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Cambridge, MA (Remote) Remote permanent
Customer ServiceRelationship ManagementAgency CoordinationContract ManagementImplementation PlanningStakeholder CommunicationGovernment RelationsEquity ManagementPolicy NavigationEquity Package

Join Cartwheel to help tackle the student mental health crisis! Cartwheel is an early-stage company building a new kind of mental health program for kids that puts schools at the center. We see our r...

April 17, 2026 View Details
Casablanca Hybrid permanent
EnglishFrenchArabicCustomer SuccessProduct AdoptionCustomer RelationshipsCross-functional CollaborationIssue ResolutionData Analysis

At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue...

April 17, 2026 View Details
Addison, Texas, USA Remote permanent
Customer ServiceProduct KnowledgeAccount ManagementUpsellingCross-SellingTrainingRecordkeepingCustomer DevelopmentStakeholder CommunicationTechnical Understanding

At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That’s why we...

April 16, 2026 View Details
Hybrid, SanFrancisco (Prolific - Hybrid US) Remote permanent
Customer SuccessEnterprise SalesStrategic PlanningCross-functional LeadershipBusiness AcumenTechnical CommunicationAI UnderstandingAccount ManagementValue RealizationExpansion Strategy

Strategic Customer Success Manager Prolific Prolific is not just another player in the AI space — we are the architects of the human data infrastructure that is reshaping the landscape of AI develop...

April 14, 2026 View Details
Hybrid, NYC (Prolific - Hybrid US) Remote permanent
Customer SuccessEnterprise SalesStrategic PlanningCross-functional CollaborationBusiness AcumenTechnical CommunicationData UnderstandingRevenue GrowthStakeholder ManagementAI Knowledge

Enterprise Customer Success Manager Prolific Prolific is not just another player in the AI space — we are the architects of the human data infrastructure that is reshaping the landscape of AI develo...

April 14, 2026 View Details
Vancouver Hybrid permanent
Customer ServiceProduct AdoptionChange ManagementExecutive PresenceRelationship ManagementStrategic PlanningData AnalysisRisk ManagementCommunicationTraining

Who we are Our mission at Quandri is to transform insurance into a trusted and delightful experience using AI. We do this by delivering an AI operating system for North America’s best insurance agenc...

April 13, 2026 View Details
Singapore, Singapore (Jakarta, Singapore) Hybrid permanent
Customer ServiceAccount ManagementEnterprise RelationshipsProduct AdoptionCross-functional CollaborationOnboardingUsage AnalysisRenewal Risk ManagementContract OptimizationB2B Technology

As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the...

April 10, 2026 View Details
Jakarta, Indonesia (Jakarta, Singapore) Hybrid permanent
Customer ServiceRelationship ManagementB2B TechSaaSEnterprise Account ManagementOnboardingUsage AnalysisCommunicationTravelContract Growth

As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the...

April 10, 2026 View Details
San Francisco, California permanent
Enterprise Customer SuccessB2B SaaS SupportRelationship ManagementCustomer AdoptionProduct TrainingFeature DirectionTraining SessionsCustomer InquiriesPerformance MetricsCustomer AdvocacyIndustry Trends

About Collectly Collectly is a fast-growing healthcare technology company transforming revenue cycle management (RCM) through AI-driven automation. Millions of patients navigate inefficient billing s...

April 8, 2026 View Details
Kuala Lumpur, Malaysia (Malaysia) permanent
CollaborativeArticulateOrganizedTechnical UnderstandingCustomer SuccessUsage MonitoringChurn ManagementExpansion OpportunitiesAdoption RecommendationsFeedback Capture

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As t...

April 7, 2026 View Details
Remote - Canada Remote permanent
Customer ServiceData InsightsRisk ManagementProduct DevelopmentSales CollaborationProcess OptimizationProject ManagementCommunication SkillsClient-FacingTechnical Collaboration

Narvar is growing! We are hiring an Enterprise Customer Success Manager to help scale our customer base. You are a person who is self-motivated, scrappy, and willing to learn and take action. You get ...

April 6, 2026 View Details
United States Remote permanent
Enterprise Customer SuccessAccount ManagementProject ManagementOnboarding and TrainingSupport CoordinationBusiness ReviewsRetention ManagementAdvocacyCross-functional CollaborationRenewal and Expansion

About Credo AI  Credo AI is a venture-backed company on a mission to empower organizations to responsibly build, adopt, procure and use AI at scale.  Credo AI has built a pioneering platform for cont...

