1st Level Technical Support with German and English

Cross Border Talents

Sofia, Sofia City Province, Bulgaria permanent

Posted: April 2, 2025

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Required Skills

German English Technical Support BPO_BLG3 Consumer Services

Job Description

Join a dynamic team providing professional technical support to corporate customers and end users through chat communication. You will be responsible for resolving inquiries efficiently, maintaining high service standards, and ensuring customer satisfaction. Handle customer queries via chat in a timely and professional manner Identify and troubleshoot technical issues Guide users through step-by-step solutions Escalate unresolved issues when necessary Maintain accurate records of customer interactions Ensure high levels of customer satisfaction

Requirements: Fluent German (C1) and good English (B2 or higher) Previous experience in a customer service or technical support role is a plus Strong typing skills and ability to manage multiple chat conversations at once Excellent written communication skills Good problem-solving and critical thinking abilities Comfortable using digital tools and learning new systems quickly Detail-oriented with strong organizational skills Team player with a customer-centric mindset Knowledge Base/Help Desk Portals

Benefits: Competitve Salary Performance Bonus Additional Benefits: Food vouchers Multisport card Additional health insurance

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