagementFinancial KnowledgeITILIT SecuritySAP

As Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide ...

April 1, 2026 View Details
Sofia Hybrid permanent
Customer ServiceService ManagementITIL FrameworkIncident ManagementProblem ManagementChange ManagementSLA ManagementCustomer SatisfactionContinuous ImprovementDocumentation

Service Delivery Manager - MSS Title: Service Delivery Manager  Location: Sofia, hybrid, occasional travel to client sites Job type: Full-Time Permanent About Us Integrity360 is the largest ind...

April 1, 2026 View Details
Dublin, Dublin Hybrid permanent
Service DeliveryService ManagementITILIncident ManagementProblem ManagementChange ManagementService Level ManagementCustomer SatisfactionScientific Project ManagementContinuous ImprovementDocumentation ManagementEscalation Management

Service Delivery Manager - MSS Title: Service Delivery Manager  Location: Dublin, hybrid, occasional travel to client sites Job type: Full-Time Permanent About Us Integrity360 is the largest in...

April 1, 2026 View Details
London, Greater London Hybrid permanent
Customer ServiceService Level ManagementIncident ManagementProblem ManagementChange ManagementITIL FrameworkDocumentationProcess ImprovementIncident ResolutionCustomer Satisfaction

Service Delivery Manager - MSS Title: Service Delivery Manager  Location: London, hybrid, occasional travel to client sites Job type: Full-Time Permanent About Us Integrity360 is the largest in...

April 1, 2026 View Details
Mumbai, Maharashtra, India permanent
Customer ServiceCommunicationService CoordinationService Performance MonitoringProblem SolvingClient ManagementProject ManagementIT Operations

At ITRS, we make society’s critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the ...

April 1, 2026 View Details
United States (Remote) (US) Remote permanent
Customer ServiceTechnical Account ManagementService DeskProject ManagementAgile MethodologyIncident ManagementChange ManagementService ReportingGovernanceCommunication SkillsService TransitionDefect Management

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday...

March 31, 2026 View Details

Senior Service Delivery Manager (REF5274N)

DeutscheTelekomITSolutions

Budapest Debrecen Pécs Szeged, , Hungary Hybrid permanent
Service Delivery ManagementMoodleInvoicingSLA ComplianceMarket Demand PlanningCost ControlProject ManagementStakeholder ManagementITILAgile

As Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide ...

March 31, 2026 View Details
Remote South Africa Remote permanent
Customer OwnershipAdvanced Technical DeliveryCommunicationTroubleshootingCustomer SatisfactionIssue TrackingMigrationMetricsPostgres Solution Architecting

Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer...

March 31, 2026 View Details
Dublin, Cork, , Ireland Hybrid permanent
ERP Production PlanningOracle EBS FinancialsOracle Cloud PPMCustomer ServiceService LeadershipCommercial ManagementStrategic Account ManagementService DeliveryLeadershipTeam Management

For over 29 years, Version 1 has partnered with leading global brands to deliver digital, cloud, and enterprise application solutions that drive business success. We are proud to be recognised as:&#xa...

March 30, 2026 View Details
Sao Paulo, SP, Brazil permanent
Technical DesignArchitectureSecurity StandardsCloud PlatformsProject ManagementAutomationProcess OptimizationService StandardizationMentorship

Você conhece a LDC? A LDC é uma das principais comercializadoras e processadoras global de produtos agrícolas, com um portfólio diversificado, que abrange toda a cadeia de valor, da originação à distr...

March 27, 2026 View Details
Austin, TX, United States permanent
Customer ServiceService DeliveryITILProject ManagementCommunication SkillsCustomer FacingMentorshipLeadershipReporting

• IPsoft is a global autonomic services provider, delivering Managed Services, Platform-as-a-Service, Automation-as-a-Service and Autonomic Cloud Orchestration. The company’s mission is to power the w...

May 21, 2015 View Details
Lisbon, Lisbon, Portugal Hybrid permanent
IT InfrastructureSystematicCritical ThinkingStartup-ready MindsetSynthesisCommunicationProblem-SolvingOrganizational SkillsProduction Operations Steering

Inetum is a global leader in IT services, dedicated to providing innovative solutions to our clients. We are committed to fostering a dynamic, inclusive workplace that values diversity, where creativi...