April 3, 2026 View Details
Watertown, MA permanent
Customer ServiceTechnical ExpertiseStrategic PartnershipsROI ManagementProcess OptimizationRisk ManagementAccount GrowthProcess DevelopmentB2B SalesMulti-site Deployment

The Company Tutor Intelligence is building the technology and processes to let robots go where they’ve never gone before: the average American factory and warehouse. We understand that general-purpos...

April 3, 2026 View Details
Remote: San Francisco Bay Area (HQ) Remote permanent
Customer ServiceAccount ManagementTechnical CoordinationChange ManagementProduct RoadmapExpansion StrategyCustomer SuccessPST Time Zone

The climate crisis is the defining challenge of our time—but it’s also the greatest opportunity for innovation, and a challenge we’re proud to take on. At Overstory, we’re harnessing cutting-edge tech...

April 1, 2026 View Details
United States Remote permanent
Customer ServiceData AnalysisStrategic InsightCross-Functional CollaborationProduct AdoptionRevenue GrowthCustomer AdvocacyAgentic AIPerformance Metrics

About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use...

March 27, 2026 View Details
Sydney, NSW, Australia Hybrid permanent
Customer ServiceAccount ManagementRevenue GrowthData AnalysisCommunicationAgilityIntegrityProblem Solving

Join the team redefining how the world experiences design. Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte! Thanks for stopping by. We know job hunting can be a little time consuming and you're pro...

March 20, 2026 View Details
Remote job permanent
Customer ServiceOperational UnderstandingImplementationProduct DesignVoice of CustomerContinuous ImprovementClient PartnershipGround-Air CommunicationStrategic ThinkingTechnical Communication

Customer Success & Solutions Lead (Enterprise Childcare) Location: Ontario, Canada (Remote with Travel) Reports to: Customer Success Manager Why this role matters At Parent™, we’re building the lea...

March 27, 2026 View Details
San Francisco, California, USA Remote permanent
Customer PartnershipAccount ManagementRelationship BuildingMerchandise ChecksQBRsCustomer GoalsInsurance Workflow KnowledgeOperational Issue ResolutionAccount Growth PlanningAdoptionEfficiencyLong-term Value

We believe conversations will become the #1 way to shop. At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the ent...

March 25, 2026 View Details
Toronto, Ontario, Canada Remote permanent
Customer PartnershipAccount ManagementRelationship BuildingQBRsAccount Growth PlanningProduct AdoptionRegional AdoptionImplementationsECO WorkflowStrategic AdvisorCustomer HealthScaling Support Operations

We believe conversations will become the #1 way to shop. At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the ent...

March 25, 2026 View Details
San Francisco, California, USA Remote permanent
GitTeamsGoExcel

We believe conversations will become the #1 way to shop. At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the ent...

March 25, 2026 View Details
Barcelona, Catalonia, Spain Hybrid permanent
Customer SuccessRelationship BuildingEnterprise SalesTechnical ExpertiseKPIsReportingRisk AnalysisSecurityOutcome-basedSLAs

About CyberArk CyberArk, a Palo Alto Networks company, is the global leader in identity security, trusted by organizations around the world to secure human and machine identities in the modern enterp...

March 23, 2026 View Details
New York, NY Hybrid permanent
Customer ServiceRelationship BuildingStrategic PlanningAccount ManagementProduct AdoptionRetention StrategiesExecutive CommunicationData AnalysisCross-Functional CollaborationRenewal Management

Who we are Findigs is on a mission to make renting work for all of us: to support every path, and simplify the way forward. We’re making every aspect of renting fairer, stress-free, and more convenie...

August 26, 2025 View Details
Archived Amsterdam, North Holland, Netherlands Hybrid permanent
Customer ServiceRelationship ManagementProduct ExpertiseOnboardingAdoptionQuarterly Business ReviewsCollaborationSuccess PlanningSales CoordinationRisk Mitigation

About CyberArk CyberArk, a Palo Alto Networks company, is the global leader in identity security, trusted by organizations around the world to secure human and machine identities in the modern enterp...

March 20, 2026 View Details
Archived Redwood City, CA, United States, San Francisco, CA, United States (San Francisco Office) permanent
Customer ServiceProduct KnowledgeRelationship BuildingCustomer EngagementAccount ManagementImplementation SupportRetention StrategyTechnical ExpertiseStrategic PlanningCommunication

WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, an...

