3878 - Manager-Jira

About the Role

We are seeking an experienced Jira Administrator with hands-on expertise in managing and scaling large enterprise-level Jira implementations. The ideal candidate will be responsible for designing, configuring, optimizing, and maintaining Jira (Cloud/Data Center) environments supporting thousands of users and multiple business functions.

You will collaborate with cross-functional teams — including Engineering, Product, QA, and Business Operations — to streamline workflows, integrate Atlassian tools, and enable data-driven process improvements.

A Day in the Life

● Lead end-to-end Jira implementations, migrations, and upgrades for large user bases and complex project structures.

● Must be able to understand the business problem context and be able to architect the Jira processes end to end without much intervention.

● Administer and maintain Jira Software, Jira Service Management, and Confluence environments.

● Configure custom workflows, fields, schemes, permissions, and automations aligned to organizational needs.

● Optimize Jira performance, scalability, and usage governance across teams.

● Integrate Jira with CI/CD tools (e.g., Jenkins, GitHub, GitLab), Slack, ServiceNow, Salesforce, or other systems using REST APIs or Atlassian Connect.

● Implement automation using Atlassian Automation, ScriptRunner, or JMWE to improve operational efficiency.

● Define and enforce Jira standards, hierarchy (epics → stories → tasks), and data integrity across instances.

● Develop and maintain governance frameworks for large-scale Jira deployments.

● Partner with stakeholders to drive tool adoption, training, and documentation.

● Design advanced dashboards and reports using JQL, eazyBI, or Power BI/Tableau.

● Provide insights on project progress, sprint velocity, and resource allocation.

● Manage user roles, permissions, and access control.

● Must be great collaborator, and adept at striking a balance between delivering Jira processes incrementally vs. solving the larger Enterprise business problem

● Ensure compliance with enterprise security and data management policies.

What You Need

● 5–10+ years of experience as a Jira Administrator, with at least 3+ years handling enterprise-scale implementations

● Strong knowledge of Atlassian suite (Jira Software, Jira Service Management, Confluence, Bitbucket).

● Hands-on experience with Jira Cloud or Data Center setup, administration, and optimization.

● Expertise in workflow design, JQL scripting, custom fields, and automation rules.

● Experience in migrations (Server to Cloud or Data Center).

● Familiarity with third-party apps/plugins like ScriptRunner, Tempo, BigPicture, Advanced Roadmaps.

● Good understanding of Agile, Scrum, and ITSM frameworks.

● Excellent analytical, problem-solving, and stakeholder management skills.

● Atlassian certifications preferred (ACP-610 / ACP-520 / ACP-420 / ACP-120).

● Experience working in multi-project, global environments with diverse user groups.

We offer competitive benefits to set you up for success in and outside of work.

Here’s What We Offer

● Generous Leaves: Enjoy generous leave benefits of up to 40 days.

● Parental Leave: Leverage one of industry's best parental leave policies to spend time with your new addition.

● Sabbatical: Want to focus on skill development, pursue an academic career, or just take a break? We've got you covered.

● Health Insurance: We offer comprehensive health insurance to support you and your family, covering medical expenses related to illness, disease, or injury. Extending support to the family members who matter most.

● Care Program: Whether it’s a celebration or a time of need, we’ve got you covered with care vouchers to mark major life events. Through our Care Vouchers program, employees receive thoughtful gestures for significant personal milestones and moments of need.

● Financial Assistance: Life happens, and when it does, we’re here to help. Our financial assistance policy offers support through salary advances and personal loans for genuine personal needs, ensuring help is there when you need it most.

Innovaccer is an equal-opportunity employer. We celebrate diversity, and we are committed to fostering an inclusive and diverse workplace where all employees, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, or veteran status, feel valued and empowered.

Disclaimer:

Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at [email protected]. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.