13514 - Program Officer

At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.

Division: Settlement and Family Services

Program: BC Newcomer Services Program

Employment Type: Permanent Part-Time (28 hours per week)

Number of Positions: 1

Salary: $24.95 - 26.95 / hour  

About the Position:

The Program officer (PO) supports the settlement and integration of newcomers who are temporary foreign workers, international students, refugee claimants, provincial nominees, as well as naturalized citizens. This PO assists clients with their immigration and settlement needs, accessing labour markets, connecting to local community and upgrading English language proficiency. The PO is also responsible for providing information orientation, referrals, facilitating workshops, and supporting events and community connections activities. 

Reports to: Program Coordinator

Key Duties and Responsibilities:

Program Promotion and Clients Recruitment:

Participates in community events and internal and external meetings and approved by Program Coordinator

Performs program promotion and marketing activities

Keeps the program's activities in the Agency's website up-to-date

Meets the annual target number of eligible clients

Outreaches to local communities organizations (e.g. public libraries, community recreation and senior's centers, government institution, schools, food banks, cultural and faith-based institutions, and other local community and social networks) to conduct program promotion and recruit new clients

Direct Client Service Delivery:

Peforms client intake and assesses clients' needs

Provides information and orientation services at multiple service delivery sites

Stays up-to-date on clients' emerging needs and trends

Delivers in-person and online services and workshops, such as one-on-one information and orientation and group facilitation that support the settlement, immigration, employment and integration needs of the eligible clients

Assists clients navigate the appropriate immigration pathways to permanent residence

Supports clients' access to government, community and employment networks, services and programs

Updates Program Coordinator regarding changes to community and government services and procedures

Maintains accurate service records and compiles monthly statistics

Participates in staff meetings and trainings

Assists and participates in Agency events

Perform other related tasks as assigned by Program Coordinator

Education, Training and Experience:

Bachelor's Degree in Social or Human Sciences

Certified Career Development Practitioner (CCDP) certification an asset

Experience in working with temporary foreign workers, naturalized citizens and international students with work permits

Experience in facilitating in-person and online workshop presentations and special events

Knowledge of BC settlement, immigration information and local resources

Knowledge of local labour market information

Job Skills and Abilities:

Excellent written and verbal communication skills

Excellent group facilitation skills

Excellent interpersonal and intercultural communication skills

Able to work independently and as a team

Excellent time and resource management skills

Excellent computer skills (including internet proficiency)

Ability to work with individuals facing cultural adjustment challenges

Ability to create and maintain client records and reports

Able to design, promote, deliver and facilitate orientation and education workshops

Additional Information:

Criminal Record Check Required

Frequent travel within service regions for program delivery

Occasional evening and weekend duties

About S.U.C.C.E.S.S.:

S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.

At S.U.C.C.E.S.S., we take care of our communities and our people!

Our staff is the source of our success and we make it a priority to ensure work-life balance for our staff. We offer a range competitive and comprehensive benefit packages to ensure the well-being our staff. Subject to the type of employment, benefit packages may include:

paid time off ‘monthly wellness days’ (up to 12 days per year)

additional agency holidays (2 additional statutory holidays)

3 weeks annual vacation (starting) and up to 7 weeks (maximum)

company-funded pension (GRRSP)

extended health & dental plan

employee & family assistance programs

access to wellness programs 

S.U.C.C.E.S.S. is an equal opportunity employer. We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences. We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.

Interested applicants should forward their applications by 11:59pm at March 20, 2026.

While we appreciate all applications, only those selected for an interview will be contacted.