March 19, 2026 View Details
Archived Dublin, Ireland (Dublin) permanent
Customer ServiceProduct KnowledgeTechnical ExpertiseProblem SolvingAccount ManagementCommunication SkillsDocumentationSupportCollaborationSales Enablement

Ensure Enterprise sized customers (5k+ employees) customers have a frictionless experience with Datadog’s products and supporting services. Partners heavily with Enterprise Sales function to ensure su...

March 19, 2026 View Details
Archived Canada Remote permanent
Customer ServiceProduct AdoptionOnboardingRenewal ManagementRelationship BuildingInternational Account ManagementCustomer Success

Articulate is looking for an experienced Canadian-based customer success professional to join our growing international team. Our Enterprise Customer Success Managers (ENT CSMs) work with customers th...

March 18, 2026 View Details
Archived Boston, Massachusetts, USA; New York, New York, USA (Boston, New York) Hybrid permanent
Customer ServiceRelationship ManagementCommunicationAccount ManagementTechnical KnowledgeData AnalysisOnboardingTravelEnglish ProficiencyGrowth Mindset

As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the...

March 18, 2026 View Details
Archived Denver, Colorado, USA (Denver) Hybrid permanent
Customer ServiceRelationship ManagementStrategic PartnershipsAccount ManagementCommunicationTechnical KnowledgeData AnalysisOnboardingTravelEnglish Proficiency

As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the...

March 17, 2026 View Details
Archived Seoul, South Korea Remote permanent
Customer ServiceEnterprise SalesTechnical ExpertiseStrategic Relationship BuildingProduct KnowledgeCustomer SuccessAdoption ManagementRetention StrategiesCommunication SkillsData-Driven Approach

About Workato Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data...

March 15, 2026 View Details
Archived Phoenix, AZ (Remote) Remote permanent
LeadershipTeam ManagementCustomer SuccessOnboardingCampaign OptimizationPerformance MetricsCoachingDevelopmentCross-functional CollaborationData Storytelling

We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.) Our Mission: To actively connect people...

March 13, 2026 View Details
Archived Remote - US (Remote - GA) Remote permanent
Customer ServiceProblem SolvingLeadershipStrategic ThinkingCustomer SatisfactionTeam ManagementRemote Work

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT)...

March 11, 2026 View Details
Archived Dublin, Ireland (Dublin) Hybrid permanent
Customer ServiceRelationship ManagementStrategic PartnershipsExecutive CommunicationTechnical UnderstandingData AnalysisOnboardingB2B SalesEnglish ProficiencyDiverse Work Environment

As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the...

March 11, 2026 View Details
Archived Dublin, Ireland (Dublin) Hybrid permanent
Customer ServiceRelationship ManagementCommunicationAccount ManagementB2B SalesStrategic PlanningData AnalysisOnboardingCollaborationEnglish Proficiency

As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the...

March 11, 2026 View Details
Archived Düsseldorf, North Rhine-Westphalia, Germany Hybrid permanent
Customer ServiceCommunicationInterpersonal SkillsRelationship ManagementEnterprise SalesCustomer SuccessKPIsSuccess CriteriaSupport Ticket ManagementProduct Adoption

About CyberArk CyberArk, a Palo Alto Networks company, is the global leader in identity security, trusted by organizations around the world to secure human and machine identities in the modern enterp...

February 12, 2026 View Details
Archived New York City, New York, United States permanent
Customer ServiceB2B SaaSAccount ManagementNRRExpansionProject ManagementCommunicationCommercial Relationship ManagementGRR

Who We Are Probook is the AI dispatcher for the home services industry, transforming how plumbing, HVAC, and electrical businesses operate. Our impact is real. Dispatching the right technician to th...

March 11, 2026 View Details
Archived United States Remote permanent
Customer ServiceEnterprise SalesRenewalsExpansionNRRMEDDPICCMarketing Plan DevelopmentOnboardingJourney Management

Help fix customer-centricity at scale Every company wants to become more customer-centric. At TheyDo, we make that ambition real. Our AI-powered journey management platform helps the world’s largest ...

March 9, 2026 View Details
Archived New York City, New York, United States permanent
Customer SuccessEnterprise AccountsOnboardingRenewalsExpansionCustomer RelationshipsSponsorship ProspectusCross-functional ProjectsCustomer Success LeadershipRenewal ProcessChampionsDay-to-day Users

About FLORA: We build creative tools for the new creative class—an intelligent canvas where the best AI models enable professional craft. We're a team of ~20, with $52M of capital raised from excepti...

