26-041- REGIONAL SUPPORT SUPERVISOR (RSS)- PERMANENT FULL TIME- CENTRAL ZONE

We are currently seeking expressions of interest for a Permanent Full Time Regional Support Supervisor position supporting our Front Lines across central zone and collaborate with other varying zones. Reporting directly to the Operations Manager, the Regional Support Supervisor will be responsible for the daily resource management of frontline employees, vehicles, and systems to ensure the safe, effective, and professional delivery of EMS services within their assigned regions. Daily travel within the designated regions will be required as part of the position.

This position will support our Central Zone operations located in:

Nordegg

Rocky Mountain House

Drayton Valley

Breton

Rimbey

Sylvan Lake

Red Deer IFT

MaMeO Beach

Specific stations of assignment will be determined upon hire and subject to change.

Anticipated start date: May 16, 2026 or sooner

The Zone RSS will work a short-block 4 week rotation schedule with annual hours of 2190.

Job Duties

Managing and supervising the daily activities of assigned ACP's, PCP's and EMR's

Organizing, delegating and monitoring work processes in accordance with the Collective Bargaining Agreement(s) and Company Policies. 

Making decisions and resolving operational dispatch and resource (equipment, vehicle and personnel) challenges

Lead, motivate and mentor employees through continuous support, empowerment, and accountability

Monitor and evaluate operational systems and processes to ensure that a safe and high quality service provision is maintained

Completion of and submission of required statistics and reports

Employee management through effective use of evaluation, coaching and progressive discipline techniques

Real-time scheduling to ensure availability of required resources

Incident investigations

Maintaining a safe and healthy work environment and workplace

Develop and maintain effective interagency/interdepartmental relationships and partnerships

Project work as assigned

Qualifications

Current, unrestricted registration with the Alberta College of Paramedics (ACoP)

Minimum 3-5 years experience as a front line paramedicine practitioner, within a BLS or ALS system

Supervisory and/or leadership experience from the front lines will be considered an asset

Displays the fundamentals of our core values and "just" culture

Committed to being a positive role model and mentor

Demonstrated abilities to use the Microsoft Office™ software platform including Teams

Critical thinking capabilities

Knowledge of provincial regulations, collective bargaining agreements and company policies to make informed decisions

Exhibits the understanding and ability to use knowledge of provincial, regional and local System Status Management and deployment matrix to make resource management decisions

Ability to work collaboratively with minimal supervision

Must provide (VSC) Vulnerable Sector Check within last 3 months 

Additional Perks!

Fully comprehensive Health & Dental benefit package 

Bountiful Flexible Spending Account 

Personal & Family Illness Days

RRSP-DPSP matching program

Interested applicants are encouraged to apply promptly, as applications will begin to be reviewed as early as the week of April 27, 2026. This posting will close to all applicants on May 15, 2026; however, the position may be awarded prior to the posting closing. Only those applicants selected for an interview will be contacted. Resumes may be retained for other potential employment opportunities. Associated Ambulance is committed to diversity and equal opportunity and considers all qualified applicants for employment. 

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