2nd Line Engineer

SharepointGuidanceLtd

City of London, , United Kingdom permanent

Posted: January 7, 2020

Job Description

We are looking for a passionate Second Line Engineer for a client of ours who are based in the City of London!This is an exciting opportunity to join their energetic, dynamic and driven team who provide innovative security solutions, best of breed cloud solutions and managed services. For those who are seeking to work in a highly reputable environment which offers progression and new skills within the IT sector, then this is the place for you.

KEY RESPONSIBILITIES:

• Troubleshoot client support incidents, liaising with our clients over the phone, email, web-ex or on client site.

• Helping customers solve technical issues with their computers (hardware and software)

• Liaising directly with end users to resolve any problems, as directed by the Support Team Leader

• Logging technical support requests over the telephone or by email

• Using remote control tools and technologies to assist end users as required

• Documenting systems and procedures as implemented for and on behalf of our customers

REQUIRED EXPERIENCE:

At least two years of experience supporting:

• VMware vSphere, Microsoft Hyper-V

• Microsoft OS (2008/2012/2016/W7/W8/W10) including associated hardware

• Microsoft Exchange and Office 365

• Citrix XenApp, XenDesktop, NetScaler, XenMobile

• Network solutions including local area networks, wide area networks and associated hardware and technologies such as firewalls, routers, Wi-Fi solutions and network switches and cabling.

• Network storage solutions

• Knowledge of Azure

KEY TECHNOLOGIES:

• Windows Server / Desktop including:

• Exchange and Office 365
• Active Directory, Group Policy and networking (DHCP, DNS)

• Citrix XenApp / XenDesktop experience is highly desirable

If you are interested, please APPLY and one of our consultants will be in touch!!

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