45Drives Technical Service Team Lead

45Drives Technical Service Team Lead

Location: Sydney, NS
Term: Permanent, Full Time (40 hours per week), Days
Anticipated Start Date: ASAP
Type: In-Office Only

Full transparency: we work a little differently around here.

This isn’t just another job where you punch in and punch out. We come to work every day because we strive to earn a living in a meaningful way. Too many people exist without finding joy or purpose in their work, and we believe that’s just wrong. After all, we spend at least a third of our lives working—so why not create workplaces where people want to come to work in the morning and feel good when they leave at the end of the day?

At 45Drives, your ideas don’t just matter—they shape our future. We thrive on collaboration and innovation, where every voice is heard, valued, and makes a real impact. Does this sound like something you’d want to be a part of and help grow?

We're seeking a team lead who is an experienced technical professional with a passion for leadership and technology. Do you enjoy explaining technology and solutions? Could you be the one to guide our technical service team to new heights, while fostering a positive and collaborative work environment? 

When you join us, you'll find a profound sense of meaning and excitement in your work. You won't have to navigate through multiple layers of management just to have your voice heard. We value your input and believe in open communication.

You'll help lead our technical service team in tackling some of the biggest storage problems facing companies around the world. Our team is constantly at the forefront of innovation, and all this excitement happens right here in Cape Breton. Join us, and let's embark on this journey of innovation together.

Why 45Drives?

Transformational Impact: Join a company that has transformed the data storage industry.

Positive Culture: Be part of a team that fosters a supportive and respectful workplace, where everyone contributes to common goals.

Competitive Compensation: Enjoy a comprehensive benefits package, including medical, dental, and a pension plan.

Ideal Location: Live and work in Cape Breton, a community with quick commutes, affordable homes on generous plots of land, beautiful scenery, and friendly people.

About 45Drives

We create big, strong, fast storage solutions that allow our customers to manage their storage needs and scale as they grow—all at a fraction of the cost of legacy enterprise storage or cloud. We are 'new enterprise,' providing enterprise-level solutions under an open-platform/open-source model. We work with some of the most innovative companies in the world and some of the most well-known YouTube influencers. Our marketing blends cutting-edge video and social techniques with state-of-the-art account-based marketing.

Learn more about us at www.45drives.com.

About the Opportunity

As a Technical Service Leader, you will play a crucial role in guiding and mentoring our technical service team. Your responsibilities will include:

Leading and supervising a team of technical service professionals.

Providing training and development opportunities to team members especially in developing their personal potential

Fostering a cohesive team environment 

Ensuring high-quality technical support and customer service.

Collaborating with other departments to improve service processes.

Monitoring team performance and implementing improvements.

Handling escalated technical issues and providing solutions.

Maintaining up-to-date knowledge of industry trends and technologies.

Translating technical concepts for customers and team members for educational and mentoring purposes

In this role, you'll have the chance to make a real impact by leading a team that supports our innovative products and solutions. Our ideal candidate has experience in a technical setting, excellent leadership skills, and a passion for conflict resolution and team development.

To be successful in this role, you should have:

Proven experience in a technical setting, preferably in a leadership or supervisory role

Strong leadership and conflict resolution skills

Excellent communication and interpersonal skills

Ability to train and develop team members

Highly flexible in interpersonal interactions

Experience in technical support and customer service

Strong problem-solving skills and ability to handle escalated issues

Proficiency in relevant technical tools and software

A passion for technology and innovation

A degree in a relevant field considered an asset  

About the Benefits

At 45Drives, we believe in rewarding hard work and dedication. Besides a total compensation package ranging between $60,410 - $75,100 (for 40 hours per week and dependent on your experience level), you'll also enjoy the following benefits:

🏆 Training and Growth: We are proud to offer Leadership Training and other skills development opportunities.

👩‍⚕️ Comprehensive Health Care Plan: Includes Medical, Dental, Life Insurance, and Group Insurance.

🏡 Countless Community Discounts: At local shops and restaurants.

🏋️ YMCA Membership & Pension Plan: Access cost-shared YMCA membership and a Pension Plan after six months of employment.

🏖️ Vacation: Receive two weeks of vacation, increasing to three weeks after three years, and four weeks after five years.

🎉 Social Events: Join in on regular social events, including seasonal parties and monthly lunches.

🍁 Immigration Support: Protocase is proud to support many of our employees with their Immigration applications under the AIP.

🌄 Lifestyle of Cape Breton, Nova Scotia: Enjoy breathtaking hiking trails, stunning beaches, nearby golf and skiing, live music, and a vibrant culture—a lifestyle that marries nature and the great outdoors with a sense of friendship and community unlike anywhere else.

✈ Travel Opportunities: While not required, those who are interested often travel to locations around the globe to support our customers.

Join Us Today!

We understand the unique challenges faced by technical professionals in today's corporate landscape. It can be disheartening to work for companies that don't prioritize their employees' well-being or offer opportunities for professional development. At 45Drives, your growth is integral to our business's success. Together, let's create success stories. Take the first step by applying today!

Don't take our word for it—here's what our current team members have to say:

"45Drives strives to provide leaders with the tools and training they need to operate well within the company culture. We all have the same ethical guidelines and follow a similar structure, but we are also encouraged to tailor our approach to each team member. At the end of the day, people are different and they should be treated as such."

"It feels like my opinion actually matters when issues or ideas are brought up. My direct supervisor has always been there for help and guidance along the way."

"Other companies tell down the chain, whereas we have a listen upwards mentality. We don’t have Managers and Directors, we have true Leaders who not only want the organization and customers to excel, but all of our employees too."