100113 - Manager, Office Administration

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

The Senior Office Manager is responsible for ensuring smooth, safe, and scalable day-to-day operations of the Vietnam office. With the workload focused on Facility Management & Office Administration—including a focus on Hard Services—this role leads all aspects of facility maintenance, compliance, vendor management, and space planning, while also own soft services in the office. The Senior Office Manager supports Program management incl. major event execution and facilitates cross-functional collaboration to deliver a high-quality, compliant, and engaging workplace.

The SOM is the strategy and ownership half of a two-person system for Facility Management and Operations: SOM thinks, decides, plans; the Office Coordinator Contractor acts, delivers, executes.

Work Location: This role is based out of our Ho Chi Minh City office and follows a hybrid schedule: onsite Tuesday through Friday and remote on Mondays, unless an approved accommodation applies. We place a high value on in-person collaboration and building a strong in-office culture.

Key Responsibilities

Hard Services (70%):

• Lead and manage office facilities including hard services, renovations, seating plans, and preventive / corrective maintenance.

• Review, improve, and implement SOPs to enhance office operations and workplace experience.

• Manage vendor relationships, service quality, and the office administration budget.

• Serve as the main liaison with building management and local authorities on facilities and EHS and OHS matters.

• Partner with Finance, People Ops, IT, Facilities, and other global / cross-functional teams to resolve operational issues.

• Manage facility capacity and project future facility demand to meet team needs on time.

• Drive, lead and supervise office refreshment / renovation / expansion, if any, from design to build-out.

Soft Services (30%):

• Strategize and manage the setup; lead change management of soft services (F&B operations, pantries, office supplies, etc.).

• Support office engagement and event logistics including venue and F&B oversight for large-scale events like VKO and Company Trip, as needed.

The Candidate

Non-negotiables

• Significant experience managing office facilities / workplace operations at a multinational, with direct ownership of hard services (MEPF, maintenance, vendor governance, EHS, renovations).

• at least 300;

• Demonstrated budget ownership for an office of comparable scale.

• facilities +

• Direct experience leading a vendor portfolio (selection, SLA, QBR, escalation).

• Proficient in Vietnamese (native or near-native; required for building management, vendor, and local authority interface).

• Proficient in English (IELTS >= 7.5 or equivalent spoken / written), able to communicate clearly with global stakeholders and write crisp executive updates.

• Based in or willing to relocate to Ho Chi Minh City; on-site role.

Strongly preferred

• Experience leading at least one office refresh, renovation, or expansion project from design through build-out.

• EHS / compliance experience with Vietnamese regulations and building authorities.

• Experience running large-scale internal events (200+ people) including venue sourcing and F&B at scale.

• Experience operating in a 1+1 model with a coordinator or contractor (delegation, escalation discipline).

Desired Traits

• Owner mindset. Treats the office as a product with users, SLAs, and a roadmap.

• High agency, "Can-Do" attitude. Finds solutions where others see none, but knows when to escalate.

• Operational rigor. Builds and improves SOPs; measures service quality; pre-empts issues.

• Calm under pressure during incidents (outages, building issues, event-day surprises).

• Strong communicator across employee, executive, vendor, and government / authority audiences.

• Comfortable with ambiguity; able to drive change management without direct authority over partner teams.

Benefits that benefit you

• Medical and Dental Insurance

• Vision Insurance

• Robust Paid Time Off policy

• Bonuses

• Lunch allowance

• Cell phone stipend

• Free LinkedIn Learning account or similar learning platforms

• Access to 24/7 online emotional and mental support

• Gym membership

• Free motorbike parking

• Stocked fridges and pantries — free coffee, cold beverages, snacks

• Annual company outing trip

• Monthly team social activities

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [email protected] or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to [email protected].