13530 - Tenant Services Coordinator

At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.

Division: Community Real Estate and Asset Management

Program: Hillside Garden

Employment Type: Temporary Full-Time (35 hours per week)

Contract Duration: May 11, 2026 - September 24, 2027

Number of Positions: 1

About the Position:

The Tenant Services Coordinator is responsible for coordinating tenant relations and housing services through working with tenants and delivering services which are able to support their tenancy on site. This position also supports tenants through connecting them with applicable and appropriate resources internally and externally. 

Key Duties & Responsibilities:

Supports the independence and self-reliance of the tenant population on the social housing site 

Identifies the needs of tenants through connecting and fostering positive relationships with tenants 

Organizes and coordinates programs/services which meets the needs of the tenant population 

Monitors and reports on the effectiveness of programs and services offered at the social housing site 

Promotes activities and services offered on-site 

Schedules and organizes special events 

Resolves and mediates conflicts between tenants and tenant groups 

Liaises with external resources to connect tenants with appropriate service providers 

Coordinates and supervises Volunteers which supports the services on the social housing site 

Prepares and submits funding application documents for on-site programs/services 

Assists in budgeting activities such as preparation, reporting, and control 

Performs other related duties as assigned by the Housing Manager 

Qualifications & Experience:

Post-secondary certification in Social Services, Social Work and/or Social Sciences 

Minimum of 1 year experience working in program planning and coordination 

Experience working in housing services and tenant relations 

Experience working with marginalized populations is an asset 

Experience working with immigrants and refugees is an asset 

Experience in networking to collaborate with community service providers 

Knowledge of the Residential Tenancy Act and other related legislations and regulations 

Knowledge of social housing topics and issues 

Job Skills & Abilities:

Excellent communication and problem-solving skills to handle tenant conflicts  

Excellent verbal and written communication skills 

Additional languages are an asset 

Excellent interpersonal skills 

Excellent conflict resolution skills 

Excellent time management and organizational skills 

Excellent technical skills in MS Office suite 

Ability to establish and maintain professional relationship with tenants, staff and visitors 

Ability to work under pressure and stay calm during stressful situations 

Ability to handle and manage private and confidential information 

Ability to prevent and respond to problems on a timely manner 

Ability to work independently and part of a team 

Other Requirements:

Enhanced Criminal Record Check Required 

Ability to work evenings and weekends as required 

About S.U.C.C.E.S.S.:

S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.

At S.U.C.C.E.S.S., we take care of our communities and our people!

Our staff is the source of our success and we make it a priority to ensure work-life balance for our staff. We offer a range competitive and comprehensive benefit packages to ensure the well-being our staff. Subject to the type of employment, benefit packages may include:

Additional agency holidays (3 additional statutory holidays

3 weeks annual vacation (starting) and up to 6 weeks (maximum)

company-funded pension (GRRSP)

extended health & dental plan

employee & family assistance programs

access to wellness programs, and more

S.U.C.C.ES.S. is an equal opportunity employer. We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences. We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.

Interested candidates please apply by 11:59PM, April 15, 2026

While we appreciate all applications, only those selected for an interview will be contacted.