13525 - Housing Services Manager (Multiple Sites)

At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.

Division: Community Real Estate & Asset Management

Department: Affordable Housing-Multiple Locations

Employment Type: Permanent Full Time (35 hours per week)

Job Summary:

The Housing Services Manager is responsible for the provision of direct housing services to tenants through managing tenant relations, tenant support services/programs, and housing operations. This position also responds to emergencies and calls after hours.

Reports to: Director of Community Real Estate and Asset Management

Key Duties and Responsibilities:

Supports the implementation of the organization’s strategic plan and proactively provides input

Participates in the continual Performance Quality Improvement (PQI) and risk management processes of the organization

Serves as a representative of the organization specifically for Community Real Estate in liaising with external partners and agencies

Identifies needs of various target groups from the tenant population; then develops, implements, and reviews support services and programs for the tenants

Liaises with internal and external stakeholders in facilitating the development, implementation, and reviews of support services and programs

Continually evaluates and improves on existing services through research and obtaining best practices in the sector

Manages the operation efficiency of the housing project; develops systems and manuals in conjunction with the Director and Senior Manager of Community Real estate and Asset Management

Ensures that the housing projects comply with the Residential Tenancy Act, Strata Property Act, BC Housing Management Commission Regulations (if applicable), and other related legislations and regulations

Ensures that the housing projects meet pre-determined occupancy goals through marketing and promotional activities

Manages the staff team of the housing projects and is responsible for the hiring, development, performance evaluation, and assigning tasks to the staff team

Schedules and organizes staff to work on the housing project

Monitors the maintenance and upkeep of the housing project and works closely with the Maintenance team to ensure that the facilities are maintained according to the maintenance plan

Oversees the health and safety plans of the housing projects; reports and responds to incidents, hazards, near misses; conducts safety investigations as needed

Promotes and champions safety and well-being at the workplace

Provides oversight to the tenancy processes:

 Checks in with the team regarding orientation and move-in/move-out

Supports the interview and approval processes for tenants

Creates and serves notices to tenants

Follows up on tenant arrears, disputes, and evictions

Attends hearings on tenant matters as required

Receives and documents feedback from tenants

Responds and takes action on issues and complaints from tenants

Facilitates and supports the tenant council

Assesses and identifies tenants/families in need of additional assistance and makes emergency referrals for support services as necessary

Maintains the financial administration of the housing project

Reviews invoices and payments

Checks and audits the tenancy software to ensure that it is in working order; reports and escalates issues to information technology and/or support

Audits and improves on monthly rent collection process to ensure efficiency

Monitors and verifies tenant payments; reports on payment discrepancies

Prepares, monitors, and reports on monthly finances and accruals to the Finance Department

Prepares annual operating budgets and exercises expenditure controls

Compiles data for reporting; summarizes and analyzes monthly data indicators

Performs other related duties as assigned by the Director

Education, Training and Experience:

Post-secondary degree or certification in Real Estate, Finance, Economics, or business administration and minimum of 5 years’ related work experience in property management or equivalent combination of education and experience.

Knowledge of the Residential Tenancy Act, Strata Property Act, and other related legislations and regulations

Knowledge of BC Housing Management Commission programs are an asset

Knowledge of community and social service programs for vulnerable populations is an asset

Knowledge of building maintenance is an asset

Knowledge of YARDI is an asset

Job Skills and Abilities:

Excellent written and oral communication skills

Excellent customer service skills

Excellent management, supervision, and leadership skills

Excellent relationship-building skills with internal and external partners/stakeholders

Excellent analytical and reporting skills

Excellent with accounting and managing site finances

Ability to use MS Office suite and business software (e.g. accounting software)

Ability to solve complex issues with tact and diplomacy

Ability to work in a fast-paced environment

Ability to take initiative and be proactive on issues

Ability to multitask and prioritize work effectively

Ability to work independently and as a part of a team

Ability to lead as example and develop the staff team

Additional information:

Criminal Record Check Required

Able to work on weekends and evenings as required

Able to respond to emergencies during and after office hours

About S.U.C.C.E.S.S.:

S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.

At S.U.C.C.E.S.S., we take care of our communities and our people!

Our staff is the source of our success and we make it a priority to ensure work-life balance for our staff. We offer a range competitive and comprehensive benefit packages to ensure the well-being our staff. Subject to the type of employment, benefit packages may include:

paid time off ‘monthly wellness days’ (up to 12 days per year)

additional agency holidays (2 additional statutory holidays)

4 weeks annual vacation (starting) and up to 7 weeks (maximum)

company-funded pension (GRRSP)

extended health & dental plan

employee & family assistance programs

access to wellness programs 

S.U.C.C.ES.S. is an equal opportunity employer. We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences. We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.

Interested candidates please apply by 11:59pm, April 3, 2026. 

While we appreciate all applications, only those selected for an interview will be contacted.