March 9, 2026 View Details
Archived New York City, New York, United States permanent
Relationship BuildingStakeholder ManagementCustomer SuccessClinical TrainingsData AnalysisCross-functional CollaborationProcess Improvement

About Handshake Handshake is the career network for the AI economy. 20 million knowledge workers, 1,600 educational institutions, 1 million employers (including 100% of the Fortune 50), and every fou...

March 9, 2026 View Details
Archived Colombia Remote permanent
Customer SuccessRelationship ManagementEnterprise SalesProduct ImplementationOnboardingProblem SolvingTechnical ExpertiseProduct FeedbackChurn PreventionCommunication

About the Role Dado is hiring an Enterprise Customer Success Manager to support and grow relationships with a small portfolio of enterprise customers. This role combines strategic consulting, product...

March 5, 2026 View Details
Archived Milan Hybrid permanent
Italian Language ProficiencyEnglish ProficiencyCustomer SuccessAccount ManagementSaaS EnvironmentCustomer Health MonitoringRisk ProfilingTechnical Usage Data InterpretationROI NarrativesCustomer Health Ownership

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consu...

March 5, 2026 View Details
Archived Copenhagen permanent
Danish ProficiencyEnglish ProficiencyCustomer SuccessAccount ManagementSaaS IndustryCustomer Health MonitoringRisk IdentificationProactive Risk MitigationTechnical Usage Data AnalysisROI NarrativesHolistic Portfolio Health

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consu...

March 5, 2026 View Details
Archived Foster City, California; Marlton, New Jersey (Foster City, California, Marlton, New Jersey, United States) permanent
Enterprise Customer SuccessAccount ManagementQuarterly Business ReviewsQBR PreparationRetention AnalysisCross-SellExpansionCross-Functional CoordinationProcess DevelopmentGlobal StrategyLicense Usage Monitoring

At JetBrains, we build tools that developers love. Our enterprise customers rely on our products to power mission-critical software development at scale. We’re looking for a Senior Enterprise Custome...

March 4, 2026 View Details
Archived Oak Brook, Illinois, United States permanent
Customer SuccessImplementationEnterprise Account ManagementSaaSCustomer Lifecycle ManagementData StrategiesDiscovery SessionsSuccess PlanningPresentation SkillsFacilitationProduct Usage AnalysisCross-Functional Collaboration

Albi is seeking an experienced and strategic Enterprise Customer Success Manager to drive adoption, outcomes, and long-term success for our largest restoration clients. The Enterprise CSM serves as a ...

October 30, 2025 View Details
Archived Copenhagen permanent
SpanishEnglishCustomer SuccessAccount ManagementSaaSTechnical Data InterpretationROI NarrativesGross Renewal RateCustomer HealthRisk ManagementNet Promoter Score

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consu...

February 27, 2026 View Details
Archived Amsterdam Remote permanent
DutchEnglishCustomer SuccessAccount ManagementSaaSTechnical Data InterpretationROI NarrativesGross Renewal RateCustomer HealthRisk ManagementNet Promoter ScoreExecutive Communication

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consu...

February 27, 2026 View Details
Archived Sydney, NSW, Australia Hybrid permanent
Customer ServiceAccount ManagementRevenue GrowthData AnalysisCommunication SkillsAgilityIntegrityProblem Solving

Join the team redefining how the world experiences design. Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte! Thanks for stopping by. We know job hunting can be a little time consuming and you're pro...

February 27, 2026 View Details
Archived Remote, United States or Austin, Texas HQ (AlertMedia HQ) Remote permanent
Customer ServiceEnterprise Relationship ManagementStrategic PlanningData AutomationQuarterly Business ReviewsTechnical SupportProduct TrainingBusinessInsightSalesforce ManagementCross-functional Collaboration

Do work that matters.   At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an eme...

February 25, 2026 View Details
Archived Bangalore, India (Bangalore) Hybrid permanent
Customer ServiceRelationship ManagementAccount ManagementCommunicationTechnical KnowledgeOnboardingUsage AnalysisRenewal StrategyCross-functional CollaborationTravel

As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the...

February 25, 2026 View Details
Archived Tokyo, Japan, Japan permanent
Customer SuccessEnterprise SalesAI ImplementationWorkflow DesignRenewal ManagementCustomer OnboardingProduct KnowledgeTeam CollaborationChurn MitigationData Analysis

About Us: Notion helps you build beautiful tools for your life's work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting doc...

February 24, 2026 View Details
Archived Remote - GA (Remote - CA) Remote permanent
Customer ServiceProblem SolvingRelationship BuildingAutonomyCareer GrowthCross-Functional CollaborationComprehensive Industry Exposure

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT)...

February 11, 2026 View Details