1st Line IT Support Analyst (IT Service Desk)

 

Crewe – Emperor Court, Crewe Business Park

Full Time | Office‑based (5 days onsite)

At Radius, we provide best‑in‑class fleet, mobility, and connectivity solutions to over 400,000 customers worldwide. From fuel cards and telematics to EV charging, telecoms, and business energy, we’re helping organisations adapt to a more connected and sustainable future.

With 3000 colleagues across 50 offices on 5 continents, we’re growing fast – and our technology plays a crucial role in making that happen.

We’re looking for an IT Service Desk Analyst to join our IT Operations department.

This is a 1st line support role - as part of our Service Desk team, you’ll be the first point of contact for internal IT queries across Radius.

You’ll be based at our Emperor Court office in Crewe, with full access to the neighbouring Radius Campus HQ, including the onsite gym, café, barista counter, bar, and breakout spaces.

We’re largely a Microsoft environment, so a lot of the queries you’ll deal with will be related to Windows, Active Directory and Office365.

This role suits someone who enjoys problem‑solving, working with people, and wants to develop their career in IT support within a modern, fast‑moving organisation that values learning and progression.

We actively support professional development and want to equip you with the qualifications and knowledge to grow within our IT function. For example, if you don’t already hold ITIL v4 certification, we’ll fund your training and exam!

What you’ll be doing

As an IT Service Desk Analyst, you’ll:

• Act as the first point of contact for IT incidents and service requests via phone, email, and our self‑service portal.
• Log, prioritise, and manage tickets, ensuring issues are handled efficiently and within agreed SLAs.
• Diagnose and resolve 1st line hardware and software faults.
• Escalate incidents to the appropriate technical teams where required and maintain ownership through to resolution.
• Communicate clearly with internal customers, keeping them informed of progress and wider IT issues.
• Ensure all requests and faults are accurately recorded and resolved to a high standard.
• Deliver a consistently high level of customer service to colleagues across the business.

Working hours

• 37.5 hours per week
• Rota‑based shifts covering 07:30 – 17:30, Monday to Friday

What we’re looking for

We’re looking for someone who is customer‑focused, organised, and passionate about IT support, with a strong desire to learn and improve.

You’ll ideally have:

• Some experience working in a 1st Line Support / Service Desk / Helpdesk role.
• Knowledge and experience of ITIL best practices.
• A service‑orientated mindset and confidence supporting users at all levels.
• Excellent written and verbal communication skills.
• Experience working with service desk tools such as Jira.
• Experience with:• Windows 11
• Microsoft Office & Office 365
• Active Directory

What’s in it for you?

At Radius, we invest in our people. Working in our IT operations department will give you clear opportunities for career progression and ongoing development

In addition to a competitive annual salary, you’ll also benefit from:

• 25 days annual leave (plus bank holidays)
• Pension and life assurance
• Employee fuel card scheme
• Electric Vehicle scheme
• Employee Assistance Programme
• Wellness and healthcare support via Help@Hand by Unum
• Cycle to work scheme
• Free breakfast every day in the office
• A modern, purpose‑built working environment with lots of great facilities

 #LI-TB1

Still Curious?

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via [email protected]

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.