212298 / Technical Writer

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.

With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.

Procom’s areas of staffing expertise include:
• Application Development
• Project Management
• Quality Assurance
• Business/Systems Analysis
• Datawarehouse & Business Intelligence
• Infrastructure & Network Services
• Risk Management & Compliance
• Business Continuity & Disaster Recovery
• Security & Privacy

Specialties• Contract Staffing (Staff Augmentation)
• Permanent Placement (Staff Augmentation)
• ICAP (Contractor Payroll)
• Flextrack (Vendor Management System)

Responsible for supporting the Sales and Marketing Group/Influencer Sales Group's multiple RFP and RFI's (requests for proposal and information). Since many core tasks will not be documented, the Sales Assistant will need to comprehend processes and maintain knowledgebase with best known processes. By supporting the Influencer Sales Group, this role’s objective is to increase the productivity of our Influencer Sales team.

Responsibilities may include: 

Primary 

- Key liaison between sales team and business unit to coordinate customer RFP (request for proposal), RFI (request for information) and Tech Surveys 

- Read and Comprehend requests, 

- identify Intel resource to fulfill requests, 

- Manage to deadlines/follow up with stakeholders 

- Re-write responses (technical/informational) from multiple sources to make it consistent and professional in language and look & feel 

- Maintain knowledge base with best known process findings 

Secondary: 

Requesting access to internal tools and sites as well as troubleshooting issues 

Entering data into Intel tools & systems 

Production of various indicators, reports, presentations from raw data 

Researching a list of accounts online to collect and organize requested data 

Working with various stakeholders to drive resolution (ex: Need more samples for a customer by a given date)

• Technical Writing 
• Project Management 
• Past experience with RFP/RFI a plus 
• Knowledge of the Tech Service Provider industry a plus 
• Strong tolerance of ambiguity 
• Strong business acumen/analytics 
• Strong customer service skills (both oral and written) 
• Strong attention to detail 
• Strong organizational/planning skills 
• Strong communication/listening skills 
• Self-learner, self-motivated and ability to stay busy 
• Advanced knowledge of Microsoft Office (Word, Outlook, Excel and PowerPoint) 
• Advanced knowledge of the English language (both oral and written) 
• Microsoft Office testing is required if candidate makes it to interview stage

PLEASE NOTE THAT WE ARE NOT ABLE TO WORK WITH CANDIDATES ON H1B VISAS OR CANDIDATES REPRESENTED BY THIRD PARTIES.