11 - Bilingual IT Service Desk Agent (German/English)

Confidential

Remote job permanent

Posted: March 16, 2026

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Quick Summary

Provide technical and troubleshooting support for computer hardware, software, mobile devices, and related tech tools.

Required Skills

Bilingual Technical Support Troubleshooting Documentation MS Office Problem Solving Communication Multitasking Team-Oriented Service Improvement

Job Description

Developer profile: We are seeking bilingual German / English speaking Service Agents to provide user support and technical troubleshooting across a range of IT tools and systems. The role involves assisting end users with hardware, software, and mobile device issues, maintaining accurate ticket documentation, and working closely with onsite IT teams to deliver reliable support and continuous service improvement.

Responsibilities:

• Provide technical and troubleshooting support for computer hardware, software, mobile devices, and related tech tools.

• Document end-user issues accurately in the ITSM tool.

• Follow established processes, knowledge documents, and support best practices.

• Manage ticket backlog and ensure timely follow-up and resolution.

• Contribute to continuous service improvement through knowledge scripts, training material updates, and process improvements.

• Collaborate closely with onsite IT technicians across different locations.

• Support operations outside standard business hours and on weekends when required.

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