3PL Account Manager

About Taager

Taager is the first B2B startup focused on social sellers- Merchants. We are democratizing the social e-commerce space by enabling budding as well as seasoned entrepreneurs to sell online with no required capital, inventory, or operational experience. We have our Merchants covered from merchandising, warehousing, shipping, cash collection and customer service.

In 2019 we started as a team of 8 people, now we are over 350 employees across Egypt, KSA and the UAE. We serve more than 34K social e-commerce sellers from incredibly diverse backgrounds – from students earning a part-time income to highly ambitious digital marketing experts looking to become solo entrepreneurs. The sellers on our platform benefit from access to 2,500+ highly marketable products. Our people are driven by our mission and motivated by our desire to deliver the most seamless customer experience to the sellers on our platform. With a continuous focus on quality and execution, we are changing the social e-commerce landscape in the MENA region!

Our Mission

Our mission is to empower anyone to start and scale their e-commerce business.

Our Vision

We envision a world where everyone has the opportunity to sell online, make a living and even get rich in an easy and low-risk environment. A world where the magic of technology becomes accessible to the most talented of Merchants.

Why Taager?

🌍 📌You'll be working within an organization with diverse teams based in different countries around the globe (10 different nationalities).

🏢 You will be welcomed to our vibrant fast-paced office in New Maadi, Cairo.

💸We pay fair market rates and offer a comprehensive compensation package (Salary + Stock Options + Performance based Salary Increases), as we believe our employees should be compensated fairly for their talent and capabilities.

🤓We invest in our people's growth and promote internal succession.

🤝🎉You will be working alongside talented, caring, and ambitious individuals. We're very intentional about our selection process so that we hire people who can help us become a vibrant and healthy work environment for everyone.

⚕️We offer a comprehensive medical insurance package.

💰Unique and profitable business model

About the Job
Taager is looking to hire a passionate, dynamic, analytical, technically skilled, innovative, hands-on, and customer obsessed Third Party Account Manager. You will be primarily responsible for the growth and development of Delivery Services Providers (DSPs) in your region. This is a pivotal role in terms of ensuring Taager achieves its growth plans and will suit someone who has experience of managing similar service provision.

What you'll do:

Coordinate the relation between Taager teams and Partners.

Build relationships between the vendor support center and partner.

Build relationships between the Partner and customer.

Develop administrative standards and policies for hubs and ensure their compliance

Follow up with partners on the Service level agreement.

Prepare account status reports.

Handling and following up on daily issues between partner, customer, and operation teams

Responsible for updating the lost liability from 3PL Required skills & qualifications

Must have: Technical

Approachable and responsive, able to connect with employees at all levels.

At least 1 year experience as 3PL Account Manager 

Strong problem-solving skills.

Strong customer service focus.

Supportive team player with a strong drive to create a positive work environment

Bachelor's degree in business administration, Logistics is preferred.

Excellent knowledge of English and Arabic (verbal and written) is required, an additional language is a plus; strong communication skills are critical

Thorough working knowledge of MS Office, e.g., solid, and sound Excel knowledge