2489 - Temporary Full Time Outreach Worker

Job Posting # 2489
Job Title: Outreach Support Worker (Temporary Full Time)

Details of the Position: Preference will be given to the candidate with a degree in Social Work or other relevant degree, who has experience working with women who have experienced abuse in their intimate relationships, experience working in outreach services, and experience facilitating psychoeducational groups. Candidate’s primary responsibility will be to support women as they transition out of residential services or as they are awaiting to access services within the agency. This position will facilitate psychoeducational groups for women on generalized topics relating to intimate partner violence. This temporary posting will end March 31, 2027 with a possibility of extension based on successful funding.

Classification and Grid: Integrated – Family Support Worker/Transition House Worker, JJEP Wage Grid, Level 12

Hours 35 hours per week – flexible hours to include some evenings and weekends

Starting Pay Rate: $29.17 per hour

Benefits: As specified in the Collective Agreement

Start Date ASAP

Supervisor: Community Programs Manager

Additional Information This position supports an essential service working with direct client contact, requires union membership, satisfactory completion of a criminal records search, and a Standard First Aid Certificate.

Date Posted February 9, 2026
Deadline for Submitting Applications: February 23, 2026

Key Duties and Responsibilities:
1. Screens prospective residents for suitability prior to admission. Assesses needs and risks and orients new 
residents to services and supports available during their stay. 
2. Provides emotional support and assesses clients’ immediate needs. Assists clients to define and implement an action plan. Provides information to clients on resources available and recommend appropriate services. 
3. Plans, prepares and conducts short-term group or individual counselling sessions using techniques such as active listening, conflict resolution, and basic group counselling techniques. Evaluates effectiveness and client progress.
Provides crisis intervention/management as required.
4. Participates in the development, modification, and evaluation of client service plans with the case management team. Participates in case management meetings on a regular basis to report clients’ activities and progress.
5. Facilitates support group in shelter and in community and provides life-skills training in social and interpersonal skills. 
6. Liaises with and/or advocates for the interest of the client with other community service providers such in areas related to legal or social assistance, medical care, housing, counselling, children’s or emergency services.
7. Maintains current knowledge of issues and resources related to intimate partner abuse and violence. Provides liaison and advocacy to clients of other professionals, agencies and/or the community by providing education or serving on relevant community committees
8. Maintains accurate client records, staff logs, statistics and other related records and provides correspondence and reports as required.
9. Works as part of a team and contributes to the overall management of the household. Documents and reports all 
safety, maintenance, supply and equipment issues. 
10. Participates in back up schedule rotation as scheduled.
11. Orients and assigns duties to volunteers/practicum students
12. Performs other related duties as required.

Qualifications:
• Bachelor’s degree in social work or a related field in human services. 
• Minimum of one-year recent related work in similar environment required or an equivalent combination of 
education, training and experience is required. Direct program delivery experience in the community social 
services sector with a demonstrated working knowledge of community-based programs.
• Well-developed interpersonal, counselling, oral and written communication skills
• Good organization, time, and general management skills
• Knowledge of group process and facilitation techniques
• Ability to work effectively with other program staff, therapists, social workers, and other related personnel.
Additional Information: This position is required to work in an environment with clients experiencing crisis or interpersonal situations. Support is often related to long-term impacts of physical, financial, verbal, sexual 
and emotional abuse from intimate partner violence