2494 - Permanent Full Time Outreach Worker

Job Posting # 2494

Job Title: Outreach Worker
Permanent Full Time

Details of the Position: The Outreach Worker ensures the program Outreach program is run in a professional, accountable and efficient manner with primary attention to confidentiality, safety and support of abused women. Assists and supports clients to identify and understand the issues of abuse in their intimate partner relationship.

Qualifications: A degree in Social Work, counselling or a related field and two years recent related experience required, or an equivalent combination of education, training and experience.

Classification and Grid: Shelter Support Worker Grid 12 (JJEP Wage Grid)

Hours: This position will be 35 hours per week, Monday to Friday 9-5pm

Starting Pay Rate: $29.17 per hour

Benefits: As specified in the Collective Agreement

Start Date: ASAP

Supervisor: Community Programs Manager

Additional Information: This position requires union membership. Satisfactory completion of a criminal records search, valid driver's license, and Standard First Aid Certificate are requirements of the position.

Date Posted: March 20, 2026
Deadline for Submitting Applications: April 3, 2026

Key Duties and Responsibilities:
•Assists and supports clients to identify and understand the issues of abuse in their current or previous relationship and coaches towards personal goals set in their lives. Responsible for program implementation and ongoing service delivery.
•Continuous assessment of client risk and need for ongoing safety planning.
•Oversees the day-to-day operation of the program. Ensures that program guidelines and policies are adhered to, and program standards and provincial licensing requirements are met.
•Plans and implements activities and special events for the program.
•Provides support to clients on an individual and/or group basis. This includes crisis management, emotional support, resource management, and life-skills training. Group facilitation on site and in the community.
•Ensures the program is run in a professional, accountable and efficient manner with primary attention to confidentiality, safety and support of women.
•Works to ensure effective program/service delivery consistent with organization mandate and policy, legal, contractual, budgetary and other requirements.
•Makes recommendation to the supervisor regarding program development, policy and procedure formulation and program evaluation.
•Promotes public awareness of and support for the program by performing duties such as producing promotional materials and attending community events, public presentations and committees.
•Liaises with community service providers and other professionals to coordinate service provision, facilitate referrals and represent the organization or program in external events.
•Monitors and authorizes program expenditures and maintains financial records in accordance with established procedures. Provides input to the supervisor in the preparation of the program budget.
•Provides input in the overall coordination of Outreach programs.
•Documents all safety, maintenance and equipment issues related to programming.
•Maintains related records and statistics and produces reports as required. Will maintain and submit appropriate records to program supervisor and funders while maintaining confidentiality.
•Contributes to developing long range and strategic plans for the sustainability of the program, as well as participate in the development of outcome measures and ongoing program evaluation.
•Attend staff and team meetings
•Performs other related duties as required.

Job Skills and Abilities:
•Knowledge of the issue of violence against women
•Training and/or experience specifically related to feminist perspective and trauma informed practice.
•Knowledge of and experience facilitating financial literacy programming.
•Well-developed interpersonal, counselling, oral and written communication skills.
•Knowledge of group process and facilitation techniques.
•Knowledge and understanding of applicable laws and benefits as it relates to the role.
•Excellent organizational, time and general management skills.
•Ability to work independently and in a self-directed manner as well as a member of the Older Women's team.
•Must have knowledge of conducting community-based public education.
•Ability to work effectively with other program staff, community members and other related personnel.
•Strong group facilitation skills required.
•Strong professional boundaries
•Ability to cope with environment that can be high stress
•Ability to establish and engage in strategies that enhance self-care and wellness through participation in regular personal and professional development opportunities.

Additional Information:
This position is required to work in an environment with clients experiencing crisis or interpersonal situations. Support is often related to long-term impacts of physical, financial, verbal, sexual and emotional abuse. Staff are often working on their own, on site.