3885-System Engineer-II (Windows/Mac, Desktop Support)

About the Role

The Senior System Engineer-II is responsible for advanced support, administration, and optimization of Windows and macOS endpoint environments. This role serves as a technical escalation point, leads complex troubleshooting efforts, and partners with IT and security teams to ensure reliable, secure, and scalable end-user computing services.

What You Need

• Managing IT infrastructure service requests.
• Perform backup of all systems and network devices.
• Administering Active Directory services, Windows Utility servers.
• Strong expertise in Windows 10/11 and macOS administration.
• Maintain and manage Active Directory environment focusing on GPO driven policies, and user/group management, and potentially cross-domain functionality.
• Create accounts, troubleshoot, configure active directory, level 2 & 3 support for help desk.
• Good knowledge of MDM for device management (Jump cloud or Intune).
• Take ownership of onboarding and Offboarding tasks.
• Implement workarounds to limit customer downtime. Subsequently follow-up and ensure implementation of permanent solution.
• Resolve advanced technical issues that are escalated from L1 support.
• Troubleshoot and diagnose complex problems with software and hardware.
• Citrix server environment Management and troubleshoot issues
• Incident management, reporting, RCA preparation.
• Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root causes, issue resolution, and communication.
• The engineer should have knowledge about hosted shared desktops, (non) persistent VDI machines.
• Develop and implement process improvements to boost efficiency and productivity.
• Conduct regular maintenance and upgrades of systems and equipment.
• Support Level -L2/L3 Primary Skills
• Excellent verbal and written communications skills are a must.
• Willing to work in 24x7 support environment

What You Will Do

• Minimum 5+ years in desktop support, endpoint engineering, or systems engineering.
• Strong knowledge of digital services and related technologies.
• Excellent problem-solving and communication skills.
• Ability to work effectively in a fast-paced environment and prioritize tasks.
• Strong analytical and troubleshooting skills.
• Experience with process improvement and system maintenance.
• Strong teamwork and collaboration skills.
• Any Graduate or Postgraduate degree.

Here’s What We Offer

• Generous Leaves: Enjoy generous leave benefits of up to 40 days.
• Parental Leave: Leverage one of industry's best parental leave policies to spend time with your new addition.
• Sabbatical: Want to focus on skill development, pursue an academic career, or just take a break? We've got you covered.
• Health Insurance: We offer comprehensive health insurance to support you and your family, covering medical expenses related to illness, disease, or injury. Extending support to the family members who matter most.
• Care Program: Whether it’s a celebration or a time of need, we’ve got you covered with care vouchers to mark major life events. Through our Care Vouchers program, employees receive thoughtful gestures for significant personal milestones and moments of need.
• Financial Assistance: Life happens, and when it does, we’re here to help. Our financial assistance policy offers support through salary advances and personal loans for genuine personal needs, ensuring help is there when you need it most.

Innovaccer is an equal-opportunity employer. We celebrate diversity, and we are committed to fostering an inclusive and diverse workplace where all employees, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, or veteran status, feel valued and empowered.

Disclaimer: Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at [email protected]. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.

About Innovaccer

Innovaccer activates the flow of healthcare data, empowering providers, payers, and government organizations to deliver intelligent and connected experiences that advance health outcomes. The Healthcare Intelligence Cloud equips every stakeholder in the patient journey to turn fragmented data into proactive, coordinated actions that elevate the quality of care and drive operational performance. Leading healthcare organizations like CommonSpirit Health, Atlantic Health, and Banner Health trust Innovaccer to integrate a system of intelligence into their existing infrastructure, extending the human touch in healthcare. For more information, visit www.innovaccer.com.

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