March 25, 2026 View Details
Sofia, Bulgaria (Bulgaria - Sofia) permanent
Technical SkillsCommunication SkillsLeadershipProblem-SolvingCustomer FocusAgile MethodologyNFVSDN

We’re building the future of how the world communicates. Netcracker, part of NEC Corporation, combines deep telecom industry expertise with cutting-edge cloud-native and AI-powered innovations to ena...

March 26, 2026 View Details

Service Delivery Manager

LouisDreyfusCompany

Sao Paulo, SP, Brazil permanent
Project ManagementTeam CoordinationITSM ToolsRisk ManagementReportingEnglish ProficiencyTechnical TranslationCertificationsHybrid Work Model

Você conhece a LDC? A LDC é uma das principais comercializadoras e processadoras global de produtos agrícolas, com um portfólio diversificado, que abrange toda a cadeia de valor, da originação à distr...

March 25, 2026 View Details

Service Delivery Manager

Wundermanthompson

Poznan, Greater Poland, Poland (VML Enterprise Solutions Poland) Hybrid permanent
Technical UnderstandingTeam LeadershipCustomer EngagementWorkload PlanningVendor ManagementProcess AdherenceFlexible SchedulingOn-Call Coverage

Who We Are VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its inno...

March 25, 2026 View Details
Baghdad permanent
Customer ServiceService ManagementSLA ManagementRisk ManagementUpsellingBudget ManagementTeam ManagementTechnical ExpertiseCommunicationNegotiation

Location: Baghdad, United Arab Emirates In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas ...

March 24, 2026 View Details
Perth (Australia) Remote permanent
LeadershipOrganizational ChangeITIL CertificationCore SaaS SystemsIT InfrastructureScaling and fine-tuningProcess OptimizationInteractive DashboardsIT Team Management

IT Service Delivery Manager VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play online social games. We have an exciting opportunit...

March 24, 2026 View Details
Makati City permanent
Project ManagementTeam LeadershipCommunicationProblem SolvingRisk ManagementProcess ImprovementInventory ManagementSafety ComplianceTechnical KnowledgeReporting

RISE is on a mission to accelerate internet for the Philippines by providing excellent services and high-quality support to our business and wholesale partners. We focus on the efficiency of connectiv...

September 8, 2022 View Details
Edinburgh, Scotland, United Kingdom permanent
Service Delivery ManagementCustomer ManagementFinancial ManagementForecastingComplianceService ImprovementRisk ManagementCustomer SatisfactionBusiness DevelopmentIT User Skills

Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables ou...

March 23, 2026 View Details

Service Delivery Manager

Centorrino Technologies

Sydney, New South Wales, Australia Hybrid permanent
Customer ServiceTechnical UnderstandingCommunicationNegotiationPresentationITIL PrinciplesStrategic RoadmappingService DeliveryCustomer Retention

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us! At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as ...

March 23, 2026 View Details
Johor Bahru (Malaysia) permanent
Customer ServiceProject ManagementCustomer EngagementReportingContractual RequirementsRisk AnalysisProcurementAuditsOperational SupportFit-out Coordination

Want to be a part of Asia Pacific & Middle East's (APME) largest, most innovative, and rapidly growing data centre company? AirTrunk is a technology company with a powerful purpose - to scale and...

March 23, 2026 View Details
Singapore HQ (Singapore) permanent
Customer ServiceProject ManagementCommunicationContract ManagementRisk AnalysisProcurementReportingComplianceOperationsRisk Management

Want to be a part of Asia Pacific & Middle East's (APME) largest, most innovative, and rapidly growing data centre company? AirTrunk is a technology company with a powerful purpose - to scale and...

March 23, 2026 View Details
London, London, City of Hybrid permanent
Customer ServiceIncident ManagementProblem ManagementChange ManagementITILRoot Cause AnalysisCustomer CommunicationStakeholder ManagementBid Review MeetingsService Delivery

Role Overview We are looking for an experienced Service Delivery Manager to own end‑to‑end service delivery for our customers within a fast‑paced fintech environment. You will be responsible for lea...

