#53952 Virtual Service Advisor (Collision)

Activate Talent

Malaysia Remote permanent

Posted: March 27, 2026

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Quick Summary

Own and manage the end-to-end collision repair process, ensuring seamless coordination between customers, repair teams, and insurance partners.

Required Skills

Customer Service Communication Time Management Problem Solving Customer Satisfaction

Job Description

Job Type: Full-Time
Location: 100% Remote

VIRTUAL SERVICE ADVISOR (COLLISION)

Role Summary:
Own and manage the end-to-end collision repair process, ensuring seamless coordination between customers, repair teams, and insurance partners. Deliver accurate estimates, timely approvals, and consistent communication to drive efficiency and customer satisfaction.

Key Responsibilities:

• Intake claims and schedule inspections
• Prepare and manage estimates and supplements
• Coordinate with insurance adjusters for approvals
• Provide proactive customer updates throughout repairs
• Track repair timelines, approvals, and resolve delays

KPIs:

• Reduced repair cycle time
• Fast supplement approvals
• 100% customer update compliance
• High customer satisfaction

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