1st Line Support Engineer - Dubai

Confidential

Dubai, Dubai permanent

Posted: February 26, 2026

Required Skills

Job Description

Microbyte are looking for a person who has genuine care for customers and people in general. The organisation has grown into an international service provider and given its committed engineers amazing opportunities to progress.

Trust is one of the keystones at Microbyte and the supportive environment has built a wealth of committed engineers who are always looking to improve. Are you someone who has hit a glass ceiling in your tech career, and you are looking for the next step to grow and mature?

All applicants must have an excellent level of written and spoken English along with effective communication skills and previous IT support experience.

As an experienced Support Engineer, you will need to use your experience and skills to carry out troubleshooting and maintenance tasks.
You have experience and exposure to Windows Server, Active Directory and Cloud technologies.
You’ve got a great idea of what it takes to meet your SLAs, troubleshooting, maintaining, and supporting a wide range of systems.

Working Knowledge Required:

PC, Mac + Windows Server (2019-2025) Administration

Virtualisation Technologies (VMWare + Hyper-V)

Office 365 Administration (Exchange Online, Teams + SharePoint)

Printer Management + Administration

General Application Support (Office, Sage etc.)

Networking Concepts (DHCP, DNS, IP etc.)

Backup Management + Administration

Remote Support Tools

Active Directory + Azure AD Administration

Role Specifics:

Probation Period: 3 months

Full UAE Driving License Required

Weekends: There will be a requirement to work some weekends.

Salary: Dependent on experience but based on a technical roadmap.

For Microbyte to provide a fast and reliable service, it is important to be able to prioritise, diagnose, research, and solve support issues confidently and efficiently.

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