March 23, 2026 View Details
Dallas, TX (Remote) permanent
LeadershipClient ManagementLLM LifecycleService PerformanceRunbook DevelopmentReportingCollaborationIncident ManagementChange Management

Who is Trace3? Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, w...

March 23, 2026 View Details
Frenchs Forest, New South Wales permanent
Customer ServiceCommunicationStakeholder ManagementSLAsService PerformanceCommercial AwarenessRenewalsRetentionRisk ManagementService ReviewsCustomer ReportingCustomer Environment

Pro AV Solutions is Australia’s most experienced, respected, and awarded Audio-Visual Integration company, recognised as an industry leader for over 30 years with offices nationwide. We design, integr...

March 23, 2026 View Details
Wellington, Wellington Region, New Zealand Hybrid permanent
Service ManagementITIL FrameworkCustomer Relationship ManagementNegotiationFinancial ManagementProblem SolvingTeam LeadershipAgile MethodologiesBudget ManagementStakeholder Management

Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. Ab...

March 19, 2026 View Details
Toronto, Ontario, Canada Hybrid permanent
Client Relationship ManagementService Delivery OversightWorkstream LeadershipTeam Collaboration

Purpose As Service Delivery Manager (SDM), Operations, you will be responsible for overseeing the delivery of services to our healthcare clients, including large government engagements. You will play...

March 19, 2026 View Details
San Francisco, California, USA Remote permanent
Project ManagementTechnical Program ManagementSaaSData InfrastructureStakeholder ManagementCommunication SkillsOrchestrationRisk ManagementCustomer EngagementProject Planning

Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life and is the company behind Astro, the industry-leading unified DataOps platform powered by Apache Airflow®. ...

March 19, 2026 View Details
Brussels, Brussels, Belgium Hybrid permanent
LeadershipCommunicationAnalyticalCustomer-OrientedAgileTeam ManagementProject ManagementService DeliveryAgile MethodologiesStress-Resistant

Arηs Group, Part of Accenture, specializes in the management of complex public sector IT projects, including systems integration, informatics and analytics, solution implementation and program managem...

March 18, 2026 View Details
Austin, TX, United States Remote permanent
KubernetesLinuxNetworkingStorageSecurityIncident ManagementCustomer SuccessSLAsCSATOpenStack Architecture Literacy

Mirantis is an open cloud company that helps organizations achieve digital self determination by giving them complete control over their strategic infrastructure. The company combines intelligent auto...

March 4, 2026 View Details

Service Delivery Manager

Wundermanthompson

Poznan, Greater Poland, Poland (VML Enterprise Solutions Poland) Hybrid permanent
Technical UnderstandingTeam LeadershipCustomer EngagementProject PlanningVendor ManagementResource AllocationOn-Call SupportProcess AdherenceService SLAs

Who We Are VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its inno...

March 18, 2026 View Details
Helios Hybrid permanent
CybersecurityProject ManagementContract ManagementStakeholder CoordinationTechnical ExpertiseFinancial AnalysisRisk ManagementBusiness DevelopmentService DeliveryCustomer Communication

Lieu : Helios, France Construisons ensemble un avenir de confiance Thales est un leader mondial des hautes technologies spécialisé dans trois secteurs d’activité : Défense & Sécurité, Aéronautique &...

March 18, 2026 View Details
Singapore, Singapore, Singapore permanent
Cloud OperationsInfrastructure SupportBusiness Value DeliveryService Delivery ManagementClient Relationship ManagementAccount GrowthService ImprovementOperational ProcessesCloud EnvironmentsCompliance

We are seeking a Managed Service Delivery Manager to lead and scale our cloud and infrastructure managed services operations. Reporting to the Business Unit Owner, this role is responsible for service...

March 18, 2026 View Details
Debrecen, , Hungary Hybrid permanent
Business AnalysisCommunication SkillsCost-Benefit AnalysisProject ManagementTechnical DesignRequirement AnalysisBusiness Process ModelingVendor ManagementLeasing NegotiationsService Management

As Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsi...

March 17, 2026 View Details
Remote Peru permanent
Service Delivery ManagementCustomer Relationship ManagementFinancial ManagementVendor ManagementIncident ManagementPreventive MaintenancePMP CertificationProgramming fluencyAccount PerformanceITIL4 Certification

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions th...

March 17, 2026 View Details