49758960546 - eCommerce Operations & Planning Manager

Full-Time — Remote
Contract Type: Independent Contractor
Working Hours: Monday–Friday

🌎 Work from anywhere in the world and be part of the #remoteworkrevolution!

About the Company

This is a fast-growing, innovation-driven DTC brand in the oral care space. The company is built on a foundation of product quality, customer obsession, constant testing, and operational excellence. As a self-funded, rapidly scaling eCommerce organization, the team moves quickly, values ownership, and is committed to delivering exceptional customer experiences.

Scope of the Role

We are seeking a sharp, detail-obsessed eCommerce Operations & Planning Manager to support growth across Amazon, Shopify, and additional marketplaces. In this role, you will manage the day-to-day rhythm of operations—inventory management, supplier coordination, demand forecasting, and ensuring products flow seamlessly from factory to customer.

You will report directly to the Head of Retention and serve as a critical operational partner, owning logistics, planning, and execution. This is a hands-on role with meaningful impact on efficiency, profitability, and scale.

Duties and Responsibilities

Inventory, Logistics & Supply Chain

• Manage inventory flow across Amazon, Shopify, and other sales channels
• Ensure optimal stock levels across all fulfillment locations
• Monitor inbound/outbound shipments for efficiency and cost effectiveness
• Coordinate with suppliers, manufacturers, and 3PL partners on lead times, POs, and freight schedules

Forecasting & Planning

• Build and maintain accurate demand forecasts
• Translate revenue and marketing projections into actionable supplier and inventory plans
• Align forecasting across teams to ensure product availability and smooth launches

Operational Excellence

• Track operational KPIs: inventory turnover, stockouts, freight costs, fulfillment accuracy
• Identify process improvements that increase efficiency and profitability
• Support broader operational projects, including product launches and light IP enforcement tasks

Cross-Functional Collaboration

• Communicate regularly with internal teams to keep timelines, budgets, and deliverables aligned
• Provide operational insights and performance reports to leadership
• Recommend actions to improve margins, reliability, and operational clarity

Requirements:
Years of Experience

• Experience in eCommerce operations, supply chain management, or inventory planning
• Experience working with Amazon, Shopify, and multi-channel marketplaces

Background

• Proven ability to forecast demand and translate projections into clear inventory plans
• Strong analytical mindset with attention to accuracy and data integrity
• Experienced in coordinating suppliers, 3PLs, and cross-functional teams
• Highly organized, detail-oriented, and fast moving
• Clear communicator with strong follow-through
• Motivated by impact and understanding of how operations influence profitability

Tools and Software

• Familiarity with eCommerce operations tools (Shopify, Amazon Seller Central, 3PL dashboards)
• Experience with demand forecasting software or spreadsheet modeling
• Comfortable working with data tools and operational reporting systems

You Are

• An owner who takes responsibility for outcomes
• Analytical, precise, and data-driven
• Experienced in eCommerce operations and supply chain flows
• Organized and detail-obsessed
• A problem solver who seeks efficiency and scalability
• A clear communicator with strong execution discipline
• Motivated by speed, impact, and operational excellence

You’re Not Responsible For

• Managing a large team
• Setting company-level strategy
• Handling customer service or marketing operations

This role focuses strictly on operations, forecasting, supply chain, and process improvement.

You’ll Thrive Here If

• You enjoy solving operational challenges
• You stay organized in fast-moving environments
• You use data to guide all decisions
• You take full ownership of your work
• You’re proactive about spotting and fixing problems early
• You gain satisfaction from improving efficiency and profitability
• You want to help scale a fast-paced DTC brand

Benefits:
What Makes This Team Special

• A culture built on caring deeply about customers and product quality
• Ownership and accountability at every level
• A problem-solving mindset focused on solutions, not excuses
• People-first values and trust-driven relationships

Why Join

• Play a key operational role in scaling one of the fastest-growing oral care brands
• Work closely with leadership on high-impact projects
• Move fast and learn quickly without corporate red tape
• Join a small, motivated team that genuinely enjoys working together